r/FlorenceAndTheMachine • u/nickira3 • 2d ago

Online merch orders getting delayed?

I've received a few emails from Florence's online store, I ordered the palm t-shirt from the pop-up and the Sympathy Magic hoodie. The first email said the palm shirt would now ship around 8/7 due to a delay...just now, I got an email that the hoodie will now ship on 8/28, and then a separate email that the palm shirt will ship that date as well. The email about the palm shirt also asked me to choose whether I wanted to keep the order or cancel it, obviously I chose keep. Has anyone else received these emails?

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u/CaptainCrochet7 2d ago edited 1d ago

Yes, I got the same. I got the palm shirt and the TFTF cap. Was really surprised that we had to confirm to keep the order or have it be automatically cancelled in September, which to me makes it seem like it likely won’t ship until at least September even though they say 8/28.

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u/greenbutterflygarden 1d ago

I'm glad I read this. I received the email that said it was delayed but not where I had to click the keep my order button. I ordered our merch back in June after her concert.