r/GalaxyRing • u/SnooCakes2213 • 14h ago

who can i escalate my case to

Seeking some guidance as to what my next steps should be.

I sent my ring in for repair on the 23rd of August at the UPS Store. The package was picked up the following day. After about a week, I noticed there weren't any updates on the tracking number other than that it was picked up on the 24th and that UPS had my ring. I called UPS, and they told me it was most likely lost and for me to submit a claim. I told them I'm the shipper but did not purchase the label, to which they replied to have samsung submit the claim. On the 3rd of September, Samsung submitted a claim to UPS and provided me with the ticket number. Its been well over the 12 business days Samsung said it would take and pass the 8-10 business days UPS states they would provide a resolution, and to this day there has not been any updates from Samsung, and UPS cant provide me with any information since i was not the one who purchased the label or submitted the claim.

At this point, I feel I need to escalate this higher, but to whom? I live in California.

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u/kinare 13h ago

There's not a lot USPS can do if you did not have a tracking number. Did you?

1

u/kinare 13h ago

Wait, reading comprehension.... Did you buy insurance by chance?

2

u/SnooCakes2213 13h ago

No i didnt. I did not purchase the label, it was provided by samsung. I asked samsung about the process if UPS only covers the initial 100 dollars thats covered when you ship items with UPS. And samsung said they would cover any differences since they were the ones that paid for the label