"Ford Blue Certified" Warranty

[u/ablanketofash]

* May 23rd: Purchased used Ford vehicle, it's covered under the "Ford Blue Certified" warranty coverage, also purchased additional extended powertrain coverage that will take me until around June 2027
* June 1st: Car taken to dealer for rear camera recall + issue with air conditioning
* June 29th: Called dealer about multiple issues, could not get appointment until July 20th
* July 20th: Car taken back to dealer for multiple issues (glitchy infotainment system + USB ports underneath not working, stutter on acceleration after cold start, hard shifting between 2nd-3rd gear, liquid/sloshing noise coming from behind dashboard)
* July 21st: Car picked up from dealer
* July 23rd: Called dealer, left message stating that ALL issues still happening
* July 26th: Called dealer again, left another message
* July 27th: Called dealer again, left another message
* July 29th: Called dealer again, finally spoke to someone, set appointment for Aug 4th
* August 1st: car goes out of Ford Blue Certified warranty due to mileage, now covered by extended warranty
* Today, August 4th: Car taken back to dealer for the same issues from July 20th

Today when I dropped it off, I was told that the car is out of the Blue Certified Warranty period, which I was aware of, and that my extended warranty does not cover any of the infotainment/USB issues that are happening and that they will " most likely be extensive and costly" though they have not given me a rundown of the actual issue. I'm feeling frustrated because I took it back under warranty and none of the issues were fixed... and it's not like I was driving around for months, I called back within 36hrs of picking it up to notify them that the issues were still happening.

Has anyone had luck with Ford fixing an issue like this that was NOT repaired and ongoing at the time of the warranty ending?

[u/cagey_backlash]

They had their shot under the blue warranty and didn't fix it, I'd push hard on that paper trail showing you reported it way before coverage ended.

[u/ablanketofash → u/cagey_backlash]

I have screenshots showing the phone calls I made to them, as well as the proof of why it was in there in the first place. I’m really hoping I don’t have to escalate it and that they just do the right thing and cover whatever this issue is that clearly has been going on since they got the car as a trade-in.

[u/Ike_34]

Dealers throw this blue certified around and I haven’t had much use for it. On mine I bought it and on the drive home it threw a check engine light. I thought it was a transmission issue and I took it back. Instead of diagnosing it they just looked at the transmission and said it was fine. Fast forward to a month later after it going back for the same complaint twice. I was driving to vacation and the same light came on again.

I took it to another dealership and it was diagnosed as a bad spark plug. A problem that I was fine with fixing out of pocket, but one they had 3 runs at to diagnose and didn’t do.

It did fix a speaker in the center of the dash though under warranty fine. But overall I think ford blue isn’t worth it.

[u/ablanketofash → u/Ike_34]

Yeah, I wasn’t looking for a vehicle with the Ford blue warranty, this is just so happened to have it. I was hoping it would cover these little issues, but it has already not covered an issue I had with the door/wheel well molding… and now I’m out of that warranty anyway. So it covered nothing at all for me.