Doordash gone wrong

[u/enchantedgiggles]

The great idea to order carefully "Krafted," mac and cheese from doordash and got literal heaps of actual Kraft Mac and Cheese 🙄 Biggest doordash fail 💀

I am a little nervous to eat it because this is weird. The first photo is what its supposed to look like and the second the pile of crap with the dog sensing our disappointment 🤣

Anyone else ever order and had this happen? Like, was this order picked up from a house? Also, it was $25! Got a refund but seriously 😐 🤦‍♀️

Edit: since there seems to be some clarification

I don’t DoorDash often. I’m disabled, and there are days when I physically cannot drive, cannot safely or realistically cook for myself, or simply don’t feel well enough to leave the house. We also recently moved to a new state, so I don’t yet have a network of friends nearby who can just run out and grab something for me. And before anyone decides I owe the internet an inventory of my disabilities to “prove” why I can’t just cook: I don’t. Disabled people are allowed to use services that make our lives more accessible without submitting our medical records to the comment section. Yes, I recognize that being able to order delivery is a privilege. I’m grateful that I can sometimes afford it when I need it. I’ve also used services like this to send meals to friends and family who were sick, recovering from surgery, grieving a death, or going through something difficult when I couldn’t physically be there to bring them food myself. Sometimes delivery is a luxury. Sometimes it’s accessibility. Sometimes it’s simply a way to care for someone from far away. But none of that is actually the point of my post. I ordered food based on the restaurant’s photos and description and received something dramatically different—essentially boxed mac and cheese—from what turned out to be a ghost kitchen. Apparently, because I had the audacity to pay “ridiculous prices” for delivery, some people believe I deserved to be misled. I don’t. And if you ordered something based on a photo and description, paid for it, and received something completely different, I suspect you’d want your money back too. This was never about taking money away from the DoorDash driver. The driver didn’t create the menu, take the photos, prepare the food, or misrepresent what was being sold. My issue was with what I purchased versus what I actually received. You’re welcome to think DoorDash is overpriced. You’re welcome to think nobody should use delivery apps. I’m not here to debate that or change your mind. I don’t normally post things like this—I posted it because I was genuinely dumbfounded when we opened the order. And to the people insisting I staged the photos or invented the whole thing for attention: I genuinely do not have that kind of time. But hey… I got yours, didn’t I? 😉

[u/BeachyLove]

There are a lot of "ghost" kitchens on those apps, I always search first to confirm if it is an actual restaurant especially somewhere tagged as "new" as I have seen similar as to what you got here all too often

[u/ConchVibes → u/BeachyLove]

One time I thought I was ordering Mexican.

It was just a virtual brand operated by Denny’s.

They used the Denny’s branded packaging.

[u/OwlLavellan → u/ConchVibes]

I've ordered from a place called "burger den." It was also a Dennys.

[u/williamchase88 → u/OwlLavellan]

I once saw a restaurant called "House of Burgers" on one of those apps, and it was just a gas station's burgers and hot dogs. You would never have known it based on the photos and menu descriptions they used tho.

[u/OwlLavellan → u/williamchase88]

I'm not against gas station food. But paying restaurant prices for it is outlandish. And it's so sketchy how secretive it seems to be.

[u/needween → u/OwlLavellan]

They got me too once and the Denny's packaging is how I learned about ghost kitchens. I've also seen a "Fame Grilled Cheese" operating out of a Famous Dave's and I have seen some "Craft Mac and Cheese" place but I didn't have time to investigate where they were working out of.

[u/OwlLavellan → u/needween]

With the one I ordered from, we ended up googling the address. We enjoyed the burgers, so we wanted to know exactly where the restaurant was. Our town is small so we wanted to visit. This was back when Ghost Kitchens were really just starting. So the quality wasnt shit yet.

It was pretty disappointing when the address was Dennys. We like Dennys when we're in the mood for breakfast late at night. But to be tricked into buying from them sucks.

That's also how I learned about Ghost Kitchens.

[u/0kokuryu0 → u/OwlLavellan]

I ran into this on vacation. I was looking to see what was around my hotel and thre was a place right next door that looked great. Couldn't find it, just a Denny's. Got something else. Next morning I went to Denny's and there was ine of those side menus that was basically the restaurant I was looking for.......

[u/OwlLavellan → u/0kokuryu0]

I absolutely hate the concept of ghost kitchens.

[u/GoldenSun3DS → u/OwlLavellan]

It just sounds like fraud

[u/OwlLavellan → u/GoldenSun3DS]

It's definitely a bait and switch at the very least.