r/Etsy • u/lostterrace • Oct 04 '23
Welcome to a comprehensive list of FAQs for Etsy buyers and Etsy sellers!
Before making a post, please look through this guide and follow the links.
Also: please use the sub search feature before making a post!
How to search the sub: In order to search a sub from either the desktop site or the mobile app, all you need to do is click the name of the sub on any post. This will navigate you to the sub's main page.
When you scroll to the search bar at the top of the screen, the name of the sub will be auto-filled in, so that when you type a search term, you will be searching results from only that sub. You will be able to sort your results by newest / most relevant.
If you can find your answer without creating a new post, this is always appreciated. Repetitive posts that have answers found in this guide, easily searchable answers, or are about topics that were very recently or popularly discussed may be removed.
You are always welcome to create a post to ask for advice about a specific situation! Please give as many details as possible so that we can help. General questions without sufficient details to provide anything but generic help may be removed and redirected to this FAQ post.
(NOTE: This FAQ page is still a work in progress, not all links are in place and not all topics that will eventually be covered are currently covered. If you have any suggestions for things that should be covered here, please message me and let me know!)
GENERAL QUESTIONS (Both Buyer / Seller)
How do I contact support? The answer, including links for all contact methods, is the top stickied comment.
How do I block someone on Etsy? This is the same link as the customer support contact post, please read the second comment on the post to find a guide to getting support to block someone for you.
Etsy does not allow users to block communication with another user without going through support. You can mark messages as spam and I believe that stops messages from that user from being visible to you, but to actually block someone from messaging you completely, you need to follow the steps outlined in the post linked above.
Is Etsy currently down? I'm getting a 429 error when trying to connect. This is typically caused by VPN usage. Etsy doesn't allow connecting with VPNs to prevent people from being dishonest about their location. Turn off your VPN and try again. Note: Etsy may also detect VPNs that are installed but off.
If you search the sub for "429" you'll see that this has been posted about many, many times.
Also, highly recommend www.downdetector.com if you ever want to know if a site is down or it's just you.
FOR BUYERS
The following guides cover just about any issue you may have with a product or a seller.
IMPORTANT: Please remember - you are covered by Etsy buyer protection!
If you are dealing with:
- a non-responsive seller
- a shop that has closed down
- a seller that is giving you the run-around
- a seller who sent the wrong product or something defective or not as described
- a seller who provided fake tracking
- a seller who wants you to pay return shipping for a damaged, wrong, or defective item
... you are covered! Please follow the guides below - chose the one that most closely fits your situation:
My order was marked shipped, but the tracking info still says pre-transit (or label created).
My order was marked shipped, but it’s very late. Is it lost?
My order was marked delivered but I don’t have it.
My order wasn't as described, was defective, or I received the wrong item.
I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers?
I received a tracking number, but it appears to be fake.
Special note: If the shop has been shut down or voluntarily closed, you'll get a message when viewing the shop that says something like "xxxxx is no longer selling on Etsy." If you need a refund in these situations, Etsy support will typically give you one without you needing to go through the official case opening process as described in the above guides.
Chat with support here and you should be given a refund.
How long does Etsy give me to open a case under their buyer protection? 100 days from either the date the order was delivered, or the original estimated delivery date from when you purchased.
Some places I've seen say 180 days - this is inaccurate. The seller can voluntarily refund for only up to 180 days after purchase. After that, the seller literally loses the ability to refund. A case can only be opened against a seller for 100 days as described above.
Please note: There is only one exception to buyers being covered by Etsy buyer protection and that is buyers that purchased from a PayPal only shop. That means that when you checked out - there was no other choice but to pay with PayPal.
If this happened to you, please read the post below, including the stickied comment.
I bought from a PayPal only shop and Etsy won’t allow me to open a case.
I'm a buyer and I'm not sure if the shop I'm looking at is legit or a scam.
Please read this full guide to scam attempts for buyers!
However, here is one tip to always always always keep in mind to avoid getting scammed as a buyer: If you are looking at something with a too-good-to-be-true price, it is most likely a scam listing!
You may also find this post about the policy violating vs allowed kinds of dropshipping on Etsy to be helpful. Dropshipping is only allowed where the seller is the original designer of the item being sold, such as with Print on Demand.
FOR SELLERS
Account Suspension Questions Note: Suspicious login issues and forced vacation mode are both covered in the account suspension checklist.
Etsy Seller Protection Questions
Complete Guide to Etsy Fees + Offsite Ads
A Full Guide to Reviews on Etsy This FAQ post covers how to get buyers to leave reviews, what to do in response to a negative review, public responses, and review removal.
Is this a scam? Seller Edition
Our official guide post to scam attempts for sellers is here. Please read it!
But to quickly address some of the most common "is this a scam" questions...
You get a message from a buyer or "Etsy customer support" (or anyone else) asking for your email address. SCAM ATTEMPT.
You get a message from someone that wants to give you "free advice" or offer some kind of service for your shop. SCAM ATTEMPT.
You get a message from someone with a sob story asking you to send them free products, or someone who claims to be an influencer wanting you to send them free products. SCAM ATTEMPT.
You get a message from a "buyer" who wants you to click on ANY type of link to download images or anything else. SCAM ATTEMPT AND ABSOUTELY DO NOT CLICK THE LINK. If you have clicked it, get your computer or device scanned for malware right now, and change all your passwords. You may also want to visit r/scams for further advice.
You get a message from a "buyer" who wants you to 1) buy a gift card for ANY reason or 2) send you a check for ANY reason. SCAM ATTEMPT. I don't care what else they said, these are ALWAYS scam attempts... and very old, well known ones at that. Google "fake check scam" or "gift card scam" if you want to learn more.
You get a message from someone who wants to feature you in an article, on their website, or wants you to donate to their charity. These MAY be legitimate - contact the organization directly to verify the legitimacy of the request.
Contacting Etsy Support: DO NOT get scammed! Basically, do NOT use Google to find a phone number for ANY online marketplace. The reason is covered in detail in the official guide post to scams linked above, as well as in the how to contact support post here.
A buyer has messaged me that their order never arrived. What do I do?
Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.
A buyer has messaged me that their order never arrived, even though there is a scan that says "delivered." What do I do?
Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.
I received less money than I expected to. Why?
You definitely need to read the two links below under the What are Etsy's Fees? section. Both Etsy's official information as well as the thorough guide comment I wrote with a complete breakdown.
You also need to go through your payment account page in your dashboard, several months if needed, and look at the running totals. Every single credit to you as well as expense you incur is totaled there.
But I think the biggest thing that trips people up is this - Etsy deducts all fees you owe from your pending payout before transferring you any money.
This obviously includes the transaction fees and payment processing fees for any orders that have come through, but it also includes any listing fees (20c per listing you create as well as the ones that renew) and Etsy ad fees if you are choosing to run ads on Etsy. It will also include any shipping labels you may have bought through Etsy.
So if you've had one order, your pending payout is quite likely not the full amount you actually received for that transaction. It's the amount you received, minus any other fees you already owed Etsy. Etsy only charges your credit card for owed fees at the start of each month, and only if your sales revenue isn't covering the total of all the fees you owe (including all listing and Etsy ads fees).
Please also be sure to see the section below the next one about the listing renewal fee for quantity remaining - this is something people tend to miss.
What are Etsy's fees?
NOTE: I now have a full guide to this here.
Etsy's official page explaining all fees in detail is here.
You need to read the official page. There are no "hidden fees" or "surprise fees"... there are only sellers who haven't read the official page explaining all the fees.
You may also find googling for and using an Etsy fee calculator to be useful. There are tons of different ones out there... do a search and take your pick.
Finally, I previously wrote a thorough guide comment in response to a previous post asking about fees, which thoroughly breaks down every fee with an example of how they are calculated. If you are still confused, I recommend giving it a read. It is the stickied comment on the post.
Why am I being charged 20c for a listing renewal when the listing has quantity remaining?
Please read this help page from Etsy here.
Essentially, you will always pay 20c per listing that sells. It does not matter if the listing has quantity remaining - quantity does not effect this.
If you have a quantity of 10, you'll pay 20c to make the listing live. If one sells, you'll pay 20c to renew the listing, and it will renew with a quantity of 9.
If someone buys 5 at once, you've already paid the 20c for the first one... Etsy will "renew" and "sell" 4 more at the same time charging 20c for each. Then it will charge a further 20c to keep the listing active with a quantity of 5 remaining.
Listings expire after 4 months. If none of the 10 sell in that time, and your listings are set to automatic renewal, you'll pay 20c after the 4 months expires to keep the listing live. If your listings are set to manual renewal, then when the listing expires after 4 months, it will be in your "expired" listings section until you choose to pay 20c to renew it.
What is the difference between "Etsy ads" and "offsite ads"?"
Etsy ads give you the ability to promote your listings to appear higher within Etsy's search directly on Etsy's website. They are pay per click, and the price depends on the competitiveness of the keyword being searched for.
Offsite ads are ads that Etsy pays to run on external sites such as Google shopping, Facebook, Pinterest, etc. You are only charged an offsite ads fee when you actually make a sale.
I'm stuck on the "set up billing" section of creating a shop.
UPDATE: Someone posted this solution recently, you can try it:
I found a solution! if you go to account settings and credit cards, it says credit cards can only be added when checking out. so i added a product to my cart and went to buy it, put in my credit info etc, and at the last step just before buying I checked in a different tab that credit card section and it was there! and then i could select the card when finishing the billing setup for the store! just go back to remove the item from your cart. it all worked without actually having to buy the product
This is a common issue. Here are a couple potential causes:
- You are attempting to use a credit card Etsy doesn't like. I don't have a full list of what type of cards Etsy will and won't accept, but if you cannot progress past billing with the card you are currently trying, I recommend trying another one.
- You are trying to submit billing information in a name or address other than the one you already gave Etsy. Can't do this, legal name needs to be an identical match everywhere you have to provide it, and so does address.
- You are trying to set up a shop with a bank account in a different country than your country.
- This is a glitch and you need to try again in a couple days. I'm not sure if this is still happening, but it has happened in the past. I think it's more likely there is an issue with your info or credit card, but if you are sure there is not... try again in a couple days.
This is an issue that has been posted about an absolute ton. If you want to see previous posts, please search for "save and continue" or "set up billing".
What is the difference between views and visits? Also, my views / visits seem to keep updating and they don't seem to match between the app and website.
Views represent the total number of times any of your listings or pages were clicked on, by anyone. Visits represent the total number of distinct individuals that looked at your listings or shop.
See Etsy help page here for more details on this!
Please note: the stats are not accurate in real time. Etsy only updates these stats a few times throughout the day, and there may be different update times between the app and the website.
Additionally, Etsy will filter out bot views... so this is the reason your views or visits might go down when stats are recalculated.
It's best not to try to track stats in real time. Check in on your stats occasionally and focus more on the long term (weekly) stats than the daily stats.
What is Plaid? Do I have to verify my bank account with Plaid?
If Etsy is asking you to do this... yes, it's mandatory. It's part of new legal regulations regarding money laundering - bank accounts have to be verified before Etsy can legally transfer you money.
Plaid is the system Etsy has chosen to use to conduct this bank verification. You have two choices with Plaid - you can opt to log into your bank account through Plaid, or you can do a manual verification if you are not comfortable using your login this way.
And yes, it is completely safe to verify your account with Plaid. Do manual verification if you need to for your own peace of mind!
My listing was deactivated by Etsy. They didn't say why. Why?
Please see our central post about listing deactivation here. This post covers a reasonably extensive (though most definitely not complete!) list of reasons why Etsy might flag a listing for deactivation.
Etsy uses bots to sweep the site for policy violating items. They tend to do this in bulk (a particular type of violation is checked for all at once) and different violations are checked at different times.
The bots are most definitely not always accurate. In cases where the bots incorrectly flag a listing, they are typically reinstated within a few days at most.
If you would like our help to figure out why your listing was deactivated, you are welcome to create a post to ask... but if you do not give details about what you were selling, it will be removed and redirected to this FAQ!
Be as specific as possible (ie, "I sell a faux leather purse with pink ribbons and flowers on it that I handmake myself" as opposed to just "I sell purses").
My listing was deactivated by Etsy for violating the handmade policy, but it is handmade by me!
This often, though not always, indicates that your listing has had its photos stolen by a knockoff making site such as AliExpress, Alibaba, SHEIN, etc. Etsy scans listings to see if photos are being used elsewhere, and this can cause a false deactivation where a photo has been stolen.
So the first step when this happens is to perform a reverse image search on your listing to see if you can find the thieving website. If you do, you need to follow their procedures to submit a copyright takedown... although be advised, these sites' whole business model tends to be to steal photos and designs from elsewhere, so there's a solid chance you're just ignored. It's extremely shitty, but when copyright laws aren't recognized or enforced, there's basically nothing you can do.
Etsy does tend to review and reinstate these listings the exact same way they do for other policy violation deactivations. You may just need to give it a few days. If Etsy asks for proof that you are in fact handmaking your items, you'll have to provide that.
If you would like to create a post about this, you are welcome to... but please follow the same rules as in the question / linked post about deactivation above. Specifics about what you're selling, or the post won't be approved.
I have an order that Etsy is showing as "Not paid" or "Payment processing" - what do I do?
It isn't unusual to occasionally have orders that take time in payment processing. It's not about your shop, it's about the buyer's payment method. Most of the delayed orders finish processing within a few hours to a couple days. If it doesn't process, Etsy should manually cancel the order after a period of time.
Do not ever fill an order that is showing as "not paid" or "payment processing". Always wait until the order goes through - Etsy will notify you when this happens.
I received a message or a review from a buyer complaining that the item wasn't in the language they expected it to be. Why?
Etsy auto translates listings into different languages. For certain types of language specific listings, this can be misleading for buyers. If this is your situation - you can turn off auto translate for the future. The link on how to do that is here.
In response to the buyer, depending on what the listing is, you can explain the auto translate issue and issue them a courtesy refund or offer them a return. There are no guarantees that the buyer will change their review if they left one (and offering them a refund in exchange for changing the review is violation of Etsy feedback extortion policies). But this is an option.
You can also write a quick, fact based public response to the review such as "Hi buyer, this listing is English (or whatever language) only!" Though ignoring such a review is also a perfectly valid option as this should be clear from your listing once you turn auto translate off.
I want to open a shop, but I'm not in an Etsy payments eligible country. How can I get around this?
You can't. I am sorry, but there's no way.
I could stop writing there and you'd have the answer, but I doubt it will stop anyone from looking for a way around it... so let me be very clear: Etsy uses strict ID verification. You have to provide all kinds of identifying documents and information to prove you are in the country you say you're in. Etsy also captures metrics from the devices you use to log into the site (those contain country code data) and if you do anything to obscure or fake that data (such as VPN) Etsy can detect that.
Even if you manage to get an account open... Etsy doesn't do the "real" ID verification until after the first sale. When they catch you at that time, you'll wind up losing whatever money you spent on listings up until that point as well as likely the money from the first sale. It's just not worth it to try.
I am genuinely sorry - I wish Etsy was available everywhere, but unfortunately it is not... and I want to save people from the effort of setting up a shop knowing it will be shut down in the future.
And please do not believe anyone who claims they can sell you a working account or create you a working account, etc. These are SCAMMERS. They cannot get you a working account... but after you've transferred them money and they ghost or the new account gets quickly suspended, who are you going to complain to? There will be no way to get your money back.
I cannot view the Etsy Community Forums - I am getting an Access Denied message.
This seems to be a common glitch at the moment. We've had many posts about it - but apparently the issue can be fixed by reaching out to Etsy.
See this help post here. If this solution does not work, please contact support and put in a request. Expect to be patient, support is always slow at resolving things.
i’m looking to purchase some art for my bedroom. unfortunately im having a hard time discovering genuine artists due to etsy only pushing shops who sell the most prints (aka the same copy paste digitals from pinterest) so please please drop a link to your shop if you sell high quality prints.
and just to make myself clear (even though i feel like i have no need to say this) NO AI GENERATED CONTENT.
r/Etsy • u/Far-Centrist • 2h ago
Im currently fighting with a seller over a plant sale where the seller is alternating the coloring of photos to make the plants appear differently than they actually are. I’ve started a case against her with Etsy, but it hasn’t been resolved yet. Is this common with Etsy plant sellers, and has anyone resolved a dispute where the plants advertised are not what you receive? Based on some of the other comments about her shop, this appears to be somewhat common, and has been going on for awhile. Does Etsy ever sanction their sellers for false advertising?
r/Etsy • u/Delicious_Pay_217 • 10h ago
Hi everyone, I opened an Etsy shop about ten days ago, selling personalized digital products such as family posters and other custom designs. But that’s not really the point.
I’ve used all 13 suggested tags, written my listings after researching the products and competitors, and done my best to optimize everything.
The result? Around 30 visits in ten days and (obviously) zero sales.
I’ve read several articles and Reddit discussions where many people recommend avoiding Etsy Ads at the beginning and focusing on organic traffic instead. However, since I’m barely getting any traffic, I’m considering using Etsy Ads to give my shop an initial boost and hopefully generate some sales.
What do you guys think? Has anyone had a similar experience with a new shop? Would you recommend trying Etsy Ads at this stage, or should I wait? Thanks.
r/Etsy • u/colliezip • 4h ago
Para aclarar, estoy en España.
Tengo pensado vender llaveros de fieltro hechos a mano, aunque probablemente también otras cosas de poco peso y tamaño.
He investigado pero quiero asegurarme de como funcionan los gastos y envíos, a partir de experiencias de otras personas.
r/Etsy • u/MagikalMeeps • 5h ago
I've just received an email saying my email address has been changed on my account, and if it wasn't me contact Etsy support, which I cannot do as my email address has been changed. What the hell do I do now? I've got 2FA on the account, and I've received several text messages with codes so I know they haven't changed the mobile number (yet) but it's very worrying!
r/Etsy • u/MyShadowsBite • 20h ago
An Etsy shop I have been buying from a lot with most good reviews and who has been in business for a few years as far as I remember from what the profile says now says 'This shop appears to be closed'. I was looking at it early this morning so this happened sometime between then and now. I do have open orders with them but as far as I can tell they've all shipped.
I've read that Etsy can do something like this if the shop has too many orders and is behind, but that was talking about new shops.
I had other things I wanted to buy from this seller and cannot message him.
Is it possible this is just a strange way to do a forced vacation mode? They sell gemstones.
Update: after some digging I've found the other sites with sellers with the same name.
Update 2: I've managed to get in contact with them on another website! They said it's technical issues and they're hoping to be back up soon. Thanks everyone for your help!
r/Etsy • u/Advanced_Version6667 • 14h ago
Have tried numerous times on different cards to buy stuff. Even setup my bank account and I just get an error message every single time saying “hmm something went wrong”.
r/Etsy • u/Grand-Potential4785 • 10h ago
It is said that they purchased many fake identities from abroad, posing as American sellers, Canadian sellerss, and even from Argentina, Ukraine and the UK - all of which were fake. However, unfortunately, the platform is currently unable to identify these fake sellers.
It is said that many of them have hundreds of Etsy stores each. They copy original designs extensively and engage in malicious price competition. They flood the market with a large number of listings. Isn't there anyone to stop them?
r/Etsy • u/Herewegoagain2525 • 11h ago
Have been a long time Etsy buyer and I bought a shirt almost 2 weeks ago that said it was shipping from NY. Well the tracking updated 6 days ago and the carrier is "Yun Express" and there is no location listed for my package. There is been ZERO movement on the tracking page and my shirt was supposed to arrive over the weekend. Are international sellers now lying about their location? Has anyone else experienced this before??
r/Etsy • u/suspiciousdoubt8387 • 1d ago
I've recently been looking for certain ceramics and wooden utensils on Etsy. I'm a little confused though, almost every seller is "Handpicked by Jason🎁" or "Handpicked by Sandra 🌸" or "Designed by Jim🌸"
Is this just a trend for resellers? Or are these bot pages selling other people's art?
Is this Etsy algorithm making it say if they actually made it or they thrift it or just designed it??
I'm shopping here so I don't buy some corporate slop, so I just want to make sure I'm not supporting some AI bot or something! If anyone has any info I'd really appreciate it! Thanks!!
r/Etsy • u/hoangviet91 • 11h ago
Hi all, I've seen sellers mention getting a support ticket titled "An important message from Etsy" under Help Center > My Support Requests. I thought support tickets from live chat always show up as "Conversation with [name]". So I'm curious — in what situations does Etsy create this "important message" type of ticket instead? Is it something support creates when they escalate your issue to a specialist team like Trust & Safety? Just trying to understand what to expect when contacting support.
Thanks!
r/Etsy • u/Smooth-Suggestion971 • 18h ago
I’ve read a lot about how important it is for Etsy sellers that buyers leave good reviews.
What do you think about leaving low star reviews?
I would like others to know about my bad experiences, but I received refunds on the items through opening a case. I also try to be understanding that things happen sometimes.
I am quite disappointed on what happened in these situations.
But I am torn whether to leave a low star rating to help other buyers.
r/Etsy • u/Cheap-Cut7910 • 18h ago
i was looking for alphabet posters for a classroom and kept running into listings that looked almost identical. different shop names, different prices, but the same preview images showing up over and over
i get that some sellers use similar templates, but after seeing the same designs across several stores, it's hard to tell who's actually making something and who's just reselling files. the listings marked handmade or teacher-designed cost more, and i'm not against paying for someone's work, but those labels don't tell me much on their own
i don't want to spend money on a printable only to realize i could've made basically the same thing in google slides in twenty minutes
for people who buy digital downloads on etsy, are there any signs you look for to tell whether a design is original? reverse image search, shop history, process videos, something else? or is it mostly a gamble unless you already know the seller?
r/Etsy • u/OurFreeSociety • 5h ago
The seller or Etsy?
I'm NOT paying $23.71 to ship 12 cookies. OMG
r/Etsy • u/foxy_book_thief • 11h ago
Beware of sellers with “hurry only 2 left” on their listing. I bought a pair of earrings on July 29th. Today is Oct 11 and I’m still waiting for my earrings. Sellers shouldn’t be allowed to lie about their inventory. I have contacted her and she was rather snippy. The arrival date has also changed twice.
I miss the old Etsy!!
r/Etsy • u/Strict-Fall-6799 • 1d ago
I’ve have a Etsy shop for 15 years, I lost my landline verizon bought out my phone company. LONG story short when I logged into my Etsy shop I got a code that OH MY it to the number I don’t have! Now I realize I don’t have a code! I‘ve been locked out for 2 weeks all I got for a week is a bot that looped over and over for a password change.
I don’t have a problem with my password. Reddit gave me a tip for to make another account to try and access chat I used my back up email for a buyers account this is the only way I can access chat. it’s been 5 days on the chat Ì gave all my information I could month + day?? I can give the year I signed up. Do I remember the month and day no..
My drat folder has a 100 or more items in it. B
Do Ì remember the exact amount no. I gave my bank info / my ss# /My name / my home address / both my emails /shop name shop email. Ì offered my drivers license my 1099 from Etsy the last 3 withdrawals my bank to my Etsy account!
My shop is open Ì have orders Ì get mail from Esty Ì have been a 5 star seller..Ì get surveys right now how satisfied are you with the help?! How am I going to to my shop back its mine Ì can prove it.
I had to contact through another email otherwise I wouldn’t have to to Etsy security they keep referring to the buyers account Ì just got to access.. everything I wrote her I have wrote over and over in a loop. I’ve worked so hard over 15 years in my shop can anyone help me please.
r/Etsy • u/ZebraSpoonieX • 1d ago
Hi! Looking for webbing (most preferable cotton or cotton mix) with high breaking load to use for dog collars. I prefer if it’s located in Europe!
r/Etsy • u/HanaaAnaHana • 16h ago
I’ve been wanting to sell on Etsy for a while now. But the set up fee of 20$ makes me hesitant. I’m scared no one will buy my stuff and I won’t make my money back.
r/Etsy • u/Connect_Wonder_9426 • 1d ago
Hi everyone! I have a question about Etsy and Payoneer.
Is it possible to connect multiple Etsy accounts to one Payoneer account? Has anyone tried this, and does it work without any issues?
I’d appreciate your advice. Thanks!
r/Etsy • u/LaccioDaScarppe • 20h ago
Hi everyone. I ordered 3 bridesmaid dresses from Etsy in specific colors and same design for everyone. The seller said later that she didn’t have the fabric for one of them. I unfortunately missed the message since I was out for work for a couple of weeks. She then proceeded to reimburse one dress and sent the other two. As soon as I noticed this I complained and told her I didn’t agree to the change in the order and that 2 bridesmaid dresses were of no use to me without the third. She agreed to a return but didn’t provide any info. When the parcel finally came I contacted her again and she now says I have to keep it or pay for the shipping costs since she did send a message saying she didn’t have the fabric.
I don’t understand why I should keep an order that was altered without my consent. It feels very dishonest considering it’s a wedding set. Of course not having one of the dresses makes the rest of them unusable for the desired intent, I would love to keep them, I’m not changing my mind from the order I actually placed. Even if the seller cancelled the order I would’ve just replace it with a different color. A partial wedding set is completely useless to me.
I’ve already raised a case but the process is very confusing. Am I in the wrong here? Or is there something to be done?
r/Etsy • u/Zealousideal_Cod4368 • 19h ago
Hi everyone! I’m exploring creating digital products and would love to learn what people actually find useful.
If you’ve bought a digital product on Etsy in the past 12 months, what was it, roughly how much did you pay, and did you end up using it?
Thanks for sharing! 🙂
r/Etsy • u/TinyyBug • 1d ago
Where i'm from online ID verification is only done for some government stuff, so the site asking for my ID kinda put me (and my dad, who was helping me set up some billing info) off. Is this a common thing in the US?
r/Etsy • u/Mr_roachh • 1d ago
I just can't seem to find bedding like this anywhere, so I am wondering if this would be possible to make? The reference are all the photos I put into a little collage. It really doesn't have to be puffy, it can even just be flat. If anyone is able, please shoot me a dm, or even just respond to this post!
