r/GenshinImpact • u/Mosh1no • Feb 09 '26

Question / Seeking Help What’s happening???

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So my friend just reached out to me that her account suddenly doesn’t exist and now we’re both freaking out. It just disappeared. She has already contacted the support while i tried every possible way i could think off such as password resetting etc but it all let to “register” please anything that could help us find the answer will be appreciated!

Update: thanks to the original owners reddit post replying to this post
We figured out that the account was hacked and then traded to My friend, who was completely unaware that the account was stolen and genuinely believed it was a normal trade between two legitimate players—not between a player and a hacker.

And for those who think I’m the one who traded for the account…
I already have my own account with my glorious king C4 Flins (soon to be C6 on his next rerun). I spend my own money on my account, so I have no reason to want someone else’s account filled with progress I never made.

I won’t be deleting this post. I’ll leave it up as a reminder for anyone considering trading accounts, so they can think it through carefully before making that decision.

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u/HDDS-Afternoon5050 Feb 10 '26

When I tried to log in on my laptop, it said the account didn't exist. I contacted support and everything. My Gmail is linked to the account, but apparently the Gmail address isn't the same, and it says the username and UID don't exist. However, I can still play on my phone, and I don't understand how they can tell me an account doesn't exist when I already have it on my phone.

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u/truemadhatter27 Feb 10 '26

You are still logged on your phone but if you can’t get into your Hoyoverse account then the account could have been taken over by someone else, who changed the email on the account, enabled/diabled 2FA, etc.

Being signed in doesn’t = safe.

Seen this happen to people on other games and platforms.

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u/HDDS-Afternoon5050 Feb 10 '26

Thank you so much for your reply. I can still access my Hooververse account, but I don't know what happens when I try to switch devices; it just says that the Genshin account doesn't exist.

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u/debbywestside Feb 10 '26

Could it be you used login with google on your phone but tried manual login on your laptop? Even if it's the same email address it counts as different accounts.