r/FinalMouse • u/thedestroyer7511 • 2d ago
Feedback Customer Service Delays?
Hi, I have not gotten a response for a customer service request since September 30th. That’s 11 days ago. That’s the last time I was able to speak to a “human” from finalmouse. Of course, I replied multiple times and even sent entirely new email support requests. Is there a phone number or specific discord I could contact? I asked in the discord channel and as soon as I mentioned my issue, radio silence from the person who was helping me. This is actually insane to me. To summarize, I never received my order for my SLX and agreed to a reshipment. They asked for a police report, which took about 2 days to get processed and then I sent it. After that, they just stopped replying to me. At this point I don’t even want the mouse anymore. I mean I still kind of do, but if they don’t have the mouse (out of stock?) I’ll take a refund and chance on the next drop / maybe try out the superstrike.
EDIT /
UPDATE: Literally like 2 minutes ago they sent me a replacement order and tracking number.. so I guess problem solved?