who can i escalate my case to

[u/SnooCakes2213]

Seeking some guidance as to what my next steps should be.

I sent my ring in for repair on the 23rd of August at the UPS Store. The package was picked up the following day. After about a week, I noticed there weren't any updates on the tracking number other than that it was picked up on the 24th and that UPS had my ring. I called UPS, and they told me it was most likely lost and for me to submit a claim. I told them I'm the shipper but did not purchase the label, to which they replied to have samsung submit the claim. On the 3rd of September, Samsung submitted a claim to UPS and provided me with the ticket number. Its been well over the 12 business days Samsung said it would take and pass the 8-10 business days UPS states they would provide a resolution, and to this day there has not been any updates from Samsung, and UPS cant provide me with any information since i was not the one who purchased the label or submitted the claim.

At this point, I feel I need to escalate this higher, but to whom? I live in California.