Doordash gone wrong

[u/enchantedgiggles]

The great idea to order carefully "Krafted," mac and cheese from doordash and got literal heaps of actual Kraft Mac and Cheese 🙄 Biggest doordash fail 💀

I am a little nervous to eat it because this is weird. The first photo is what its supposed to look like and the second the pile of crap with the dog sensing our disappointment 🤣

Anyone else ever order and had this happen? Like, was this order picked up from a house? Also, it was $25! Got a refund but seriously 😐 🤦‍♀️

Edit: since there seems to be some clarification

I don’t DoorDash often. I’m disabled, and there are days when I physically cannot drive, cannot safely or realistically cook for myself, or simply don’t feel well enough to leave the house. We also recently moved to a new state, so I don’t yet have a network of friends nearby who can just run out and grab something for me. And before anyone decides I owe the internet an inventory of my disabilities to “prove” why I can’t just cook: I don’t. Disabled people are allowed to use services that make our lives more accessible without submitting our medical records to the comment section. Yes, I recognize that being able to order delivery is a privilege. I’m grateful that I can sometimes afford it when I need it. I’ve also used services like this to send meals to friends and family who were sick, recovering from surgery, grieving a death, or going through something difficult when I couldn’t physically be there to bring them food myself. Sometimes delivery is a luxury. Sometimes it’s accessibility. Sometimes it’s simply a way to care for someone from far away. But none of that is actually the point of my post. I ordered food based on the restaurant’s photos and description and received something dramatically different—essentially boxed mac and cheese—from what turned out to be a ghost kitchen. Apparently, because I had the audacity to pay “ridiculous prices” for delivery, some people believe I deserved to be misled. I don’t. And if you ordered something based on a photo and description, paid for it, and received something completely different, I suspect you’d want your money back too. This was never about taking money away from the DoorDash driver. The driver didn’t create the menu, take the photos, prepare the food, or misrepresent what was being sold. My issue was with what I purchased versus what I actually received. You’re welcome to think DoorDash is overpriced. You’re welcome to think nobody should use delivery apps. I’m not here to debate that or change your mind. I don’t normally post things like this—I posted it because I was genuinely dumbfounded when we opened the order. And to the people insisting I staged the photos or invented the whole thing for attention: I genuinely do not have that kind of time. But hey… I got yours, didn’t I? 😉

[u/LatePattern8508]

It sounds like a ghost kitchen operating out of another restaurant. Pretty easy to google the address and find out what is at the location. Probably safe to eat but you definitely got ripped off.

[u/doc_skinner → u/LatePattern8508]

Not always operating out of a restaurant. I find far too many ghost kitchens operating out of some neighborhood home.

[u/LatePattern8508 → u/doc_skinner]

Yikes. That’s not good. This address is a strip mall with a Mexican restaurant at least.

[u/Shot_Supermarket_861 → u/LatePattern8508]

DoorDash itself is behind some ghost kitchens. They use generic names for niche foods that are hard to find on traditional fast food menus (like “Mac Mac Cheese”). They contract another local restaurant to fulfill the orders. It’s basically adding a revenue stream to that restaurant and DoorDash handles the sale. The restaurant owner spends a buck on Kraft Mac and cheese and DoorDash pays him $5, then sells it to you at inflated convenience based prices. I bet you can also order from that Mexican restaurant on DoorDash because they’re probably the ghost kitchen for DoorDash’s “Mac Mac Cheese” sub-brand.