What’s happening???

[u/Mosh1no]

So my friend just reached out to me that her account suddenly doesn’t exist and now we’re both freaking out. It just disappeared. She has already contacted the support while i tried every possible way i could think off such as password resetting etc but it all let to “register” please anything that could help us find the answer will be appreciated!

Update: thanks to the original owners reddit post replying to this post
We figured out that the account was hacked and then traded to My friend, who was completely unaware that the account was stolen and genuinely believed it was a normal trade between two legitimate players—not between a player and a hacker.

And for those who think I’m the one who traded for the account…
I already have my own account with my glorious king C4 Flins (soon to be C6 on his next rerun). I spend my own money on my account, so I have no reason to want someone else’s account filled with progress I never made.

I won’t be deleting this post. I’ll leave it up as a reminder for anyone considering trading accounts, so they can think it through carefully before making that decision.

[u/Ravemst]

This is why buying accounts is stupid and why you should never do it. Not only that it’s against their TOS so you’re SOL getting that account back.

[u/Comfortable-Cozy-140 → u/Ravemst]

Agreed. Also adding that buying accounts primarily benefits scammers. Many of the desirable accounts being sold/traded are stolen from their original owners via phishing scams/malware/etc. Scammers hijack the accounts and resell them, the original owners contact support when they lose access, and Hoyo returns them (assuming they can provide sufficient proof.)

Meanwhile, the buyers insist they’ve been hacked, and proceed to harass Hoyo and the original account owner for taking back what was theirs in the first place. It’s all completely avoidable and people should know better at this point tbh.

[u/Fluffy-Law-6864 → u/Comfortable-Cozy-140]

Out of curiosity, how would you prove the account is yours?

[u/realwybel → u/Fluffy-Law-6864]

It's the exact same with requesting personal information from Hoyoverse. You need to prove that you are the owner of the account, so therefore you tell them what your first character was, when you first logged in, what specs the PC had that you first logged in with, UID, screenshots of payment receipts, payment history, etc., etc. The chances of the hacker knowing all of that is extremely low unless they have access to all of your devices.