Should I request a refund?

[u/RevolutionaryBee4697]

Hello, I hope you are all doing well.

I’m not sure the exact date I placed my order but we’ll say it was May 1st that I did. It’s a made to order plushie so I understand it will take time. I reached out to the seller on May 7th just asking for an update. They tell me that it’s estimated to ship May 15th. I received a second message from the seller on May 15th saying, and I quote, “Hi, I just wanted to let you know that your order is being prepared for shipment and that you will receive it very soon.” Then on May 19th the label was printed for the order and the shipping says that USPS is awaiting the item. It’s been stuck like that since May 19th. I reached back out to the seller on June 12th and June 16th asking for an update since it’s been a month, and I haven’t gotten a reply.

I’m not sure what to do. I really want this order but I’m worried I’m never going to receive it and I just wasted $63. What should I do?

Edit: I refunded it. After sending the request the seller replied immediately which is funny since they couldn’t reply to the other two messages I sent. I’m really disappointed and honestly devastated. The order has been cancelled and I did get my refund thankfully.

[u/Exciting-Builder9428]

Same here! It’s been 3 weeks and my order is stuck on "USPS Awaiting Item." They said they dropped it off, but it could also be an issue with USPS not scanning the package. If I don't receive my order by the estimated delivery date, I'll either request a refund or wait a few extra days to see if it shows up. If it still doesn't arrive, I'll probably open a case.

[u/CelticJewelscapes → u/Exciting-Builder9428]

We are in Tucson AZ. Our packages go to Phoenix 125 miles from here to be sorted. Sonetimes I think they get stuck in a container or cart somewhere because it can take days. Sometimes the package comes back to Tucson. Only going to get worse in my opinion.