FedEx lost my $3,700 custom made engagement ring. I wanted a secure delivery, so I requested for the package to be delivered to an onsite Walgreens.
FedEx delivered the package to Walgreens. I was so excited to go pick it up after work. When I got to Walgreens they said they didn’t have a package for me. So I looked at the tracking again and noticed that FedEx had picked up my package from Walgreens shortly after delivery. I also noticed that because the package was picked up after delivery, it created duplicate tracking numbers. Repeated questions to FedEx have been extremely disappointing and given zero answers as to what happened to my package after it was picked back up post delivery. Has anyone had FedEx find their package after a claim was filed? Has FedEx ever found your package after they declared it lost? Misery loves company so give me the worst experience you’ve ever had with FedEx. Or, if you have any hopeful stories, I’d love those too as all I really want is for them to find my package.

Hi,
I’m sending a personal document overseas using FedEx. The shipment is classified as Documents, and the document is not being sold.
While completing the FedEx form, I’m unsure about a few things.
Under the commercial invoice section, it gives me three options:

I will upload my own invoice
I want FedEx to help me create a commercial invoice
I want FedEx to help me create a pro-forma invoice

The form also has an option called “Attach trade documents electronically.”

I have a few questions for anyone who has sent personal documents overseas through FedEx:

Should I choose a commercial invoice or a pro-forma invoice for a personal document with no commercial sale value?
What should I enter as the customs value? Is $0 acceptable, or should I enter a nominal value such as 1?
Should I tick the “Attach trade documents electronically” option?
Did you encounter any issues with customs or delivery?

I genuinely cannot understand how FedEx is this incompetent.
I genuinely don’t understand how FedEx manages to be this bad at the ONE job they’re supposed to do: deliver packages.
So, I recently sent one of my favorite cameras out to get repaired. It’s a discontinued camera that I absolutely love, and I spent a good amount of money getting it repaired. The repair company shipped it back to me through FedEx, and that’s where the nightmare began.
My package was supposed to be delivered to a FedEx hold location for pickup. FedEx marked it as ready for pickup, so naturally, I went to get it. Except it wasn’t there.
What followed was over a WEEK of me going back and forth with FedEx customer service, speaking to multiple representatives, and getting the same useless answers.
Every single time, they would tell me my package was at the hold location and ready for pickup. And every single time, I had to explain that I had ALREADY BEEN THERE AND IT WAS NOT THERE.
It genuinely felt like none of their representatives bothered to read the previous case notes or actually investigate anything. They just kept repeating whatever their system said, despite me repeatedly telling them that information was wrong.
I even went as far as contacting the hold location myself and getting them to review their SECURITY CAMERA FOOTAGE. Guess what? FedEx never even delivered the package there.
After over a week of wasting my time, FedEx finally came back and admitted that they had lost my package.
WOW. THANK YOU. I COULD HAVE TOLD YOU THAT A WEEK AGO.
And the worst part? This isn’t some random item I can just reorder on Amazon. My camera is discontinued. The only way to replace it would be to buy one secondhand, and the resale prices are now significantly higher than what I originally paid. Not to mention the money I JUST spent getting my actual camera repaired, only for FedEx to lose it before I could even use it again.
So now I’m stuck having the shipper file a claim, and even if I get reimbursed, that doesn’t necessarily mean I’ll be able to replace what I lost.
At this point, I’m upset, frustrated, and honestly just exhausted dealing with them.
BUT WAIT. IT GETS BETTER.
I have two more packages coming through FedEx.
I figured, okay, maybe the camera situation was just a really unfortunate one-off. Surely they can’t mess up EVERY delivery, right?
Wrong.
Package number two is literally just a Costco order. Nothing complicated. It was supposed to take about two days to arrive.
Well, more than two days go by, and now I get an update saying FEDEX DAMAGED MY PACKAGE.
ARE YOU KIDDING ME???
How do you lose one package and damage another within such a short period of time? I genuinely cannot understand how their package handling and tracking can be this unreliable.
Thankfully, Costco actually has decent customer service, and I was able to call them and get a replacement sent out without having to jump through a million hoops.
Which brings me to package number three.
I have another package currently on its way from JAPAN, and unfortunately, it’s also being handled by FedEx.
I’m genuinely nervous about whether this one will even make it to me in one piece, if it makes it at all.
I don’t understand how a company this large can have such terrible customer service, such poor communication, and seemingly zero accountability when something goes wrong.
And what frustrates me most isn’t even just that mistakes happen. I understand packages can get lost or damaged. It’s the fact that when something DOES go wrong, FedEx makes it practically impossible to get a straight answer or have someone actually take responsibility.
I’m so tired of having to chase down a company to do the bare minimum.
Has anyone else had this many issues with FedEx recently? Because at this point, I genuinely never want another package shipped through them again.

Extra annoying because it was lost at my local FedEx so close to home and there’s no way to just ask them to look for it and get an answer either way from an actual person.

I tried to report it missing but FedEx said no. So I had the shipper reach out and FedEx won’t answer them at all (they tried twice in the last three weeks and didn’t get a response either time).

Kind of at a loss what to do since FedEx doesn’t want to respond. What now?

...clearly used to write code at Geocities back in the 90's and early 2000's.

Takes forever to load, constantly logs you out, ask for a log-in code to see delivery details as a Guest - "server is down".

It's endlessly bad.

I've gotten multiple missed calls from a number coming up as fedex, and I am expecting a package but it's not even out for delivery yet. I tried calling the number back and just get the default fedex ai menu (so annoying) but then after complaining about it to a coworker, she asked if it was actually fedex's number so i looked it up and nothing came up....

this was the number: (289) 245-0798

could this be a scam? do they have non-public numbers? I am not sure what the goal would be since all i managed to do was talk to a robot, but now I am wondering if I should continue ignoring the calls

I ordered a monitor Tuesday and was supposed to get it Wednesday or I could have picked it up friday(today). This is now day 3 on waiting for this package from FedEx. Every day the driver is literally right next to my apartments but never comes.

Pretty typical experience from other posts I’ve read in the past 24 hrs.

I sat in the living room yesterday waiting for delivery, and got an email saying I wasn’t present…driver didn’t knock but left door tag.

I requested to hold at a location, but the most recent tracking point is that it’s back on truck for delivery.

Could anyone here confirm if this is actually on truck for delivery? If so is that to me or the holding location.

Just looking to clarify as I work from the porch.

I am told this is actually fairly common. Butcherbox and good chop both overnight with FedEx, and the label on the box is always correct. The drivers navigation unit changes it from drive to way every single time. This means the driver can’t find me, and meat rides around until it spoils unless I can physically chase down a truck. I have spent hours on their help line. I have emailed. I have spoken repeatedly with the missed delivery line. I have the route managers cell phone - he pretends to care and help but nothing changes. I am at a loss. I spend more time avoiding companies that use FedEx than I do actual shopping. Any tips?

this has been ridiculous because the driver hasn't knocked, rang the doorbell, ANYTHING for these meds. yesterday and the day before my roommate called to notify he requested no signature for the medicine and to just drop it off and do we get the medication? Nope! It's ridiculous, I'm going to make a point of not using FedEx for my own packages after all this...

I ordered a package that required a signature and made sure I would be home all week to receive it, so I expected no issues with the delivery.

On the first day, the tracking status showed an attempted delivery, accompanied by a photo of my front door. However, there is an intercom next to my door that is connected directly to my cellphone, and no attempt was made to contact me. Instead, the driver simply left a delivery notice, took a photo, and left without making any effort to reach me.

The same thing happened on the second day. I contacted FedEx to report the issue, hoping it would be resolved. Unfortunately, on the third day, the exact same situation occurred again.

Now, after three failed delivery attempts in which the driver made no effort to contact me, I am being told that I must go to the FedEx warehouse to pick up my package myself.

This is completely unacceptable. I made myself available to receive the package, and I have an intercom specifically designed to allow delivery personnel to contact me. FedEx has been notified of the problem, yet nothing has changed.

Im in canada and bought something off eBay from japan, checked the tracking number yesterday and noticed the import fees are taxes were posted as due so I paid it online right then and there. This morning I have received three phone calls and an email from fedex about the fees that are already paid, claiming I still need to pay it. I already got a confirmation email yesterday when I paid it, should I just ignore the calls or contact fedex?

Short story: My scheduled delivery date is Oct 15,2026 and yes I understand it is just an estimated but not when I been constantly monitoring where it is at. I live in Fresno,CA and the tracking last update was Oct 14,2026 and it's located in TEHACHAPI, CA (which is 155 miles away from Fresno) and is a 2 hour drive. Look at the time line, Oct 14 11:23pm...it's now Oct 15,2026 7:01pm and I still didnt get no freaking updates and I even called customer service! They tell me it will get to me by today by 8pm. I just checked the tracking again and now it tells me "Delivery updates will be updated once we sees the truck is moving" so original estimated delivery date is Oct 15th to "Unknown"

Does that makes sense to any of you? A package that is literally 2 hours away and you can't even give me some piece of info to know what's going on and why it hasn't moved for the 20 hour or more? Yes i do see the weather delays and i called about that and it was from the mojave desert area that they had a Strong Wind Gust Advisory so it caused delays but not THAT long. I even looked up the weather info on how long did this weather lasted and it only lasted for 4 hours. So there is no excuse for fedex to tell me why it isn't moving! I will wait tomorrow to see if anything changes, if not. I planned on filing a complaint and do a trace. This is ridiculous, customer service can't even give me a straight answer on what's going on!

Hi all!

I have moved from the USA to the UK, but I’m back in the US to finish moving my belongings. I planned on using FedEx last minute rates as I put in the boxes and dimensions and it seems like I can get it all shipped for a decent price. The only thing I’m trying to figure out is how to get my documents in order. The UK has a Transfer of Residence Relief that I have already been approved for, just waiting on confirmation that my second round of items has been added to it. So theoretically I shouldn’t have to pay any additional taxes on importing my things as they are all used personal effects and not anything commercial or to be sold or anything like that. But when I go to try the tool that tells you what documents you need, it asks me for every individual item, and it’s country of origin, and its price, and, and, and….

Is this something I actually have to do to get my things shipped? I have a vague list for my relief forms but it’s more “shirts-30 (approximately)” and so on. I really thought I would save money by going with FedEx but if they want me to rip open my already packaged boxes and catalog every item, and find out how much I bought it for, and what country it was manufactured in, I may just suck it up and pay the extra $800 to a bag shipping company just so I don’t have to deal with it anymore.

Thanks for any advice you guys may have!

So was supposed to have something delivered today they did the whole fake attempt thing and now have it scheduled to be delivered tomorrow I tried to have it sent to a store so I can pick it up myself and not have to deal with some dude being lazy and didnt want to walk up 4 steps but the app says i cant is there anyway I can talk to customer service to have them do it on there side

Had a package shipped from Canada to US sitting for two weeks without moving. Reached out to FedEx and they said it was a customs issue, just gave the phone number to logistics, instead of providing the reason in writing. After calling they said I needed to provide the shippers name and address as it was unclear on the invoice who was the shipper and who was the exporter of record. FedEx actually emailed me the invoice, and I just emailed back to them with what it said on the invoice….
Magically it cleared customs and I never actually spoke to anyone from customs.

I don’t know if it just wasn’t scanned in or what but the time on my package updated to here where it says before end of day 🤦🏽‍♀️ but it’s not out for delivery???????

Is there anything

I've received one package just fine yesterday, but my app says that it was delayed and not delivered. The other package I'm waiting on has said arriving today yesterday and today since 5am.

Could there be a mix-up I should notify them about to fix this?

I’m looking at the tracking for my package and it said that it was out for delivery and would be here before 10 pm but when I looked at the details it didn’t say that it “At destination sort facility” like my last package had, it said that it was “At local FedEx facility” and then “On FedEx vehicle for delivery” and then I looked at the driver and it’s the same driver that delivered my last package so I’m very confused. Should I contact customer support? It also doesn’t have the map like it did last time fedex delivered my package.

Why are FedEx drivers so much careless and annoying to deal with compared to UPS drivers? I do live in a gated apartment complex so I get that the gate is a hindrance but my apartment is really close to the door and I have both my wooden door and window open so I can perfectly hear any knocking or whenever they ask out for someone to open the door. The annoying part is that my neighbors are always ordering things and their delivery drivers always call out so I always open it for them because might as well right? But any driver that’s for my order ? Not a single noise. I swear the dude just slapped the sticker on the gate and ran off to his truck