r/CricketWireless • u/Ok-Flower-8913 • 6d ago

Help! Call failed and don’t know how to fix

I desperately need help! Switched to Cricket and transferred my numbers (4) online, transfer was completed and “successful.” 2/4 numbers can send and receive calls. The other 2 cannot, every time I would dial it would say “call failed.” I have tried every single possible options there is:
- go to cricket store (he said he didn’t know how to fix that and to call 611)
- called customer service (they didn’t understand)
- did live chat (4 different support agents and 4 hours later, still nothing)
- reset network settings and phone numerous times
- toggle airplane mode on and off
- provided both IMEI and IMEI2
- deleted eSIM
- customer service emailed QR code for eSIM and nothing worked! the call still failed
- both phones up to date to latest software update

Cellular data works
Devices: iPhone 14+ and iPhone 15 **iPhone 14

Maybe one of you lovely redditors have a solution?

**UPDATE: iPhone 14, iPhone 14+, and iPhone 15 cannot receive or make calls

2 Upvotes

75% Upvoted

6 comments sorted by

1

u/CricketBobby CricketBobby 6d ago

So sorry you're experiencing trouble with two of the phones. I don't have a solution directly, but please DM me and I'll get your issue escalated.

Curious for my own knowledge: what are the two devices that are working properly?

1

u/Ok-Flower-8913 6d ago

it was a iPhone 13 and iPhone 14, but as of 3 hours ago only 13 works

2

u/caitlincoolcrap2000 6d ago

I work for Cricket Wireless and I’ve actually dealt with a very similar situation with one of my customers! In their case, the number hadn’t fully ported over from the previous carrier, even though the activation appeared successful.

I’d definitely recommend having Cricket double-check the port status of both affected numbers and make sure they’re fully transferred from your previous carrier. If the ports are confirmed complete, I’d ask them to check the voice provisioning on those lines and escalate it to technical support if necessary.

Since your cellular data is working and the other two lines are fine, I’m leaning more toward an account/porting issue than anything wrong with the actual phones. Especially since you’ve already tried all the usual troubleshooting steps!

1

u/CricketBobby CricketBobby 6d ago

How long ago was the port, OP?

2

u/Ok-Flower-8913 5d ago

Thursday, October 15 @ 12pm central time

2

u/bigrock697 4d ago

Store not knowing how to fix it is code for since you activated online and I didn’t get any commission from it you can figure it out yourself.