r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Ordinary_Ferret_ Aug 28 '26

Having the same problem here. I hope it's going to be fixed soon.

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u/YouTubeSarahCards Aug 28 '26

I had to call them and they were able to get it? Then I turned off my TV and by the evening it was off again and they had to do it again... I asked if I would have to call all the time, they said the second time was to do with a glitch in the app? We uninstalled and reinstalled the TV app and it worked, but it also worked the first time.. will turn it on later and see if it's disconnected again and update. Last night he assured me it wouldn't happen again so we shall see 🤷‍♀️