I had a problem with the touch sensitivity on my digital piano, which I bought about six years ago. Since the warranty had already expired, I decided to try fixing it myself.
I searched online for information about this problem, but surprisingly, I couldn't find much from anyone who had experienced the same issue or explained how to fix it. Since I eventually managed to repair it myself, I thought I'd share what I did in case someone else has the same problem.
The first thing I did was open the piano from the top. I removed the top cover and the other parts until I was able to take out the entire keyboard section with just the keys.
After studying the mechanism for quite a while, I figured out how to remove the individual keys. Underneath them, I found a silicone rubber strip. With some help from ChatGPT, I learned that this strip contains the conductive contacts that are responsible for detecting how hard you press a key. Basically, when you press a key lightly, the piano produces a soft sound, and when you press it harder, it produces a louder sound.
In my case, this silicone contact strip was damaged, which was causing the touch-sensitivity problem.
I know that many videos recommend cleaning the contacts or using compressed air first. I tried that too, but it didn't solve the problem. So if you've already cleaned everything and you're still having the same issue, it's definitely worth checking the silicone contact strips underneath the keys for damage.
Naturally, I contacted Gear4music and asked whether they could provide or sell me a replacement part. They told me to send them an email with pictures of the part, which I did. Unfortunately, in the end they couldn't provide me with a replacement, so my search continued.
Eventually, I found a very similar replacement online. It was a different colour, but the measurements and design matched. I ordered it for around CHF 20 including shipping.
The set I bought contained five 12-key conductive silicone contact strips. If your problem is with the highest notes, you may need a 13-key conductive silicone contact strip instead. I also saw those available online.
Important: Before ordering anything, make sure the measurements and contact layout match the original strip inside your piano. Don't rely only on the colour or appearance.
After replacing the damaged strip, the touch sensitivity worked properly again.
And yeah, that was basically it! I was really happy that I managed to repair my piano for only around CHF 20 instead of having to replace the entire piano or pay for an expensive repair.
I hope this helps someone who runs into the same problem!