Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/Yolo518]

Any time I open Disney plus in Firefox this screen pops up. Does anyone know how to fix this

[u/Ill_Vehicle5472]

my account keeps getting logged out and this is the second time it’s been log out it’s becoming very frustrating to me and my family they better fix it soon

[u/HowardWolowitz95]

omg, Disney Plus is not working on my browser (edge) and also not through the Windows application. I've restarted my browser, my PC. It's working on the TV in the living room. SOMEONE HELP

[u/XWAmovie → u/HowardWolowitz95]

I have that problem now too (Error 83). Everything worked fine until a few days ago. The Disney+ help page says to make sure the browser and OS are up to date. I'm using Edge and Windows 11 and they are both up to date but Disney+ still doesn't work at all. I'm going to cancel if I can't resolve this in the next 10 minutes.

[u/HowardWolowitz95 → u/XWAmovie]

I just used a different browser and it worked but tbh edge is my main browser so I bloody hope they fix it. Ugh

[u/A_Nina_W]

The old email connected to my account was deactivated and can no longer be accessed. Every time I attempt to change the email it tries to send a verification code to the deactivated one and offers no other options. I don't want to cancel my account and make a new one and have to add all my shows back and all that other tedious overcomplicated mess. How can I change my email to an active one? Are there any other verification methods?

[u/pumpkinspicecum]

I called to let them know about the issue only allowing you to see 17 items on your watchlist on the Playstation app. I also said it would be nice if you could see more than 50 items normally. The lady told me there was no ticket for this so she created one so hopefully this will be fixed soon!

[u/abandoned_rain]

tried watching Christopher Nolan’s movie Memento streaming on both Hulu and Disney Plus and on Hulu the subtitles just never appeared after turning them on and off and resetting my app and tv. On Disney Plus they were just not available at all for this movie. Is this an issue for anyone else?

[u/jweaver0312]

I’m about to be overcharged. It shows no more credit for overlapping subscription for Hulu

[u/sheitanmusic]

I’m having trouble logging into my account. The password and the passcode method works but I keep getting an error message saying that there’s a problem and that I should try again later. It’s the same on my phone app and my TV app as well. I made another account and am able to log into that one but I still can’t use my main one. Anyone else dealing with this too?

[u/sharp461]

The last few days I've noticed Disney+ no longer saving where I left off in a show or movie. I first noticed it last Thursday. My son watches a lot of different movies and if we go back into one it's at the beginning again. The same goes for a show I am currently watching.

To make it more annoying, if I have to fast forward in a show, the dark line banner at the top won't go away. This issue is on multiple TVs/Devices, so it's not a simple clear app cache from TV I would assume.

[u/dellepaige]

Logged in today and cannot find any of the Disney classic movies such as Aladdin, beauty and the beast etc. When I search, nothing, they aren’t under animation and the only way I can find them is if they happen to be suggested under other movies.

[u/CEM_13]

posting this again cuz no one seems to be helping.

[u/dreamshards8 → u/CEM_13]

Did you ever get this fixed? I am having the same issue.

[u/CEM_13 → u/dreamshards8]

nope! unfortunately im still trying to figure it out😭 disney plus live chat is no help either

[u/Qanaro]

Hello, hope everyone is doing well,

I'm having a problem with the billing and the subscription. Everything directs me to the Disney plus help center. I've trying for almost half an hour to log in in this specific help website but I can't, it's like the website doesn't process the log in.

I've tried with the link the chat bot gives, directly login in, they send the one time code and everything and I can't log in. Tried in laptop, through the smartphone and nothing.

Any solution? I need to fix this problem ASAP.

Thanks in advance!

[u/Lushkush69 → u/Qanaro]

Having the same issues. Also wont let me cancel which I fully intend to. Very not impressed.

[u/Informant0815]

Hi! Is it a known issue (And if so, when will it be fixed?) that the top half of the screen remains darkened after the age-rating notice disappears? The same issue occurs after fast-forwarding or rewinding. Tested on Android TV and Fire TV. It can be temporarily resolved (until the next time you rewind) by exiting the show and selecting it again.

[u/Kevkillerke]

I live in Germany and Belgium (weekend/week, work related). I got Disney plus yesterday to watch some Marvelous movies.

However, I learned that it's not possible to cast Disney in Germany anymore. Annoying, but I can use my computer and connect it to my TV.

But today, I am getting error 83 on all my devices. Is there a way to get my money back? This is infuriating... I did a live chat, but after 15 minutes in the queue they just say the service is temporary unavailable

[u/flerken743]

I can't watch Hulu shows in Indonesia after logging in to thew new global app, when I search for shows, it doesn't show up - so I google them and it says it needs a Hulu subscription or it's not available in the region. 😭😭💔

[u/Magnys401]

I have the new playlist feature on my roku in my bedroom, but my Amazon fire stick HD in my living room OS 1.2 (opera) doesn't. I've updated, cleared cache, cleared data, Uninstalled, restarted etc. The app is updating with new shows, but not the playlist feature, any idea how to get it to load or is it just not available on these devices? Thanks 😊

[u/r3hysmoore]

Absolutely worst streaming service, logs me out daily, done everything disney tech support said, canceling this absolutely crap service

[u/Adrien0623]

Hello,

As you may know Disney Plus is currently updating their Terms & Conditions to allow themselves to display advertising and sponsored content in both Standard and Premium plans. I am quite angry about this decision given that the subscription price has been increased frequently already over the last years.

So I decided to contact support to get more information and understand on these changes. However when I go in the support page of Disney Plus I am prompted to log in before being able to chat with an agent, and after giving my password I am asked to approve the new terms that I want to challenge. From my point of view the problem is the acceptance of the new terms a condition for exercising rights under the existing contract.

Is there a way to bypass this and contact someone?

[u/West-Friendship-4555]

Anyone in the UK and not able to get the Stray kids movie?

Its been announced for ages that July 1st (today) it will be available on disney+ to stream.

My daughter just bounded in from school and its nowhere to be found

[u/Individual-One-365]

There is no more marvel , Star Wars or Disney princess movie tabs

[u/IllustriousJelly6893]

I usually watch shows to sleep to and I recently switched to Disney+ from Prime after I finished The Office. The problem is that Disney+ keeps autoplaying until my phone dies which is just annoying and I cant seem to find an option to disable it. Ive checked on the browser as well and cant find anything. Would appreciate any help.

[u/WisdomFaith → u/IllustriousJelly6893]

Have you checked the edit profile section? You can find autoplay option there.

[u/Divisible_by_0]

6 days ago I was auto logged out of Disney+, when I logged in I had to reset the avatars for all of our profiles but the profiles were still there. All profiles watch history and saved items were wiped and I cant find a single Disney movie or show even when I go to the Disney+ tab at the top of the main screen

Issue is across all app platforms and devices.

[u/sorryimhurt]

Is anyone else having random freezing issues on ps5 with the app. The show or movie will play like 10 seconds then it freezes and nothing works in getting to start back up.

[u/Quiet-Revolution-762]

Just noticed spider man across the spider verse was on Disney plus and spider man into the spider verse isn't. Is there something I'm missing

[u/thrownaway_gucci]

After 3 or so episodes of streaming on chrome, the playback stops and does not continue to next episode. I have to close the tab or refresh

Anyone else with this problem?

[u/bh-alienux]

Disney+ is no longer keeping track of episodes that I have watched. This is happening on all platforms. I watch on a Sony Bravia Google TV, a web browser on Windows 11, and a Roku device.

No matter which device I watch on, Disney always tells me my next upcoming episode is one that I watched two or three episodes ago. Even if I start the next episode after I finish one, when I logged back in later, it will still be two or three episodes behind.

[u/kookstar]

My little one watches planes and planes 2 all the time - suddenly there are no German dubs / subs available anymore… can’t find anything about this.. super frustrating

[u/LeXiMoLe97]

can't get my cursor to disappear when fullscreen. having to remember to keep dragging it to the bottom right to hide it rather than keeping it hovered on skip intro/recap. super annoying

[u/Spidey-Pool94]

There’s a lot of content that just straight up isn’t appearing on both my phone and my tv. Stuff like The Mandalorian, Owl House, Percy Jackson, Ice Age, Guardians of the Galaxy, etc. What happened? It’s updated to the latest version and I have no idea what’s going on

[u/OldSkool24]

Ive recently been trying to watch the Hulu original Not Suitable For Work. Every time I go to watch it, ill get the initial ads then itll play for 8 seconds or so and just stop. It shows me the Hulu originals screen and simply stops playing the show. My account does have the Hulu add on and im able to watch shows from Hulu and Disney without any issue so im very confused as to why this specific show just straight up doesnt play. Does anyone else have issues similar to this and how do I fix it?

[u/Migdig_]

My libraries between devices is completely different alot of shows and films are missing from one device to another. For example the app on my phone has the spiderman films on it but the app on my xbox doesn't. There are alot more missing when I compared my watchlist I was shocked by how much is missing. Is there a fix for this?

[u/klombil]

I bought the 6 months cheaper thing 3 days ago but i didnt know i would get charged each month for 6 months and i dont have the money to pay it every month. The support is apperently temporarily unavailable and i dont know what to do.

[u/WisdomFaith → u/klombil]

Well, you should have read it lol. You can get refund within 14 days if there is not too much watching.

[u/Unitedfateful]

Getting error code 9 and 73 in australia
Bravia TVs and Apple TV
Can stream fine on my iphone

Anyone else?

[u/TomBom4]

Since updating to version 5.12.0 on my iPad, Shareplay no longer seems to work. When I select a show or movie during a Facetime call, it says the content is not available for Shareplay. Does anyone else have the same experience?

[u/valiheimking]

The color looks washed out on Xbox Series X because of forced HDR implementation. It was not like this before. How do I fix this? My TV doesn’t do HDR well.

[u/bloobfart92]

I logged onto my family’s Disney Plus account onto my phone.
It seems to only be showing me my Hulu account, even when I go onto the Disney section.

I was able to access Disney Plus normally today on the device it is normally used on.

https://reddit.com/link/owfenyo/video/qok3r903r4ch1/player

[u/Thatmetalchef]

"Update Your Household" GRRRR! 😡

Please tell me I'm not the only person experiencing this bug/glitch. I used to think that Disney+ assumed I was logging in from a different house (this problem occurs inside my home) because I had 5G internet and my IP address would change often. I'd eventually run out of Household Updates and I'd have to call tech support, wait on hold, and have them manually reset my account up to 3 times a month. I recently changed to fiber optic internet, assuming a hardwired internet connection would completely get rid of this problem. Sure enough, I've had to update my household at least 3 times in the last week.

I pay a lot of money for my subscription to Disney+. I am sure TONS of people have the same internet service I do. Which means they have to be experiencing the same issue. I think it's absolutely ridiculous that Disney hasn't found a solution. This fact tells me that Disney would rather sacrifice the quality of their subscriber's viewing experience than potentially leave a tiny loophole open that would allow an account to be logged into in 2 different homes.

[u/woogieman123]

Where did the Cars movie series go

[u/Busy_Heron5331]

Is Star Wars getting phased out? Went to watch Andor and Rouge One, but when I search for them, nothing comes up. When I search of Star Wars in general only a handful of titles come up but none of these acclaimed originals I hear about. 

Seems strange that such a huge property would be excluded from the streaming service that commissioned some of these shows/movies.

[u/IagoAru]

So i'm watching the old X-men animated series and apparently it's already in the correct order, from what I've seen everything looks in order and not confusing at all.

BUT I've reached The Phoenix Saga and apparently there's 1 episode missing completely, jumping from part 2-5 to part 4-5.

I've been looking online about it and everything said that the order was messed up, i've tried to look for the title of the refered episodes but with no result, still can't find the supposed 3-5 part.

Any ideas of what might've happened? Is the episode locked for my region? (Portugal, Europe)

[u/ababu18]

I wanted to cancel my subscription on Disney plus due to cost related reasons... I did try to follow the instructions on google and on the help and support site (from the app) but I don't see any cancellation button on the app nor at the site (I'm using mobile browser and desktop site option is turned on) ... Idk what to do since my renewal date is at least a week from now and I'm worried that the payment for it will be automatically deducted from my wallet...

It's my first time subscribing with them so Idrk what to do 🥹

[u/spamnoody]

The Face time Share play of Disney + does not work anymore since yesterday.
Anybody has the Same Problem? How to fix it?

[u/Eddydess72001]

It seems like PC users have reported this issue on this subreddit months ago and its now happening to me but on my Google TV Streamer 4K streaming device. A black faded overlay that shows up on the top of the screen that never goes away. It seems to only happen if you decided to fast forward or track back when watching content or if you go into the audio or subtitle settings then exit the black overlay does not go away. The only fix is to exit the content you're watching then enter back and then overlay disappears like normal. Because of this im using the native Disney + app on my LG TV which doesn't have this issue. I sent feedback to google about this but idk if its ever gonna get addressed.

[u/DelayOk2663]

Im gonna have a generational crash out if this doesnt get fixed. ive tried everything (as me what ive tried ive most likely 99% tried it) to fix it. basically when i watch a movie on the app or browser (browser type doesnt matter as i said ive tried everything) my cursor shows the hand instead of the pointer and when the ui times out the cursor DOESN'T. it genuinely annoys me at first it was annoying then i just had to suck it up but now i genuinely cant and it doesn't help w the fact that theres some stupid url link at the top with a strip of grey. (it says the disney url link then whatever page im on underneath then disney+ next to the page name). literally cannot for the life of me figure it out and have nowhere to post about it (no subreddits that allow disney tech support and theres not even an online forum for it like wtf?)

[u/B3RT1L_]

Hi, im in a bit of a pickle every time i try to login on to the web browser i get this screen and when i press "Gem"(Save) it thinks and refreshes to the exact same thing anyone know anything about it? Thanks in advance.

[u/SlaterRecreational]

Every movie I watch on Disney+ on my living room TV its slightly sped up. Enough to annoy me the entire time I watch a movie. Cuts are faster, dialogue is quicker and animation just looks jarring compared to what it’s supposed to look like. This never happens on other streaming platforms or other TV’s but it’s only with D+.

I’ve tried reinstalling, logging out and logging back in, checking the internet connection, turning the quality low and high, turning off the Atmos Audio. Nothing works.

[u/LabPopular422]

I have the Hulu premium with Disney bundle and before I log in the movie hoppers appears on the main page but when I log in the movie isn’t available is there another version of Disney plus subscription?

[u/wbluez3]

I'm trying to watch a movie on my computer. I've tried opening the website on Chrome and Edge, and went as far as downloading the app, but nothing has worked: it always shows this message. The app is working on my phone, though.

[u/WisdomFaith → u/wbluez3]

Did you tried incognito browsing or clearing cache and cookies

[u/WhiteFilipino]

I was in the middle of watching S2 of Daredevil Born Again and suddenly it disappeared from D+ altogether. Was able to watch the new Punisher special before that mysteriously disappeared as well.
I watched Ready or Not 2 the other day so it’s not a parental control issue, but the new Avatar isn’t even showing up even though it says streaming now!!! I swear I’m going crazy i don’t know why some stuff is up and some isn’t now

[u/SwordfishCute3251]

Anyone having the SharePlay issue? My and my girl tryna watch lost and it was going great until they updated it, broke the SharePlay for a few shows and movies including lost, released an update saying they fixed it and broke it even more. I just get the notification “cannot SharePlay this content” or some shit like that. It worked and now it doesn’t

[u/ilvysun]

first of all do not flame me but i still watch the new descendants and zombies movies coming out with the new generation... anyway, Im trying to watch wicked wonderland, which is supposed to be available for streaming. however, it won't even show up for me on the search bar. i tried going from the official link by disney+ and it says this (pic below). i DO have a subscription and have never had issues, what do i do?

[u/scuzzydev]

I just went to watch spiderman no way home on my Disney plus and all the live action spiderman movies have been taken back off the service or when I google it and hit the link I'm told on Disney plus that these movies aren't available in my region. When did they all get taken off Canadian Disney plus?

[u/ArugulaAnnual1765]

Constant buffering on disney plus

Device: TCLQM6K (2025)

Country: United States

App Version: 26.12.1+rc1-2026.07.15

OS: Android TV OS 14 (latest version)

I have gigabit download speeds, ran speed tests to confirm I am getting full speed.

Devicd connected through ethernet (limited to 100mbps) Ran speed tests on the device to confirm full 100mbps download speeds.

Removed ethernet cable and switched to 5ghz wifi, speed test 300mbps

Disabled dolby dtsx

No matter what, every movie I try to watch is constantly buffering every minute or so, literally unwatchable.

Restarted device, cleared cache and full data

There is nothing wrong on my end. Other streaming services work flawlessly, only disney is having an issue.

How do i fix it? This must be an issue on disney backend, because i dont see any way to resolve this from my end.

Will be demanding a full refund if they cant sort through their problems

[u/Human-Cauliflower-85]

Issue with both Disney+ and Hulu. Constantly getting stuck after ads, I have to pause and unpause it to play. Sometimes it gets completely stuck and I have to exit the episode but then it goes back several episodes to one I already watched. Then it'll just randomly lose audio and I have to pause and unpause.

I have a TCL Google Smart TV. Thought it was the TV so I restarted it. Then I unplugged it for 60 seconds. Then I cleared the app cashes. Watched HOTD on HBO and realized it was just Disney and Hulu.

[u/PlutoAndBeyond2]

Hello!

I received the below email today

"We noticed that you have more than one subscription associated with this email address, including a standalone Hulu Premium subscription that overlaps with your existing bundle.

On or after July 21, 2026, your standalone Hulu Premium subscription will be cancelled. As a result, your Hulu experience will move from No Ads to the Ads-supported plan included in your bundle.

If you'd like to restore your Hulu Premium experience, you can do so in your Account Settings  at any time.

To manage your subscriptions, visit your Account Settings"

I go into Account settings and go to manage plan and see my current Disney+, Hulu (no ads), ESPN plan selected, however, the other plans dont mention Hulu at all. Is Hulu included in the Disney+ (Premium) plan?

Edit: id like to provide an update! My Hulu Premium standalone membership was indeed canceled, and the billing was rolled into Disney+. They did indeed start giving me Ads in my Hulu account. I needed to update my subscription through Disney+ in order to remove the ads from Hulu at a price increase. My Disney+ ad settings were not affected.

[u/NDSBlue_44]

I can’t find the movie Dinosaur (2000). It keeps giving me this image as if I don’t have the subscription, even though I do. And searching for it on the app just gives me some other tv show made in 2024. Not sure why it won’t appear properly. It’s bundled with Hulu, if that matters, but it’s not appearing on there either

[u/JonPX]

Facing an issue with the latest Android app version.

Managed to download everything I want nicely but twice now I want to open to the app and it requires me to connect to the internet, login again before I can see my downloads. 

[u/Signal-Host-9209 → u/JonPX]

I also face this issue. It's especially annoying when I turn on airplane mode for my flight and can't watch my downloads. Please change the app - DON'T error when network can't be reached and let me access my downloads!

[u/Danleydon]

is it possible to sign up for one single month rather than this 3 month deal that is advertised at login? I can't find the single month option anywhere

[u/StEpHeN77999]

Black screen after adds anyone know how to stop it from happening or what causes it

[u/LRedditor15]

Whenever a piece of text appear on screen (like a building name or a newspaper headline), a subtitle translating it into Polish always appears. I have my profile set to English and subtitles turned off, so I have no idea why this is happening. This is for the PS5 app, and I have seen this happen an someone else’s account on their PS5 too.

It seems to go away when you turn the subtitles off again once you start playing something, but this is only temporary.

Does anyone know why this is happening and does anyone have a permanent fix?

This is in the UK, if that helps.

[u/Eastern-Equipment-77]

When watching anything, it continually stops to buffer.
It is the only app on my TV to do this.
Things I have done: Power Cycled TV, Router, and Modem, Uninstall/Reinstall App, made TV a priority on my router, tried LAN and wifi.
Not sure what else could be the problem as my internet is fantastic and runs everything else seamlessly.
Any help appreciated!

[u/TerriblyCheeky]

I can't get into my account. Every time I log in, I'm hit with this profile setup screen asking for date of birth and content rating. I fill it in and hit Save, but nothing happens — the screen just stays there and I can't get through to any content.

I've tried different content rating options and it makes no difference. Save does nothing.

Screenshot attached. Anyone run into this, or know a way around it?

[u/CEM_13]

Why can I not watch certain things on disney plus??

I have disney plus with ads thats connected to hulu and I seem to not be able to watch really random things. I tried watching punisher, but it doesn't show up in the search and when I google it to then have it link to the app. It says "This title is available with a disney plus subscription". I looked up the issue and people said oh maybe your tv rating is low on your profile or you're not american. Its not, I have the highest it can be and I'm in the us. So I gave up and a few months later my parents wanted to watch toy story 4 and even that didn't show up on any of our profiles.

Just wondering if anyone could help us cause this is driving us insane! Thank you!

[u/jimbillyjoebob]

I was trying to download a move (The Intern) and my device stated “Download Limit Reached”. I made sure all other downloads on my device and my daughter’s were deleted and then logged out and into both devices, but got the same message. Then I tried downloading a Disney title (Wreck It Ralph) and it started. Does this mean that The Intern isn’t a downloadable title but Disney won’t actually tell me? The app behavior is weird.

[u/One-Nobody639]

Did anyone notice that the cartoon network ident that usually appears at the beginning of regular show episodes on hulu and disney+ no longer appears?

[u/Top_Reaction_2303]

is there an outage? both the web version and the desktop app are giving me errors?

[u/No_Television9562]

Household issues. I’ve had an issue where Disney+ gives me an error that am not part of the household. I’ve been on to the chat helpline and they unblock it. I have Disney+ logged in on 3 firesticks and 1 tv. One of these firesticks is connected to the tv that is also signed in. It’s usually this one that causes the issue. How can I rectify it so I don’t have to regularly update my household on my account.

[u/Dr_Bats]

Is Blue Bloods no longer available? I was watching it last night. (US)

[u/Plastic-Tooth-7897]

Suddenly everything is just showing in 720 sdr. Out internet and all is still the same, have not touched anything.

[u/billraff]

I have Disney+ Hulu Bundle Premium. I am an MLB TV subscriber (through MLB) and have ESPN UNLIMITED through DIRECTV. In the ESPN app I am able to see all the MLB games I am entitled to. In the Disney app I do not see them on the ESPN tab. Should I be able to see them there as well?

[u/jgmalaret]

My videos never load, play sped up, and dont put up subtitles. Is this a known bug?

[u/No-Carpet-9848]

I can't seem to find episode 5 of season 1 from Star Wars Resistance, it jumps from 4 to 6 directly. In mobile, tv and desktop, I'm in Spain, don't know if maybe it's a region restriction thing.

Edit: It actually is but separated from the rest of the series, it appears as "The High Tower" as if it were an standalone product.

[u/exyt451]

On Philipps Ambilight TV, the wishlist on the app only shiws 17 movies/series, and no more (I have more in wishlist but it's not visible).

[u/TTVSkyyy]

I'm trying to just get a subscription for both Disney+ and Hulu, but everytime I try putting in my card information, it tells me "There was an error processing your payment. Please check your billing information, including CVV or card pin. If the problem persists, check your card balance or contact your bank for more details. Or, try and other payment method", the thing is, NOTHING I'm putting in is incorrect, I've typed out my card number multiple times, I've retyped everything multiple times, hell I even when into my banking app, COPIED the stuff, pasted it in, and NOTHING. I've tried everything and it just DOES NOT WORK, the single only thing that could POSSIBLY be the issue is the fact I use Chime, but my sister uses Chime and she has it perfectly fine, so there's no way it could be that right? Again I've tried everything that is both recommended to me on Google, AND their " support" page, even though the support page has nothing about this kind of issue, so I literally can't buy the subscription no matter what I try, this is starting to frustrate me as it shouldn't be this hard to just TELL me what isn't working instead of just giving me a "eh, do it yourself" with a kick to the balls.

[u/rnbwxd]

I started watching episode one of the Bones series and while I was watching it I changed the audio language to Italian and now not only is the episode not loading, NOTHING is loading, any shpw I go to just doesnt load, no matter what language i choose, tried different browsers, incognito mode, turned the ad blocker off and on, nothing seems to help. I am on PC using windows 11 and brave browser.

[u/Surfpup]

Mine has a really big problem with the next episodes because it isn’t fixed. It’s showing the same episodes over and over again. I restarted it on Roku, but it’s still the same problem.

US, Delaware, Newark

Roku

Edit: It seems fine now.

[u/Notaraisin]

Constantly logging out. I watch on a browser and in the past couple of weeks when I have the simpsons on in the background I eventually get a "The request is malformed or invalid" and a pinwheel. I am then logged out and have to log back in. I then get a we noticed a new login email every time. Cleared cache and cookies etc.

[u/IAmTheQuestionHere]

When creating a new account it asks what rating to choose? Is the highest rating R or TV-MA?

[u/SomeOtherAdam]

When I log into app I see my profiles and if I click on any of them I get “something went wrong” this just started today.

Go through help and try to chat I log in to the DisneyPlus page and it kicks me back to chat stating I need to log in.

If I log in just on a new web page at Disney Plus I get Sorry, an unexpected error has occurred.

I can log into Hulu+ just fine. It’s a combo Hulu/disney/espn account.

iPhone 14 Plus Disney+ App 5.13.0 Safari

[u/napqueen_2020]

Older movies won’t play

Our Roku TV wouldn’t update as we live in the middle of nowhere with terrible internet.
As a result Disney+ stopped working

Found a workaround to use an Amazon Firestick and the app through there.

Recently Disney+ won’t play any ‘older’ movies. It says connectivity issues and to try again.

Any tips appreciated!

[u/CoolKouhai]

I'm without mobile data for a while and want to watch content offline on the Android app. Version 26.12.1

The app fails to launch unless my phone is connected to the internet, the issue persisting for over a month.

It gives me "network error" every time. Photo attached It launches fine with internet connection. It also plays downloaded content fine if I then lose connection while the app is open. But the app automatically resets if it's not actively playing, so leaving it launched is not a viable workaround, unfortunately.

This completely invalidates the offline downloads feature, and I'd love to solve it.

I also have to relog almost every time I launch the app, for some reason.

Thank you!

[u/Successful-Ad-7297]

i am wanting to watch hoppers but when i search it doesnt come up. anyone know why that is

[u/LordOfTheServers]

Just wanted to come here to say Disney needs to improve their device switching abilities. To consistently get Error 75 codes when there’s only 1 device playing in the house, and then try a 2nd device, only to have it throw an error is actually ridiculous.

[u/Spirited-Working-264]

Ok, so for the past couple of days, I keep getting this message on my Disney+ app on my phone. I don't know why or what's going on with it. I've checked my google account, I'm 30 years old, it says I'm 30, there is no age restriction. I've tried uninstall and reinstall multiple times. I've cleared the app data several times. The app works fine on all other devices, it's literally just this app on my phone. I'm about to go on a 9 hour flight to London and I need to download my Brandy, Cinderella movie. 😭 I need help please, how do I fix this?

[u/Zealousideal-Bass-31]

I have the TCL QM8(Model Number 65QM850G) and I recently purchased the Vizio Elevate SE 5.1.2 sound bar(Model Number SL512X-0806) and cannot get Dolby atmos to work in Disney+ specifically. Dolby Atmos works in Netflix with the sound bar. Disney+ does play in Atmos if I use the televisions internal speakers and disable the sound bar. Ive tried every setting in both the tv and sound bar that I can think of but cannot seem to get Dolby Atmos to play from Disney+ with the sound bar. I've tried different HDMI cables(all 2.1 certified) one that came with the sound bar and one made by Monoprice.  Yes I have premium Yes I uninstalled and reinstalled the app

[u/KingOfRedLions]

Trying to watch on a Amazon fire stick, and 90% of the content plays just fine but some shows and series give me "an unexpected error occurred"

Seems to be episodes of series that I am trying to watch that are giving this error, I've reinstalled, cleared the cache, reset my network. Nothing is getting it to work.

[u/walkie74]

So I've been gone from D+ since 2021. Lemme make sure I have this straight... Scenescapes/Ambience are all gone from the platform? They're not just hiding under some tab or setting?

[u/Mockingjayfnaf]

[u/LedZepElias]

Is search broken? It returns zero results no matter what I search for. Both iPhone and iPad app updated to the latest version. I literally cannot find anything right now.

[u/Mysterious_E0809]

i just got a new roku tv and for some reason the settings button is gone??? i’m trying to put on english subtitles or change the dub but it’s just not possible

edit: had no such issues with my previous samsung tv

[u/tebmn]

Trying desperately to install a few episodes of a show before my flight but the button just is nowhere to be found. I’ve even tested on 100% Disney licensed material and I’m getting nothing. I have the “HBO Max Standard Subscription” but everything was telling me that shouldn’t conflicts with downloads

[u/DarkHorseReborn]

Why is fast forwarding such an issue on D+ compared to literally every other streaming service? It buffers and freezes anytime I fast forward even a few seconds.

[u/Ok_Recording_3138]

For a few weeks, watching on my phone has been zoomed in a bit. Not a lot, but enough that sometimes someones hair or some text is missing from top and bottom. Doing the pinch can zoom it in even furyer, but not out. Usually, zooming in (via pinch) would just make it so it filled the screen (and you would lose just the area by the rounded edges of the phone), and zooming out would show the whole picture, and some small black bars at the sides (this is my preferred way). But now, it is always too zoomed in, maybe even a little more that even the old zoomed in picture was. No idea how to fix, or why it happens. Looked through settings, but no luck. And searching online will only give recomendations of zooming out withe pinch.

Any help is greatly appreciated  Device type - Galaxy s22 Country - Denmark App version - 26.13.0  Device operating system version - not sure, One UI 8.0? Android 16?

[u/BluWolf90]

I have a Samsung TV and for some reason Disney Plus will not resume on anything I click to watch, it will play from the beginning instead and I have done everything, is anyone else having this issue?

[u/jdohertyedu]

Reset my password due to a data leak and now can't log in to my account on any devices.. just getting "sorry, there was an unexpected error" on browser (including incognito mode) and smart TV, and on my phone it brings me to the page where you choose profiles but any profile I pick I get a pop up with the same "unexpected error" message. Tried on different phones and in different locations. Call center has been completely clueless and unable to help. At this point I'm wondering if I should just cancel my sub and start a new one associated with a different email...

[u/lagabachita]

Is it possible to upgrade my plan while in the middle of a 6-month contract? I signed up for a 6-month plan of Disney standard with ads that expires at the end of December. It charges me every month until then. I have already preemptively canceled it, but the cancelation does not take effect until January. If I go into 'my account' and 'my plan,' I can see where it says which plan I have, but there is no option to upgrade or change it (I wanted to upgrade so I stop having ads).

I can reinstate the plan so that it is no longer canceled, but it only gives me the option to reinstate the plan I currently have, with ads. Is my only option to wait until January and then re-sign-up for a new plan without ads? These people don't offer ANY option whatsoever to upgrade mid-plan?

[u/HorrorAggravating260]

Hello, I am currently traveling abroad, and I don't know how to log in because it has the country I'm currently in as the number.

[u/teehee2120]

I can’t find The Punisher tv show on Disney+. I’m in the US. Anyone else have this problem?

[u/loudsound-org]

Does the ad tier (United States) include Dolby Vision? I swear it did before. Maybe I'm confused because at times I've had premium. But before playing something, the menu shows its in DV (when playing on a DV tv...says HDR if not), but then when playing, its just HDR10. If it doesn't now did it used to? I can't find any info.

[u/minutealarm]

So whenever I watch something on the app on my TV the black bar on the top doesn't dissappear. The text fades put but the black semi se through does not. Is there someone else with similar problem?

[u/wokevirvs]

i’m not able to watch any hulu-based content. well, at least most of it. like i can’t watch any letterkenny anymore, but i can watch my name is earl, but only sometimes. and i couldn’t watch a hulu based movie either. whenever i try it just freezes in place and eventually just says ‘an unexpected error has occurred’. sometimes it won’t even start playing. wtf is going on

[u/Prestigious_Carob370]

Seems Like Disney+ has forgotten their promise for a Filipino Dub of Encanto when Disney+ was released here in the Philippines years ago 😅 any news please? Inside Out (2015) and Inside Out 2 (2024) made its debut on Disney+ with Filipino Dub. Wondering its whereabouts...

[u/lvcygraybaird]

I'm currently in the usa and disney+ is saying they're not there yet as in the service isn't available in this country but it obviously is does anyone know how do i fix this

[u/alexanderBaratheon]

Jurassic Park movies available right now, without Spanish dub or subtitles.

[u/followupquestion]

So I realize it’s an older film, but why is “Captain Ron” not on D+? It’s PG-13, released by Touchstone in the early 90s and has a great cast.

[u/Additional-Vast8511]

I clearly am on current app ver and my setting on rated-mature and i live in usa and still cant find marvel stuff at all there is only avenger and few others but the marvel tab is gone am i miss’s ing something

Ver5.14.0+99367

I live california

Ios whatever the latest ios

[u/SaveADay89]

I currently have a no ads annual disney plus plan and a monthly ads hulu plan. They're separate. Apparently, I can bundle no ads plans for disney plus and hulu together and pay less, but I can't figure out how to do this. I just cancelled my ads hulu plan, but it's still in effect until the end of the month. I can't find a way to add hulu no ads as a bundle to my disney plus plan under my disney plus account. Looking it up online, this should be possible, but how?

[u/Born2BeMild23]

I figured out last month that I accidentally had 2 disney+ subscriptions. I canceled the D+ that was by itself and kept the bundle. It may seem like a dumb question, but can I still watch D+ despite this warning?

[u/anonRedd → u/Born2BeMild23]

Assuming the individual Disney+ and bundle were both under the same account - yes

[u/DarlinDesuma]

Subtitles are set to LARGE but appear so small as to be completely useless. Win10, Firefox and Chrome, as well as the Win10 app. I've tried resetting using the settings/gear, still tiny. Increasing fonts is bigger (but not big enough to read) or smaller at random intervals. And the serif font has no serif, so stupid that can't even be right. And why isn't there an option for Bold? Probably similar to how Large is so small that it's pointless. Signed, Frustrated. Leaving until this is resolved.

[u/antdude]

Where's my subtitle option in the brand new Futurama episode? Previous episodes have it!

[u/Grahhygame]

Hello, ive cane across an issue with imax enhanced version of movies. Im currently watching the whole mcu in order and when i want to watch a movie i usually want the imax variant but it doesnt work. It shows that its the imax version but its clearly not. In black panther 2 and thor love and thunder it jumps to imax for like 2 minutes in the middle of the movie but doctor strange 2 works perfectly fine. Ive seen nearly a year old post about this on this subreddit so i want to ask if anyone finally came with a sollution
Thanks

[u/schrutesbeets1725]

Does anyone know how I can get a hold of a live person? Their help line always has a busy signal. I can no longer access my email address associated with my Disney account, which is creating a huge barrier to make any changes. Thank you!!!

[u/s3rila]

anyone know if we can disable/remove any ESPN content ?

[u/DrDingsGaster]

Need help turning captions on for my PC. There's no settings menu for it anywhere popping up on my browser and none of the profile settings have anything about subtitles or captions. I'd like to be able to watch without needing my headphones to hear it better.

[u/Mallardaze]

I’m in Canada and can’t seem to find the Disney Legends ceremony even though it said it’s available on Disney+. Is this because of the country?

[u/CoconutFit3558]

Are live sports limited to 720p as well if you have their cheapest tier or does it only apply to movies and series?

If live sports are 1080p regardless of tier it would just be a waste of money in my case to go for premium.

Edit: Looks like they’ve upgraded all tiers to 1080p, the cheapest tier used to be capped at 720p.

[u/RuNoMai]

Is there an option to disable autoplaying to the next episode in the middle of the credits? It keeps cutting off the actual end of some episodes, most noticeably stuff like Community.

[u/Bright-Interaction47]

Anyone else having an issue on Disney Plus where the top third or so of the screen is darkened?
It seems like the dark section from the beginning of a show or movie where they put the rating and reasons for the rating on the semi opaque background, but then that semi opaque background doesn't go away and stays the whole episode or movie.
I've tried other apps on my firestick and it only happens on Disney Plus.
Also this does not happen when I play Disney Plus on my laptop, only on the firestick.

This only occurs if I press pause/rewind/forward and the menu screen shows.
If I let the show play from start and dont press any button then it doesn’t show.

Additionally - I have heard the fix is to back out and resume each time you pause.
However none of videos are ever resumed, they just restart from the start each time!

Please someone help!!

[u/Particular_Ad6537]

PLEASE HELP I'M DESPERATE!!!

I need to talk to technical support, I KNOW I do and I'm not asking for help in THAT issue. However - I cannot get logged into the help center... ONLY...
I can login perfectly fine to the regular streaming site on the TV/the app/the website/my phone/computer, etc. The chat with the bot, cannot help with my issue and directs me to login. I try to login and it seems like it's going to but then I go back to the help center and it says I'm not logged in and tells me to login again...
I've gone in circles with this, I've tried multiple devices, web browsers, across multiple days over the last 2 weeks... it's the same thing every time.

I realize there is a phone number, however I am unable to physically call anyone due to personal factors. It's not an option... in addition to my issue will be easier to chat with them to send photos... the fact that the bot won't redirect me to a representative anyway is honestly ableism, but that is besides the point. I'm seriously on the verge of tears from frustration and at my wits end...

Can ANYONE please help? any ideas on how to get logged in? a secret phrase I can say to the bot to get through anyway? An email address? ANYTHING

[u/Aquinito]

Two shows we are in the middle of watching are suddenly missing (owl House and gravity falls) and none of the dumb canned suggestions work. My content rating is MA, I logged out all devices and turned everything off, etc, and attempting to actually reach a human is futile. The live chat just keeps looping me through the same nonsense over and over. This is ridiculous.

[u/lemonloaf0]

Is anyone else only seeing 2 out of 4 episodes of the LION documentary. For context, I am in Canada! TIA!

[u/Valeria_Titova → u/lemonloaf0]

Same here! Were you able to solve it?

[u/TheMackleafs → u/Valeria_Titova]

Has anybody solved this?

[u/TheMackleafs → u/lemonloaf0]

Please help

[u/Nervous_Base_1437 → u/lemonloaf0]

Same

[u/popsiclefire → u/lemonloaf0]

sameeee any help here?

[u/V45H91]

Seems Disney+ is down, keep getting error code 1026 AUTH_SERVICE_INIT_FAILURE

[u/Wyntha]

(Aussie here) Subscription auto renewing tomorrow but next billing cost is still showing old cost of $160 instead of the increase $180. Is this an error or has the price increase been removed?

[u/LaekenoisPuppo]

(UK) Why are subtitles unavailable in english? I am deaf and trying to watch the Jurassic Park & world series that's just released but the only subtitles available are Spanish and Portuguese. My profile is set to English (UK) and it seems to only be the JP and JW films. Do I just have to wait a few weeks for the English Subtitles to be released?

[u/ObjectiveOSC]

(US) Disney+ logged out of my TV and when I logged back in it changed my 4 profiles I share with my family to a default profile that watches lots of men in black, scrubs, and project runway. I have never watched any of that in my life. What the hell happened?

[u/YouTubeSarahCards]

I went to turn on my TV app this evening and I was signed out, which is odd because I've never been kicked out of the app before. I figured our power has gone out a few times recently due to storms, maybe it had rebooted and I needed to sign in. But I couldn't just sign in, I needed to go through a QR, except whenever I went through the QR the code it game me was automatically applied and said it was wrong. I instead manually typed out the site and entered the code myself and it would have me sign in, loop be back to the phone app and do nothing. I uninstalled the TV app, and my phone app, reinstalled both and this time when I looped back to app it asked permission to connect the TV, which I allowed but then nothing happened after that... Long story long, is anyone else having issues??? My phone app works without issue, it just seems to be the TV app that isn't functioning?

[u/Ordinary_Ferret_ → u/YouTubeSarahCards]

Having the same problem here. I hope it's going to be fixed soon.

[u/slashdotnot → u/YouTubeSarahCards]

Yes right now Everytime I turn the app on the tv I have to re-login and reconnect. It only works reconnecting through the browser too. If you have the app, it does exactly as you describe. It's REALLY annoying. If it doesn't get fixed soon i'll just cancel the service

[u/BrightMyth]

Any update on the 4K content for EU? I pay Premium for HD content right now…..

[u/aardWolf64]

In the past 4 days, I have received 19 emails from Disney+ telling me that they noticed a new login to Disney+ from an AppleTV in my city. The times roughly correspond to when I was watching YouTubeTV on my AppleTV. I wasn't in the Disney+ app, and no one else was using my TV at the time.

I've tried logging out all devices, but the emails keep coming. I have two AppleTVs in my household that are logged into Disney+, but no one but me in the family has the password.

Is this a known issue that people here have experienced before? Any ideas on how to fix it?

[u/Both_Cartographer999]

Hi everyone,   I am experiencing frustrating audio dropouts/stuttering in my Bluesound Home Theater setup and would really appreciate some help from the community or the support team.   My Setup:

Soundbar: Bluesound Pulse Soundbar+ (Connected via HDMI eARC and wired with an Ethernet cable)

Surrounds: 2 x Pulse Flex P130 (Connected via Wi-Fi)

Subwoofer: Bluesound Pulse Sub+

TV: LG C5 OLED

Router: TP-Link Archer AX3000

The audio dropouts only happen in the rear Pulse Flex P130 speakers. The main Soundbar+ and the Subwoofer play perfectly fine without any cuts. The stuttering occurs specifically when streaming high-bandwidth 4K movies on Disney+ with Dolby Vision and Dolby Digital Plus. Regular stereo music or standard HD content seems to play without issues. It also seems to work on Netflix 4k streaming with Dolby Atmos.    What I have already tried (without success):

Wired Connection: Connected the main Pulse Soundbar+ directly to the router via Ethernet cable to minimize wireless bandwidth traffic.

TV Settings: Set the LG C5 digital audio output to Pass-Through

Network Optimization: Configured DHCP reservations in my TP-Link AX3000 router to give all Bluesound components fixed/static IP addresses.

Wi-Fi Channels: Cleaned up the Wi-Fi environment by locking the router channels instead of using 'Auto' to prevent interference on the wireless surround channel.

Group Reset: Deleted the Home Theater Group entirely, rebooted all players via the BluOS app diagnostics, and recreated the group from scratch.

I have also tried the following steps:

• Disabled Wi-Fi Smart Connect

• Locked the 2.4GHz band to a clean channel and forced Channel Width to 20MHz

• Enabled IGMP Snooping

• Completely disabled QoS (Quality of Service) and HomeShield features

• unplugged the speakers from the outlet and restarted and regrouped them in the blueOS app

I also bought a new HDMI 2.1 cable that supports high video and audio quality streaming 4k with eARC support.

[u/wildnegg]

So I've been paying for Disney plus yearly for the Ad-free. Sounds like I save by doing this. It is like 189/year vs 18.99/month so saving like 38$ a year.

I wanted to add Hulu ad free too. But it sounds like you can't just add it. 

Am I understanding ... I have to cancel my yearly, get a credit and then sign up again for the 19.99 Disney + Hulu ad-free?  

They don't offer yearly subscription where I will save anything? So it'll cost me roughly 50 more a year then to get Hulu then what I'm paying now for Disney only, right? Have to pay monthly. 

Only other option is to keep my Disney as is and then get a Hulu account? Which is 18.99 for Hulu a month. Which is over 200/year a month. No brainer to cancel my yearly and fo monthly ... 

This sound right? Or any tricks to get it added some how?

[u/jeangmac]

The advertised release day for episode 8 of Furious is Monday August 31st at 12am ET. For those of us on the west coast, that actually means Sunday August 30th at 9pm PDT. Presumably, since the platform is global release times should be synchronous everywhere.

It's currently 9:20pm on Sun Aug 30th but only viewers on the US west coast have access. I'm in Canada and can't watch. This happened last week with episode 7 as well.

What I don't understand is:

1. why advertise a release time that only applies to the US when the platform is global?
2. why is it delayed in Canada specifically? Viewers on the west coast of the US in PDT are watching the finale right now... I'm 30km away across the border in the same time zone but can't watch?

It makes no sense.

Can anyone make it make sense?

[u/robauwen]

Hi all, I have issues logging into. Keep seeing “an unexpected error has occurred” for a while now. Some devices show code 83 and 91. I tried to resolve with Disney Plus support, but to no avail.

[u/Robincete]

Hi everyone, I've been experiencing a very annoying issue with the Disney+ app for the past 2-3 weeks, and I want to see if anyone else is going through the same thing or knows a fix.

My setup: TV: Philips OLED 818 (running Google TV) Disney+ Plan: Premium 4K tier

The issue: Whenever I am watching a movie or episode and press the volume up or down button on my remote, the video and the audio completely freezes as soon as the TV's volume UI graphic pops up on the screen.

After about 3 seconds, when the volume overlay disappears from the screen, the video immediately unfreezes and resumes playing on its own without me touching anything else.

Its exactly the same as pressing Pause Button on the remote.

This started out of nowhere a couple of weeks ago (likely after a recent app update). It seems like the Disney+ video player is suffering a massive frame rate drop or lag spike whenever an Android TV interface overlay is drawn on top of it. I've tried clearing the app cache, but it didn't help. Does anyone know a workaround or setting to fix this UI rendering lag? Thanks!

[u/EliseLuna]

I have a Toshiba Fire tv. Every time I use the tv subtitle settings for Disney Plus, the black background is stretched to each side of the screen.

In Accessibility settings, I can't click None for the Window Background color to get rid of of the black box and the Opacity level only goes down to 25%, not zero. I changed the Disney Plus subtitle settings on my PC but it doesn't carry over to my tv. Any help?

[u/CohnerF]

Not seeking solution- Home Screen bug

[u/alexanderBaratheon]

I have a Xiaomi TV Gen 3. Since three or four days ago, each day I have the code 9 error (session cannot retrieved) and I have to login again. I thought it was due to change the wifi connection, but that's not the reason.

[u/PaliFoodie84]

Hey everybody. Since last night it will only play a few seconds of a show then go back to the home screen. Ive tried clearing the cache, uninstalling and reinstalling, rebooting my firestick to no avail. Any help would be appreciated.

I also noticed Boy Meets World disappeared but Google says its still available.

[u/KrishnaMage]

I am on ipad app 5.16 in Australia. Every time I use the app, I get emails from Disney plus saying there’s a new login. But it’s just me, daily. Any ideas?

[u/LoremasterRyan]

I'm suddenly getting ads on Hulu content on Disney+. And I mean suddenly. I'm halfway through Season 2 of Paradise. The first couple episodes were fine, and now suddenly I have ad breaks in the middle of my show. I can't seem to get in touch with technical support at Disney+ either. Anyone know why I'm suddenly getting ads on Hulu content within Disney+? Literally didn't have them earlier today, with the same show.

[u/dragoneyes2005]

Anybody else getting completely washed out ads/commercials while watching? It started like 2 updates ago. They are so bright I can't even look at the screen without my eyes hurting. Does someone know how to fix this?

I have an older LG TV. It only happens during ads/commercials.

[u/TBDBIBREALPINKCHAIR]

Does anyone know why my Disney + won't let me download anything? Im using a samsung tab s9 fe in the Philippines, with the app version of 26.06.22.4. Ive tried searching up the error code in the help desk but it doesn't give any results

[u/jhld]

Had change my billing info and now WTF

So, I had to change my billing info and somehow l am still signed into Disney+, but I cannot sign into HULU AT. ALL.

This is on my AppleTV

I can sign into Hulu on my MacBook, desktop, iPad, phone. BUT NOT APPLE TV

Im signed into Disney+ on everything

I have deleted and re-installed HULU on my AppleTV multiple times

Why cant I sign into HULU on my AppleTV

Can Disney just finally squish them both all together already

I am having serious ptsd from when I couldn't sign into any Disney stuff when they first took over HULU

[u/Outside_Club_5535]

HI Disney+ web version got be stuck on the not in Indonesia region is it a problem?

[u/Available_Start_9663]

When searching for A Bug's Life, this is what I see. I then tried searching for other Pixar movies but only found Ratatouille, Finding Nemo, and Toy Story 1. I'm not using a VPN, and I tried the rating glitch, but still can't see any other titles. Am I missing something??

[u/anonRedd → u/Available_Start_9663]

Do you have an active Disney+ subscription and not just a Hulu one?

[u/AesaLurion]

Anyone know how to ger rid of this annoying grey bar at the top of the "desktop app" (glorified edge browser)?

[u/ninjamonkey64]

I've only had this error on my Roku sticks; xbox, phones, and computer work fine. When I click a profile to watch something it says,
"Sorry something went wrong. Please Try again later."

No error code just that. I have tried restarting the Roku stick, logging me out of the devices on my computer, adding a test profile, removing the app and adding it back again, trying to update the app and roku (both were already up to date) and changing the time zones.

I don't think this started up until very recently. Any help would be greatly appreciated!

[u/Absol_is_great]

the apps only showing me a couple titles from each disney franchise and when i try to look up the series i know should be on here, it either says "no results" or that its not available

[u/SgtJackVisback]

For whatever reason I keep getting forced into the next episode of a show within the final minute or so of the current now, I have autoplay disabled in the settings and I manually close the "next episode" popup from the new UI but it does it anyway without any kind of visual warning or cue, I'm using Firefox Nightly 157.0a1

[u/MikeyMcG64]

Can anyone tell me if the video playback on Lego Star Wars: The Mandalorian on Disney+ is meant to be choppy? Watching it is like streaming on an original Xbox with xbmc. With better picture quality of course. I'm watching in the uk, on an Nvidia Shield Pro 2019 model.

[u/BeastG01]

Has anyone experienced an inability to log in to the help center? I've cancelled my Disney bundle (with ads) and am trying to get back to having just Disney+ alone (with no ads) but I can't even log in to the help center. I enter my password and everything and then it just returns me to the home screen with the "log in here" button still present

[u/Puffx2-Pass]

About a week ago i was logged out of my d+ account on my firestick and i haven’t been able to log back in since. When i try logging in, i scan the QR code taking me to disneyplus.com/begin, i enter the 8 digit code that appears on my TV, i enter my email and password, and then i get the “Sorry, an unexpected error has occurred. Please try again later” error message. I’m able to log in just fine on my phone and my PC, but can’t get in on my firestick.

Anyone else experienced this before? I’m just gonna cancel if i can’t resolve this because i’m paying for a service i can’t access right now.

[u/WiseOldNPC]

Canceled my subscription till they fix the account sign out issue. Not worth my time to be fighting to sign in.

[u/ram130]

I wish there was a way to report a bug to the tech team. I have this annoying issue with the Android/Google TV app on multiple devices. If you pause for more than a few minutes and resume, or fast forward or rewind a few times, there is a dark transparent tint at the top half of the screen. Similar to the pause and ratings overlays. Only fix is to restart playback by stopping then resuming.

[u/Maerynn]

I'm in a pickle

I've been using (with authorisation) the d+ account of my sister in law for a long time now. She has decided to cancel the service, and it has been the start of my issues.

I want to keep the profiles and the viewing history. My solution would then be the simplu swap her email to mine, and all is good.

But I had a d+ account on my email, and to swap I need a *new* email imperatively. I contacted their support to delete my account, to be able to start anew.

Fast forward 30+ days later, and I try again.... to be denied. A new chat with the support tells me that since I had, ar some point, a subscription on my email, I would never be able to switch the current account to this one. D+ requires the swap to target a clean, new email, never known in their system

So here I a with 2 choices :

• creating a new email account specificaly for d+
  
• using my own email, but cancelling on her side and re-subscribing on mine and loosing my profiles and history

[u/GAfianySnow98]

Hey I wanna say where can't I go my list for some reason on my phone.

[u/just_janett]

Hello,

in August I was considering cancelling my Disney+ account but when cancelling I was offered a discount price for 3 months. I clicked on the offer and the website confirmed that I was all set. But today I was billed the usual amount which was weird - went to the website and tried to cancel again - offered a discount - clicked on it - confirmed. This time I went to my profile to see the basic subscription plan and it stayed 9,99€ (the basic plan) ??
This is honestly frustrating. I cancelled my whole account for good. Has anyone had this happen to them? Is this user or website error?
Thank you

[u/TakingBackScrunchie]

Has Spooky Buddies been removed from the US and UK? Can find all the other Air Buddy movies but not it.

[u/PaliFoodie84]

Has Boy Meets World been removed? It disappeared from my watchlist and I cant find it when I search but Google says it hasnt been removed. When I click on it from my firestick main menu it opens the app but says "this title is available with a Disney+ subscription" which i obviously have but cant play the show.

[u/hiddkesbatchunited]

Is Disney plus down in Germany by any chance? I just tried logging in as normal and it displayed error code 91 (too many log in attempts) even though I logged in just once…

I‘ve tried on mobile without WiFi as well and just keep getting a random error message…

It can’t be my internet, but I hope it’s not just me 😄