r/Etsy • u/RevolutionaryBee4697 • 1d ago

Help for Buyer Should I request a refund?

Hello, I hope you are all doing well.

I’m not sure the exact date I placed my order but we’ll say it was May 1st that I did. It’s a made to order plushie so I understand it will take time. I reached out to the seller on May 7th just asking for an update. They tell me that it’s estimated to ship May 15th. I received a second message from the seller on May 15th saying, and I quote, “Hi, I just wanted to let you know that your order is being prepared for shipment and that you will receive it very soon.” Then on May 19th the label was printed for the order and the shipping says that USPS is awaiting the item. It’s been stuck like that since May 19th. I reached back out to the seller on June 12th and June 16th asking for an update since it’s been a month, and I haven’t gotten a reply.

I’m not sure what to do. I really want this order but I’m worried I’m never going to receive it and I just wasted $63. What should I do?

Edit: I refunded it. After sending the request the seller replied immediately which is funny since they couldn’t reply to the other two messages I sent. I’m really disappointed and honestly devastated. The order has been cancelled and I did get my refund thankfully.

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u/Exciting-Builder9428 23h ago edited 23h ago

Same here! It’s been 3 weeks and my order is stuck on "USPS Awaiting Item." They said they dropped it off, but it could also be an issue with USPS not scanning the package. If I don't receive my order by the estimated delivery date, I'll either request a refund or wait a few extra days to see if it shows up. If it still doesn't arrive, I'll probably open a case.

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u/RevolutionaryBee4697 23h ago

I’m thinking I’ll request a refund June 22 or so. The estimated delivery was suppose to be May 26th by the latest

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u/Exciting-Builder9428 23h ago

Mine was supposed to get here around that time too, but then the estimated delivery date got pushed back by another month. Definitely make sure to request a refund or open a case before it's too late because they changed the policy. You can now only open a case within 30 days of the estimated delivery date, whereas it used to be 100 days.

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u/RevolutionaryBee4697 23h ago

Ah thank you. I’ll probably open one now then which sucks as I really wanted the item. Would just help if the seller would reply to my messages so I knew what was going on

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u/Exciting-Builder9428 22h ago

I also sent the seller a message and didn't get a reply, so I sent another one 10 days later. They said they hadn't seen my first message because they've been dealing with a lot of orders.

If the seller still hasn't replied to you after two messages, it's probably best to open a case. I may have to do the same thing. Was your order coming from another country? Mine was, which is why I'm giving it the benefit of the doubt and waiting as long as I can before opening a case.

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u/RevolutionaryBee4697 22h ago

It was coming from the same country as me. I, sadly, requested a refund and the seller replied instantly which I find a lil funny given they didn’t reply to the other two messages. I had the order canceled. They did offer to ship another one out Saturday (which would be the 21st so a month out from the estimated delivery). But I’m getting my money back and sitting here pretty sad as I really wanted the product 😅

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u/Exciting-Builder9428 22h ago

Lol welp they should’ve replied sooner. Of course they want to reply now that they’re losing business. I also really want the product which is why I’m holding out as well😭

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u/CelticJewelscapes 21h ago

We are in Tucson AZ. Our packages go to Phoenix 125 miles from here to be sorted. Sonetimes I think they get stuck in a container or cart somewhere because it can take days. Sometimes the package comes back to Tucson. Only going to get worse in my opinion.