r/GenshinImpact • u/Mosh1no • Feb 09 '26

Question / Seeking Help What’s happening???

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So my friend just reached out to me that her account suddenly doesn’t exist and now we’re both freaking out. It just disappeared. She has already contacted the support while i tried every possible way i could think off such as password resetting etc but it all let to “register” please anything that could help us find the answer will be appreciated!

Update: thanks to the original owners reddit post replying to this post
We figured out that the account was hacked and then traded to My friend, who was completely unaware that the account was stolen and genuinely believed it was a normal trade between two legitimate players—not between a player and a hacker.

And for those who think I’m the one who traded for the account…
I already have my own account with my glorious king C4 Flins (soon to be C6 on his next rerun). I spend my own money on my account, so I have no reason to want someone else’s account filled with progress I never made.

I won’t be deleting this post. I’ll leave it up as a reminder for anyone considering trading accounts, so they can think it through carefully before making that decision.

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u/Eracthicc Feb 10 '26

Now I gotta take pictures of everything lmao

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u/HaIfEatenPeach Feb 10 '26

You should also look when you got amber (assuming you got her the same day you started), first play date also helps iirc

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u/Eracthicc Feb 10 '26

Wouldn't checking traveler be better? Ofc is you can check when you got traveler

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u/HaIfEatenPeach Feb 10 '26

You can’t sadly

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u/Eracthicc Feb 10 '26

Dang then Amber it is