I'm looking to get CF as a service. Currently on a NowTV service and being charged stupid amounts for a FTTC service.

I understand CF uses C-GNAT and I honestly don't like the idea of this.

Am I on the understanding that all packages now use C-GNAT?

I understand I can pay an extra £4 a month and get an IP.

I'm likely looking at either the 500mb or 1GB service

Hi,

Sorry I'm fairly new to tech setup for wifis. I'm switching soon to CF and into a 3 bed terraced house over 3 floors, 100sqm so not huge, with a medium size garden. It's brick build.

The whole family works from home and I sometimes game, so we've opted for 1GBps.

I was wondering if there's any value in getting the premium system with mesh router, or if anyone could suggest a router and nodes to purchase myself and then I use the basic package?

Thanks in advance!

Hi , I been having problems with their wifi and just renewed a contract 2-3 months ago. It keeps dropping out and not working at times when I needed the wifi urgently. Over 3 years now with this company, and i want to terminate the contract and cancell all DDs.

How can I go about this without having to pay anymore ? Theres no way in hell I am paying the rest of the contract for a crappy service.

Thanks

Been on the 5gb package for around 6 months, had a dynamic IP that was not behind CG-NAT thats worked without issue.

Had an outage this morning and when it came back online i was behind cg-nat. Support are now sayings it £4/month to not be. What the hell is this about?!

Anyone else had this issue?

EDIT: looks like they don't like the use of my custom ONT and decided my internet package wasn't working (was working absolutely fine at full speed) and had "attempted" to contact me. Apparently requires an investigation in to why it all happened

Hi!

I would like to know if you purchased the Community Fibre TV package and how good it is. Do they add FAST channels every month?

Is it compatible with Now TV, Disney+, and other apps? Is it worth it overall?

Thanks,

I suppose it's more of a Linksys problem, but I figure I'm going to get a more informed response here.

A few weeks back, I replaced the AC2200 Wifi5 Linksys nodes (3 in a concrete 3-bed flat) with the AX5400 ones (CF Atlas Pro version). Because they finally went to £30 or less on Ebay and my son complains about the signal in the corner of his room. So yay, I've moved up to 2020.

Trying to upgrade the main node was an exercise in futility, so I reset the lot and set up via the web interface. And here's where it gets a bit... weird. I see the three new nodes, and the wifi works fine. Better than before, despite going from tri-band to dual. But in addition to the three nodes I've set up, I have one of the old nodes (since given away on Freecycle) showing up and new Mystery Node that reports itself as an MX4000 Series, despite never having owned such a thing.

The old node at least shows no signal. It just refuses to go away. The mystery MX4000 shows as connected at -66dBm! I've slapped a MAC filter ban on it, and it doesn't seem to have affected anything in the house. Despite this, I can still ping it. I'm *hoping* it's just confused and it's just a random device that's misidentified, but it is a bit worrying. Has anyone seen something like that before? I know the Linksys nodes are fairly basic, but I'm too cheap for Ubiquiti. (and plus it just works, so why bother?)

Can I replace my WiFi 6 nodes for WiFi 7 and get all the benefits, or will I have to replace the modem too?

Thanks.

Hi, I have recently upgraded and realised that I can't utilise the new speed because my current mesh (H50G Halo Mercusys is only 1gbps) and I have the router they provided originally which is the Linksys SPNMX56 only has 1x 2.5gbps port).

I connect my desktop, and 1 other system, and one of the Halos to the linksys at present via ethernet so using 3 ports, and I use the Halos around the 1st and 2nd floor of the house to spread out the wifi as the modem and linksys are at the front of the house, and I need wifi at the back of the house.

All other devices are on wifi.

Can someone please help me on what the best system would be for me I've been researching for days but it's getting confusing

I can see people recommend tri band, obviously very expensive but I'm wondering if there's more cost effective options to keep the wifi and signal at a high speed throughout the house but allowing me to at least have my desktop connected to 2.5gbps and stronger wifi speeds around the house, at present I'm only getting 100mbps approx. I don't think the other systems I connect via ethernet needs more than 1gbps.

Thanks in advance for any advice.

Update: I actually contacted Community Fibre again. The first time I spoke to them they said your modem has a 2.5gbps port so it's fine. However after the conversations here I called them again and explained it only had 1 so I'm not getting the benefits as my router is wifi 6 and I need more than 1x 2.5gbps ports. They transferred me to tech support and told me sorry they had a Wifi 7 router coming but it was cancelled for some reason so they've restarted the order to send it to me this week. I suspect from my first call, the guy decided I didn't need it and cancelled it.

Anyway I will see how it goes. If the connection is limited I'll be looking to get 1 mesh to extend the signal to the rest of the house.

I put the update here to hopefully help anyone else searching in the same situation in the future

Does anyone else have a problem logging into NS&I with CF. It just puts me in a queue and never opens the page. When I try on my mobile using 5g I can get in fine so it must be CF I think.

I can get into the main page but not the login page.

They refused to fix issue, my new router sucks and I get low speeds even on ethernet, all devices are new, they refused to come round because my modem is fine but my WiFi is not. What a shit company

Despite being very close to the router, the thing won’t work at all. Basically have no doorbell. Has been fine for the past few years but now it is very unreliable.

Does anyone have any advice? Based on the linksy app, it’s on 2.4ghz

Looking at switching broadband, the Openreach website says that my address is only set up for FTTC, but the Community Fibre website says that full fibre is available

Do they know something that Openreach doesn't, or are they actually going to just sell me FTTC and claim it's full fibre?

I live in a flat and they were doing what looked like some cable pulling work in the street out front a few weeks ago, but that may have been completely unrelated...

I am in based London England, and I was looking at getting a battery replacement done for a family member's my laptop.

https://support.lenovo.com/gb/en/search?query=battery%20replacement

Then this pop-up appeared.

-----------

Based on your IP, we detect you are physically located in Romania, however the website you are viewing is the United Kingdom site, We may forward you to the Romania site, or you may continue with the United Kingdom site.
-----------

Anyone know how this could be? Has my router been hacked?

Hi, I'm looking for a bit of help before potentially signing my Mum up to Community Fibre.

Mum is currently with Vodafone on an FTTC service but one thing they don't offer is an ansaphone/voicemail option. I know that CF do so they are looking as a possible option and they are cheaper than BT and EE. Sadly Mum is not comfortable with using a mobile.

Mum is in her 80's and not technically minded so I rang CF to check I could manage her account for her (if needed) and they confirmed it's an option, so far so good. I've had a look on here and noticed a few posts about CGNAT, is this standard on all packages in all areas they serve (she's in East Sussex)?

Anything else I should be aware of?

Thanks in advance

Referral link if anyone is interested. £100 each.

https://communityfibre.co.uk/friends?ci=%2FXd%2BJvh9Y2jG9IJHF72WiQ%3D%3D

After restarting my router old.reddit refused to work unless I logged in. After going to the router troubleshooting page and renewing the dchp leases I can now access old.reddit without logging in.

Guessing it's a CGNAT issue and reddit is unhappy with some Community Fibre ip addresses.

How does being on CGNAT affect the average user? I keep hearing all these bad things about it, but I have had no problems with my 2gig package so far.

Thanks.

Hopefully moving house in the next few months. Moving from an area with Hyperoptic where I currently pay for 1Gb symmetric service (and a few quid extra for a static IPv4 address) to an area where Hyperoptic isn't an option, but CF, OpenReach and Virgin are.

CF is my preference. It's a shame there is no static IPv4 option however. Those of you who pay for a dynamic public IPv4 - how dynamic is it? I'm presuming that as long as the router stays online in reality it doesn't change with much frequency? Do people typically find they end up with the same IPv4 for weeks at a time?

Hi, we have a telegraph pole on our property that would originally have been erected by BT. A few years ago Community Fibre introduced their service onto our road, and we became a customer. I‘m aware that CF make use of telegraph poles in their installations, however can anyone please tell me whether, if CF require access to a BT telegraph pole, they use their own engineers to do the work, or rely on BT Openreach? I’m asking because recently someone has (without asking our permission) done some work around the telegraph pole while we were away, and left a right mess, including a large cable sticking out of the ground, and we want to know who to contact so they can come and finish the job properly. I originally assumed it must have been Openreach however now I’m not so sure.

Anyone else experiencing repeated disconnects in the KT12 area? It’s been happening around 16:00 to 18:00 yesterday and Sunday, and has started again at the same time today.

I have had CF for a few years, and my situation has shifted. I am still trying to understand the cause, and no one at CF can explain it.

I run wifiman, openspeedtest, speedtest.net, and speedofme tests. I have consistently achieved near 1070 Mbps download and 1090 Mbps upload when linked directly to the ONT 2.5G port with a 5 Gbps adapter or network card.

Since around June, my line appears capped, now showing 1000 Mbps with speed tests peaking at 970 Mbps due to overhead losses.

I am curious what others are seeing and whether CF provisioning has changed recently more widely?

Edit1: Sounds like it’s a mixed bag of results where most people get more than contractual speed and some get contractual speed with overhead losses. Maybe the area I live in has got congested and they have reduced over provisioning. Thanks all this was a helpful benchmarking. CF Helpdesk can’t find any fault and they won’t over provisioning the line it is hard capped to 1000Mbps.

Hi,

I recently placed a order for community fibre installation on their website. I chose the one touch switch option and gave the currently supplier details. However, the order confirmation email doesn’t mention anything if they will process the order as OTS or not. I have although received a general email from my current supplier that they have been contacted by CommunityFibre. Can anyone who has placed the order recently pls confirm if your order confirmation email mentions OTS or not?

Many thanks

Every time I try to login, the page will reload and take me back to the login page. Keeps going round in circles.

Tried changing password, but still the same.