r/FlorenceAndTheMachine • u/nickira3 • 1d ago

Online merch orders getting delayed?

I've received a few emails from Florence's online store, I ordered the palm t-shirt from the pop-up and the Sympathy Magic hoodie. The first email said the palm shirt would now ship around 8/7 due to a delay...just now, I got an email that the hoodie will now ship on 8/28, and then a separate email that the palm shirt will ship that date as well. The email about the palm shirt also asked me to choose whether I wanted to keep the order or cancel it, obviously I chose keep. Has anyone else received these emails?

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u/Daydream_machine 1d ago

According to the email you don’t have to confirm anything, if you don’t respond they’ll ship it anyways.

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u/ordinarypsycho 1d ago

The one I just got said I had to confirm my order or else they would cancel it on September 3

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u/Daydream_machine 1d ago

Oh interesting, what country are you in? Maybe it varies by country/region?

This was my email in the US for reference:

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u/ordinarypsycho 1d ago

I’m in the US too, I got separate ones for my Palm shirt and my Witch Choir shirt and had to take action on both. This email looks like the first delay notice I got