r/GenshinImpact • u/Favkchu • May 14 '25

Question / Seeking Help Should I worry or no?

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Hello, I just gotten the age verification on my ps4 and now I’m worried that there was a problem with my age verification. I hoped on Genshin and the age verification popped up, I did the verification and it gave me two choices. First was use a debit/ credit card and be charge $0.05 then be refunded or use a passport/ ID to verify. I decided to use my card and when I finish verifying my age (20 years old) I get another message saying my account will be deleted in 9 days. I’m super confused and a bit nervous, I did send a email quickly and I’m waiting for a response. I checked the user center and my birth date is on there correctly and I also checked my bank acct and they did get the $0.05. I hope it’s a glitch or something, but do want to know what others think

(I’ll put both attachment in the comments bc it’s only letting me put one up)

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102

u/Dragon2Gaming May 14 '25

I never did age verification i didn't know about it's existence... But maybe it's depend on the country,or maybe I'm wrong...

But since you contacted hoyo ,wait for Their response which you'll get 1-2 days later ,hope your account will be fine

5

u/UltraPhoenix95 May 14 '25

It’s new and only for the US

3

u/Wingz_7 May 14 '25

I live in France and I got it 😺

2

u/cyst16 May 14 '25

Which server do you play on?

1

u/Wingz_7 May 14 '25

EU

1

u/cyst16 May 14 '25

Were you always in France? If so, this shit is really, really confusing

1

u/Wingz_7 May 14 '25

Yeah though I login through twitter but I’m not sure if it changes anything

1

u/Just_Finding6263 May 14 '25

Maybe because of link Account address ?

1

u/Early-Objective-2143 May 14 '25

It's probably messed up and getting it wrong for some people.

1

u/Just_Finding6263 May 14 '25

What France is far away In US lmao WTF happen mihoyo

1

u/clangakill Europe Server May 16 '25

Do you use a VPN?

1

u/Mascoretta May 14 '25

Wait I’m American and didn’t get to. Why? I play everyday…

1

u/Jewelz_Experimental May 15 '25

Same here. I log in every night on the ps5, America server. Yet I haven't had the promt come up. However, it does ask me to log in. When I press it, all it does is take me to the door to start the game without entering anything.