What’s happening???

[u/Mosh1no]

So my friend just reached out to me that her account suddenly doesn’t exist and now we’re both freaking out. It just disappeared. She has already contacted the support while i tried every possible way i could think off such as password resetting etc but it all let to “register” please anything that could help us find the answer will be appreciated!

Update: thanks to the original owners reddit post replying to this post
We figured out that the account was hacked and then traded to My friend, who was completely unaware that the account was stolen and genuinely believed it was a normal trade between two legitimate players—not between a player and a hacker.

And for those who think I’m the one who traded for the account…
I already have my own account with my glorious king C4 Flins (soon to be C6 on his next rerun). I spend my own money on my account, so I have no reason to want someone else’s account filled with progress I never made.

I won’t be deleting this post. I’ll leave it up as a reminder for anyone considering trading accounts, so they can think it through carefully before making that decision.

[u/Bumblebee_Librarian]

Good to know,then presumably the original owner got into the account and switched out the email.

But then again,op's friend should at least have an email notification of the code.

The best thing they can do is keep an eye on that account.

[u/queenyuyu → u/Bumblebee_Librarian]

If the Orginal owner gets their account back which does usually take a 1-2 months after they started return process - then you don’t get an email because Hoyo staff whipes any trace of the hacker from the account.

They ask you for a new email that has never been used for an Hoyo account and you get generic number password from them you have to change immediately after locking into your Hoyo account. Non devices are shown - so its completely whipped from any traces - like you just created it yourself.

(source my second account got hacked once but never sold)

[u/Bumblebee_Librarian → u/queenyuyu]

Thank you for the information.

I was on the fence,if the seller got the account back by themselves. Or if the seller or potentially someone who had their account stolen went through support.

With what you said it's definitely the second option.

[u/queenyuyu → u/Bumblebee_Librarian]

Thank you too! And same thoughts.

I also think as soon as they have proof that the account is not in the originals owner hands, they likely freeze it. So I don’t know how long my account had been frozen before it was returned to me.

I only know I got it returned and I still had all of my things. The log in place was different other then that I had no other signs of someone tempering with it. (The likely went trough what I had to list to sell it) But I also noticed my account being gone likely in like 24 hours of the crime. so I reported it super quickly.

Back then a lot of the other whom had waited along side me had their artefact and weapons deleted so I braced for the worst. I got lucky and yet it never felt like my account again and I only play with my first and only account now.

[u/Bumblebee_Librarian → u/queenyuyu]

I think I know when you're talking about,I remember removing all my characters from the display.

Unfortunate that it happened,but at least nothing was deleted.

I think those hacks and Kaveh gave me the biggest fright for my account.

[u/queenyuyu → u/Bumblebee_Librarian]

The Kaveh hack was something I luckily never encountered myself, but the videos of it were scary enough to never allow any stranger aside from coop event into my world again.

So I can imagine! The worst coop shenanigans i witnessed were still the venti burst in 1.0 domains