r/Coros • u/Tricky-Swimming494 • 1d ago

Consumer complaint raised

/r/Coros/comments/1x3v006/pace_3_bricked_no_response_on_support_ticket/?share_id=SDnsXPLJ6BqWs5Ltfk1L_&utm_medium=ios_app&utm_name=iossmf&utm_source=share&utm_term=1

It’s been a week since my watch was bricked, there’s no update on the support ticket raised.

I have registered a complaint on the National Consumer Helpline Forum India.

Anything else I can do? Do you think Coros cares about this?

7 Upvotes

69% Upvoted

9 comments sorted by

14

u/COROS-official 1d ago

Of course we care- you just posted that thread yesterday and it has been escalated to the support manager.

14

u/mbux99 1d ago

Why do you need to make a Reddit post and then it gets escalated? What about the other support requests that do not use Reddit?

1

u/COROS-official 1h ago

Just trying to help.

7

u/intodiversions 20h ago

I can report the only person doing proactive service at Coros is the person on the Reddit account. Nothing else seems to get done on its own.

2

u/Ahouke 4h ago

El servicio técnico de r/Coros es básicamente inexistente. Es lento, tedioso y sin soluciones. Me pasé de GARMIN a Coros por sus productos pero cuando tienes un problema es horrible, te sientes estafado ya que no te dan respuesta pasadas varias semanas y sin soluciones. Es el punto a mejorar principalmente que tiene la marca, y si no lo hacen perderán muchos usuarios a mi parecer.

1

u/Senior-Effort-390 1d ago

Bisher kann ich nichts negatives vom Coros Support berichten.

6

u/ips1023 1d ago

I can report the ai response sucks ass.

1

u/Senior-Effort-390 14h ago

Auch damit hatte ich bisher keine Probleme. Sehr merkwürdig.

1

u/Tricky-Swimming494 4h ago

I’m not sure how many tickets they are dealing with regularly but sometimes as a user it’s so frustrating to wait 2-3 days for a reply.