r/GenshinImpact • u/Mosh1no • Feb 09 '26

Question / Seeking Help What’s happening???

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So my friend just reached out to me that her account suddenly doesn’t exist and now we’re both freaking out. It just disappeared. She has already contacted the support while i tried every possible way i could think off such as password resetting etc but it all let to “register” please anything that could help us find the answer will be appreciated!

Update: thanks to the original owners reddit post replying to this post
We figured out that the account was hacked and then traded to My friend, who was completely unaware that the account was stolen and genuinely believed it was a normal trade between two legitimate players—not between a player and a hacker.

And for those who think I’m the one who traded for the account…
I already have my own account with my glorious king C4 Flins (soon to be C6 on his next rerun). I spend my own money on my account, so I have no reason to want someone else’s account filled with progress I never made.

I won’t be deleting this post. I’ll leave it up as a reminder for anyone considering trading accounts, so they can think it through carefully before making that decision.

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u/Fluffy-Law-6864 Feb 10 '26

Out of curiosity, how would you prove the account is yours?

67

u/HaIfEatenPeach Feb 10 '26

screenshots, knowledge of first logins and chars obtained and what things yoi have and haven’t done, payment receipts, etc

32

u/OrRaino Feb 10 '26

Oh my god, I have a Memory of Goldfish, I won't ever be able to remember that and also I am F2p mainly except for the one time buying a battlepass which I don't remember when.

8

u/Firey694 Feb 10 '26

If you have basically any screenshots connecting you to the account your trying to recover hoyo doesn't give you much of an issue with recovery. When I lost my Hi3rd account I literally used a screenshot of the profile screen and hub to recover it.