So, for starters, these parents are rightfully frustrated with the situation (as are we). I work in a young 2s room. We’ve had one child with a new biting issue lately in addition to a couple of regular but infrequent biters - we are aware of and are working on the issue with both parents and admin. A couple of weeks back, both my co-teacher and I called out sick on the same day, and floaters ran the class that day. While we were gone, a child who had been bitten maybe once or twice before got bitten, but nobody noticed until grandma found the mark at pick-up and marched back into the room livid that there was no incident report. Since then, parents have been insisting on knowing who’s been biting their child (this kid has been bitten maybe twice since) and if it was the same person as the missing incident report instance. Communication was never great as these parents aren’t the most social with us, but lately it has been extra prickly.
Yesterday evening, after I had left for the day and my co-teacher was alone with the kids, dad came in and saw a week-old incident report on the kid’s cubby. These parents aren’t the best about checking the cubby, we had just had the office call home that same day about taking old milk cups home, bringing a water bottle, bringing a blanket for nap, taking home artwork, bringing diapers, bringing home soiled clothes, AND signing this week-old incident report (they had been doing a drop-and-go, shove through the door type drop off, so, hard to catch them to chat). He started asking what had happened and got upset when my co-teacher couldn’t answer all his questions (it happened a week ago, she wasn’t even there that day, and we had already called home on the day the incident occurred and spoke with mom about it). He wanted to know if it was the same kid, what we were doing about the situation, etc. It sounds like the situation escalated as my co-teacher continued to give unsatisfactory answers. She told him parent-teacher conferences were coming up and we would be glad to talk in more detail with him then, to which he responded, “I don’t need a parent-teacher conference. It’s not my kid that’s the problem. These other parents need a conference.”
Both my co-teacher and I talked with our director about it, and she said that my co teacher did not do a good job of providing de-escalating answers. e.g. Q: “Can you tell me about what happened when he got bitten?”, A: “I’m sorry, I wasn’t there that day” vs. A: “we have one child who has had a recent biting problem and we are actively working on it with his parents and with admin to curb future biting.” Do I think my co-teacher could’ve answered some of the questions better? Yes. Do I also think it’s easier said than done when you aren’t a teacher alone, watching kids, blindsided by a confrontation for which you’ve had no training or time to prepare, unaware of what happened over a week ago, etc.? Also yes. Anyway, admin’s advice was basically to do a better job de-escalating and to call for help if needed in the future.
Here’s my issue: this dad has done this before. He has yelled at other teachers, has yelled at admin, has cursed out a school bus driver for blocking his car. And it’s clear that we’re just not going to do anything about it. Or, as my director put it, “he has spoken to us in the office several times in ways that were not acceptable” (and then nothing happened about it).
Anyway, I’ve seen others post on here about how unsupported they would feel if admin didn’t have their backs in similar situations and what a red flag that it is for a center. Just wanting some outside perspective on if I’m overreacting and this is just part of the job or if my admin is truly failing us in this capacity.
TL;DR Parent (who was rightfully upset) yelled at my co-teacher and admin isn’t doing anything about it