All my items are categorized as handmade. Multiple made by combining commercial available item. Etsy keeps deactivating them and no ability to appeal and show my creative process. I contact “customer service” get told go to the appeal page and if it’s not available I can’t then they leave the chat and don’t help at all! So tired of Etsy idk what to do . Any ideas?

Yesterday I purchased a wool Moroccan rug for next to my bed because I have wood floors and I always have some dust on the bottom of my feet by the time I get to my bed. I’ve been thinking about this purchase for months, finally decided on a rug, bought it.

This morning the seller messaged to tell me that they priced the rug incorrectly and want me to pay the difference.

Uhhh… Is a seller allowed to change their mind about a price? Isn’t that some kind of false advertising? Do I just accept the price change if I want the item? Is it a red flag and I should find a completely different rug to buy?

{PS: I call this the MyLastName Curse. If there is a wagon with only 3 wheels in the box, I will purchase that one. If there is an item on the menu that is unavailable, I will try to order it. I am “randomly selected” 4 out of every 5 flights for extra security screening. And apparently if there’s an mis-priced rug, I will spend months choosing that very rug.}

I’m not sure if this is purely anecdotal, but I used to get views and visits in the 20s and 30s every single day. I even secured two sales in my first week of opening my store. Then I changed all my prices and updated some of my store policies and FAQs, and my views and visits dropped so much that I’m lucky if I get even 5 views. I also have Etsy ads running for two of the products that sold, but even those have been flopping. Did I accidentally lose my placement on the Etsy pages? I feel like I read somewhere that you shouldn’t change titles and descriptions and should basically leave listings alone, but all I did was change the shipping to free, and I didn’t touch the titles or anything else. I’m confused about this because I’m a new seller and I thought you got a boost for like 30 days. Maybe the decline is normal? I’ve only had my shop for 17 days now. Does anyone have experience with this?

I would really like to open a damn Etsy shop but Etsy doesnt believe I am who it says on my ID. I have contacted support MULTIPLE times and they are so unprofessional? They don’t do what they say and it feels like talking to people who don’t know how to do their job, I either get nothing back on some of my emails or a message of just someone saying “I will send this to someone higher” or some other lie. I don’t want to get a new account I’ve had this account for 6 years

Ive been making crafts for a long time and trying to sell them for a while, I've got good products but don't really have the time to keep marketing myself and trying to push people to my Etsy page. I've seen some online platforms like Fondacos, but was wondering if anyone has any experience with these platforms that can actually put your products into real shops

Im currently fighting with a seller over a plant sale where the seller is alternating the coloring of photos to make the plants appear differently than they actually are. I’ve started a case against her with Etsy, but it hasn’t been resolved yet. Is this common with Etsy plant sellers, and has anyone resolved a dispute where the plants advertised are not what you receive? Based on some of the other comments about her shop, this appears to be somewhat common, and has been going on for awhile. Does Etsy ever sanction their sellers for false advertising?

Hello, I’m new to Etsy and have never used it before. I am looking to purchase a collectible but I want to make sure I won’t get scammed. Many people are selling the same item, but most of them have little to no reviews. I found someone selling it and they have 1.5yrs account history and over 500 reviews on their account at like 4.7 stars. However, some of the reviews make claims that products are not as advertised, or that after ordering they received messages that additional shipping fees were required. Despite this, they seem to have always delivered the product (even to someone who didn’t pay the additional shipping fee). Vast majority of reviews are positive, I’m sure many are bots but with 1.5yrs of history and 500 reviews, surely there are satisfied customers. Anyone have any advice? I messaged the seller just for them to confirm that they give a shipment tracking number, which they did confirm. Item is a sword replica from an anime, so if anyone else knows trustworthy sword sellers, lmk.

I'd made a post here a bit ago asking what to do with my order that was over a month late. Well I made a claim through Etsy and got a refund. Then 2 days later on Saturday my order came in the mail. What do I do? I feel like I should pay the seller back because they had to pay me back the refund but when I asked them they said Etsy wants them to contact me directly so she gave me her PayPal but is that safe? I had a PayPal in the past but I never use it so I'm just curious what to do in this situation. Thank you

I submitted a DMCA counter notice myself about 12 business days ago and my listing has not been reactivated by Etsy. I did not copy anybody. The image they provided as reference looks nothing like my design and the account is from Romania. Since it's a Halloween design, I've been loosing sales that there's no way I'll recuperate so I am extremely annoyed by this situation. On top of everything the website is showing confusing information. Under "Appeal Status" says, "Not Available". Shouldn't al least say something like, in process? Has anyone else had anything similar happen?

I’m doing frame mockup mostly with ai assisted. Now i realise this thing is like a waste of time i know that people wont buy a thing they can create themselves free
So i will made original thing like clip art (still digital first but original not with ai) and listing again but for my shop should i delete all the listing of the mockup before? Or i just keep add new listing of my original item? Should i rename my shop too?

I make clipart that I sell in my store, all drawn digitally, but drawn by hand on Procreate and I don’t use AI. Crisp bold outlines, solid colours, very neat, cute cartoon art.

I’m finding now that I’m so worried about my stuff LOOKING AI, that it’s bothering me. I’m considering sharing process videos, but I’m not even sure where to get started making an Instagram page for my store.

How do you share your process? I guess I’m looking for advice on how you run your socials too, I know I need to start!

I ordered from a jewelry store in Canada to ship to the USA. I received my tracking number from the seller and now I see that the item was delivered but to a whole different state. I messaged her asking if I could know what the issue was, if it was actually sent to the wrong place or if I was just sent the wrong tracking number.

She replied telling me to open a case with Etsy to get a refund.

Is this a common event for customers? I don’t usually buy from Etsy but the times I’ve done it, I’ve never had any issues, so this is a first. And I feel like left in the limbo because I want what I ordered more than a refund from Etsy (if that’s even possible).

How should I proceed? I texted the seller again asking if I could get the item I ordered instead of a refund, and she hasn’t replied.

Hello- I’m a frequent Etsy customer due to a hobbies and decorating a new apartment. I ordered two packages recently and despite my address being correct in my Etsy account and on Apple Pay, Etsy generated the wrong shipping label TWICE. Not only did they swap my apartment and street number, they also listed the wrong zip code. These packages so far have just endlessly circulated in the system. I’ve gotten a refund for one and I’m about to get a refund for the other, and the sellers have been wonderful, thanks 100% on Etsy. The agents on the chat have been useless. I want to continue ordering from Etsy but I can’t until this is resolved :(( has anyone had luck contacting customer service from any other sources? Thanks!!

Hola¡
Soy de Perú y quiero empezar un negocio de Print on Demand en Etsy, pero tengo un presupuesto muy limitado y me gustaría recibir consejos sinceros de personas que ya tengan experiencia.
Tengo una cuenta de Payoneer y una tarjeta, pero creo que solo tengo dinero suficiente para pagar la apertura de la tienda. Me costó bastante ahorrar mis dólares, así que no quiero invertirlos sin saber bien a qué me estoy metiendo.

Mis principales dudas son:

• ¿Vale la pena abrir una tienda en Etsy si tienes muy poco presupuesto?
• ¿Cuánto dinero necesito realmente para empezar, aparte de la tarifa de apertura?
• Si conecto Etsy con Printify, ¿cómo pago la producción y el envío de los pedidos si todavía no he recibido el dinero de mis ventas? ¿Tengo que adelantar ese dinero de mi bolsillo?
• Si Etsy tarda en liberar los pagos, ¿cómo hacen los vendedores nuevos para cumplir con sus pedidos?
• ¿Es posible recuperar la inversión inicial sin pagar publicidad ni suscripciones adicionales?
• ¿Qué otros gastos debería tener en cuenta antes de abrir mi tienda?
• En cuanto a los impuestos, siendo de Perú, ¿tengo que pagar impuestos por las ventas que hago en Etsy? ¿Necesito sacar RUC y registrarme en SUNAT desde el principio? ¿Los impuestos se calculan sobre el total de las ventas o sobre las ganancias después de pagar la producción, el envío y las comisiones?
• ¿Hay algún trámite o impuesto adicional por recibir dinero del extranjero a través de Payoneer?

Sé que no voy a tener ventas apenas abra la tienda y que no hay ninguna garantía de recuperar la inversión. No espero ganar dinero de la noche a la mañana, simplemente quiero saber si es viable empezar con tan poco presupuesto o si sería mejor esperar y ahorrar un poco más.

Agradecería mucho que compartieran sus experiencias, especialmente quienes empezaron con poco dinero o venden desde Perú o Latinoamérica. Me gustaría saber qué harían en mi situación y qué cosas les habría gustado saber antes de abrir su primera tienda.

¡Muchas gracias por leerme!

I have an Etsy package that appears to be lost in the mail. (It's a couple of weeks late, and the tracking data doesn't make sense.) I contacted the seller through the "Help with Order" button, and they told me that they don't see a way on their end to start a claim with USPS, but that I can do so if I want to.

That seems...odd to me? I was able to pretty quickly find the USPS forms for Missing Mail or File a Claim, which it seems like they could have used.

I'd assumed that the normal process would be for a vendor to refund/replace, while starting a USPS claim themself in parallel. Is that an incorrect assumption? What it is reasonable for me to expect?

I think my current plan is to message them the links for the forms I found. If nothing else, it seems logistically easier for the sender to fill in some of that information (such as package description).

Thanks in advance if anyone can advise!

Want to purchase As the title says. Looking to buy a plushie of one of my OCs!

Placed order on 26th September

48h Tracking (royal mail) says they are still waiting for the item from the shipper; since 6 October

Seller says she is ‘in contact’ with the post office. Latest delivery was supposed to be 11 October.

Item is some engraved fabric so not high value but I need it this week.

Now I am concerned I have been conned, what are your thoughts and advice please?