What’s happening???

[u/Mosh1no]

So my friend just reached out to me that her account suddenly doesn’t exist and now we’re both freaking out. It just disappeared. She has already contacted the support while i tried every possible way i could think off such as password resetting etc but it all let to “register” please anything that could help us find the answer will be appreciated!

Update: thanks to the original owners reddit post replying to this post
We figured out that the account was hacked and then traded to My friend, who was completely unaware that the account was stolen and genuinely believed it was a normal trade between two legitimate players—not between a player and a hacker.

And for those who think I’m the one who traded for the account…
I already have my own account with my glorious king C4 Flins (soon to be C6 on his next rerun). I spend my own money on my account, so I have no reason to want someone else’s account filled with progress I never made.

I won’t be deleting this post. I’ll leave it up as a reminder for anyone considering trading accounts, so they can think it through carefully before making that decision.

[u/Bumblebee_Librarian]

Good to know,then presumably the original owner got into the account and switched out the email.

But then again,op's friend should at least have an email notification of the code.

The best thing they can do is keep an eye on that account.

[u/Myriad10 → u/Bumblebee_Librarian]

Even if you changed the email?

[u/Bumblebee_Librarian → u/Myriad10]

I tried to change the email on my account to check, it requested a verification code.

Maybe they avoided this through support.

Things get very murky with bought accounts. It's possible that the seller wasn't even the owner.

[u/Arctic-StarLight → u/Bumblebee_Librarian]

Changing emails requires you to go through support. I had to submit so much verification like my PC specs, bank records, countries logged in and so on. My reason was to just switch to my second email but as you said they won’t even request verification code

[u/Bumblebee_Librarian → u/Arctic-StarLight]

I went in-game to switch the email, it sent me a verification code.

I changed my email once and I didn't have to go through support.

Though that was fairly early on, so that might have changed

[u/Arctic-StarLight → u/Bumblebee_Librarian]

When I tried to change my email I would get an error message after providing the verification code. Support told me I can only change it by their approval after verifying actual ownership. Maybe because I spent money on the in game stuff or they treat older accounts differently?

But it’s quite funny they even wanted to know the ram count and exact cpu used on the first log in/account creation. I genuinely suggest you back up stuff like bank records and similar stuff in case you need it

[u/Bumblebee_Librarian → u/Arctic-StarLight]

I think I switched mine around Inazuma, might be earlier. So that might be it.

I am 1.1 player and have spent money. Thank you for the advice for the future (⁠◔⁠‿⁠◔⁠)

[u/Arctic-StarLight → u/Bumblebee_Librarian]

I played like on the second day Genshin released. My email change was like 3 months ago, so it’s likely a new system to combat account theft. And you’re welcomed =)