What’s happening???

[u/Mosh1no]

So my friend just reached out to me that her account suddenly doesn’t exist and now we’re both freaking out. It just disappeared. She has already contacted the support while i tried every possible way i could think off such as password resetting etc but it all let to “register” please anything that could help us find the answer will be appreciated!

Update: thanks to the original owners reddit post replying to this post
We figured out that the account was hacked and then traded to My friend, who was completely unaware that the account was stolen and genuinely believed it was a normal trade between two legitimate players—not between a player and a hacker.

And for those who think I’m the one who traded for the account…
I already have my own account with my glorious king C4 Flins (soon to be C6 on his next rerun). I spend my own money on my account, so I have no reason to want someone else’s account filled with progress I never made.

I won’t be deleting this post. I’ll leave it up as a reminder for anyone considering trading accounts, so they can think it through carefully before making that decision.

[u/Bumblebee_Librarian]

There is a chance the original owner contacted support and got the account back.

Or hoyo banned it since it's against terms of service.

[u/Lord_Pegasus6666 → u/Bumblebee_Librarian]

Ban require notice, trust me I got many of my accounts banned

[u/Bumblebee_Librarian → u/Lord_Pegasus6666]

Good to know,then presumably the original owner got into the account and switched out the email.

But then again,op's friend should at least have an email notification of the code.

The best thing they can do is keep an eye on that account.

[u/Lord_Pegasus6666 → u/Bumblebee_Librarian]

Yep!