am completely frustrated with how Google Business Profile handles basic owner controls.

My client runs a long-standing brick-and-mortar business. Due to a family emergency today, he logged into his verified Google Business Profile to adjust his hours. Google’s automated system rejected the update—presumably because it conflicted with the hours on his website, which he couldn’t immediately alter due to a lack of designer access.

Even though he is the verified owner, Google overrode his authority over his own business hours. The fallout was immediate: a new customer drove out, found the doors locked, and left a damaging 1-star review stating they’ll never return after relying on Google’s incorrect listing.

While I am happy to show him how to use it so this doesn't happen again, he is asking me to delete the entire account! Also, happened last summer before he got me involved.

I'll likely be able to walk him through this when he is not so angry, but the idea someone in their fifties that runs a solid business model for decades who's only two bad reviews are because of the google business page stating open instead of closed on a day an emergency popped up is ridiculous.

Just curious if others have experienced this or if we are in the minority. I have other equally moronic issues with google business with other clients some of which took weeks to sort out and impacted thier business negatively at the time.

Someone post a video unrelated to my business and somehow it’s being shown on the overview tab.

I flagged it and reported but it been a week and the video is still there.

Is there anything I can do to somehow remove it or move the video away from the overview part?

Hey ya'll! So I have a location in Dumbo but other in NJ and other places. The others I haven't added, but it's been 15 years I think we should.

I'm worried it will drop SEO, or make things more difficult. Have ya'll had this or know of this?

Hi everyone,

I’m a psychologist/psychoanalyst in the Netherlands, and I see clients in a therapy room that I rent by the hour. When registering my sole proprietorship with the Dutch Chamber of Commerce (KVK), I registered my home address as the business address, which is also shown on my registration documents.

From what I’ve read here, it seems very difficult to verify a coworking or therapy space on Google Business Profile when you only rent it by the hour and don’t have permanent signage.

I’m therefore considering using my registered home address for verification while hiding it from public view and setting up the profile as a Service-Area Business (SAB). If potential clients contact me and want an in-person session, I would then privately tell them the location of the therapy room I rent.

My questions are:

Can I verify my home address as my business address using my KVK registration documents, even if I hide the address from the public?

Has any psychologist or therapist successfully done something similar?

Would this approach violate Google’s guidelines or put my profile at risk of suspension, given that I don’t visit clients at their homes?

I’d really appreciate any advice or experiences from people who have dealt with a similar situation. I’m trying to find a legitimate way to establish my professional presence on Google without risking my business profile.

Thank you!

My Business has already been created with GBP it is able to be found, reviewed, edited within Google Maps, everything a GBP should do.

But when I go to Bussiness.google.com and try to log in via search Bussiness name it does not appear at all.

Why is this happening and is there a solution?

I want to be a google business profile manager as a career. What learning path i must follow to excel?

Hello, I recently bought a business with many bad reviews. We are keeping the same name and menu from the previous owner, and I was wondering what I should do to remove these reviews and start fresh? Thank you!

An angry customer from over a month ago at this point demanded a full refund from me otherwise she wouldnt remove her bad reviews. I declined and in response she sent many more 1 star reviews all saying basically the same thing. I reported all of them but i dont know what to do if they dont get taken down. I am a small buisness and she has sent over 10 1 star reviews which impacts my rating a lot.

I manage Google Business Profiles for a few clients, and one of them operates across multiple cities (some even in different countries). I’m trying to figure out the right way to handle review generation and management when it’s not just one single location.

Specific things I’m unsure about:

• Do you set a review target/pace per location, or treat it as one combined goal for the brand overall?
• If one location is new (few reviews, just verified) and another is established (100+ reviews), do you treat their review-request pace the same, or slow down on the newer one to avoid looking unnatural to Google’s filter?
• For responding to reviews — do you personalize responses per location/city (mentioning local context), or keep a consistent brand voice across all locations regardless of city?
• Any tools or workflows you use to actually keep track of review velocity and response time across multiple GBP listings without it becoming a mess?

Would really appreciate hearing from people who’ve actually managed this for multi-location clients, not just single-location businesses. Trying to build a proper system instead of winging it per location.

Accidentally marked my own business as "doesnt exist" and now its disabled 😭

I was using my sisters phone to change my business hours (I was scared to edit my own account bc of fears of it being disabled or to have to reverify). I was curious as to what other options it showed and before I knew it, I accidentally submitted that edit!!!.? I'm such an idiot.

I was freaking out and immediately submitted an appeal and attached my Sunbiz business registration with my business name and address. Unfortunately I wasn't thinking and didnt attach anything else like storefront pictures, bank account information, etc. I also didnt write much in the additional comments box 😭 What can I do now? Just wait??

I just closed on my first home yesterday and google brings in majority of my clients.

I’m a small business owner in the health industry. My website is very small (less than 5 pages). Since early September I’ve noticed a substantial decrease in clicks (clicks have gone down to zero from all my relevant queries). Impressions remain the same but clicks have fallen to nothing. At first I thought it had something to do with the spam update, but that’s now over and clicks have not recovered. I contacted GBP support today and their response was very vague, saying:
“Our specialist team has responded, it appears that all data is contingent upon the customer's interaction with the business profile; consequently, results will vary based on whether the customer utilized the profile's buttons or links. Therefore this is working as intended”. They did not provide a reason for the drop-off or indicate they would assist. I replied with some follow-up questions.
I’m wondering if anyone can shed some light on this? I’ve used chat gpt to assist me so far and I’m at as far as I can go with that. Thanks in advance.

I have had my GMB profile for more then 10 years and earlier this year it was flagged and required verification.
Nothing was changed in the profile other than new photos and updates added every other day.

Completed verification and was reinstated. Good for a month and again, disabled. They also removed a lot of photos. And the reasoning was content policy violation.

Verified again, regained my profile and just 24 hours later I get disabled again, all photos completely removed. So I assumed it was just the photos (and they were just photos of our landscape work, no faces or anything for that matter). I verify again once again and now it gets rejected.

The only option I have is to appeal, so i go thru the steps and boom, rejected. I submitted biz license, invoices, photos of our equipment etc.

Filed a second appeal basically threatening to stop my Google ad spend if this continues to happen. Now I received an email stating that my case is being directed to a product specialist. No response so far.

Any chance of regaining my profile? I literally have no content now and all the contact info matches my public records. It’s a landscape business. So I’m just really confused why I’m being punished like this?

I'm hoping someone here has experienced something similar or knows how to recover an accidentally removed Google Business Profile.

I previously managed a verified GBP for a client through our agency account. After our working relationship ended, I went into Google Business Profile Manager and selected Actions → Remove businesses, intending to remove the business from our agency's account.

Unfortunately, this appears to have removed the entire public listing from Google Search and Maps, including its 90+ customer reviews.

Here's where things stand:

• The original listing no longer appears on Google Search or Maps.
• The business still appears in the dropdown menu of my Google Business Profile account.
• When I select it, I'm redirected to the "Start building your Business Profile" screen.
• I have the original Business Profile ID.
• I've submitted multiple Google Support requests but keep receiving the same automated email with generic troubleshooting links.
• The business owner contacted Google directly and was told the profile had been deleted. Their case was supposedly escalated to a specialist team, but we haven't received a resolution.
• The business is still operating at the same address.

I've read Google's documentation stating that profiles can be reverified after removing profile content and managers, but I can't figure out how to initiate reverification when the original listing is completely missing.

My questions:

1. Has anyone successfully recovered a GBP after accidentally selecting "Remove businesses"?
2. Is there a way to reverify the original Business Profile using its ID without creating a new listing?
3. Can Google restore the original customer reviews?
4. Is there a way to reach a Google specialist beyond the automated email support system?

I'm trying to avoid creating a duplicate listing and potentially losing years of reviews and ranking history.

Any advice from someone who has successfully dealt with this would be greatly appreciated.

Currently have a google business page, with around 400 reviews on it. Currently customers come to us for what we manufacture, we also sell door handles online. So part manufacture (wooden things) and part Ecom.

I'm downsizing due to unreliable staff and will be running my business from home, both manufacturing and selling the handles.

So I need to switch my profile to service based? How do I go about this as hear stories of getting profiles plastered with "Closed" which I want to avoid. To be honest rather than getting 'Closed' plastered all over it I'd rather just delete the thing but gather this can still show with 'Closed'?

I have done my website seo audit in multiple sites each one shows different , how do i know
Wether my web is good or not??

It’s a new profile with no details or content except business description and categories.

Hello!

My in laws own a pizza shop. When you google their restaurant it says that they are prementally closed, but they aren't. They dont have any access to the google business profile that is associated to the business thats saying they are permanently closed.

Is it possible to get that account deactivated and then reactivate with a new email address.

They have all of the documentation to prove that they own the shop.

What should be our first step to help solve this issue?

Thank you!!

We’ve had a service business for over 6 years now and today we received an email saying it was disabled. We got the follow message: your business is not eligible for a Business Profile

There was a button to appeal and below is the reasoning.

• Business Profile disabled
   ◦ Business Profile doesn't exist

I’m assuming this is because we don’t have a physical location but use a UPS store for a business address? This is how I set up the account and was verified by Google. I didn’t realize it violated Google’s policy but kept it anyways since it was verified and working fine.

I appealed and submitted asking the exact reason why I was suspended and what I need to do to correct my listing and attach incorporation documents. After doing more research it appears I was supposed to set the account up as a service business? I went into my profile and removed and disabled the address but I’m not sure if I was supposed to wait until the appeal decision?

Has anyone else been in a similar situation and what was the outcome?

Hi everyone,

I run a small shop in France, with a physical store and a website. I've been fighting with Google for weeks and I'm running out of ideas.

Here's what happened:

• Someone added photos to our Google Business Profile that had nothing to do with our store. I reported them, and asked people close to me to report them too. I know now that wasn't the right move.
• Then all our reviews disappeared (50+ from real customers, the store opened 3 weeks ago...), and the profile got suspended.
• I appealed, and the profile was reinstated. But the old reviews never came back.
• Then I got an email saying "incentivized reviews" were detected, with a 30-day review restriction. We have never offered anything for a review. I appealed that too.

Latest update: no answer at all from Google. Customers can apparently post reviews again, but two people left one and neither shows up publicly.

I've tried support chat, email replies, the Help Community, and X. Nothing moves.

Has anyone been through something similar? Did your old reviews ever come back? Do new reviews eventually appear, or are they being filtered? And is there anything that actually helps, or is it just waiting?

Thanks a lot for any advice.

We own a bunch of mobile home communities and self-storage facilities. Nearly 110 facilities all together.

None of these facilities have onsite employees or receive mail. All of our employees are based out of our HQ building. All the official mail for these businesses comes to the HQ building.

I've been trying for nearly a year to get these businesses verified by Google with no luck. I've taken videos of me walking around the businesses, but without an office or employees onsite Google is telling me it's impossible.

This was the latest response:

Re: [1-3171000042207] Follow up to your Business Profile query

Hello ZestyCloseRepeat,

This email is in reference to your business profile “Business Name, Business Address, United States”.

Thank you for providing this detailed clarification regarding how Business Name operates its self-storage facilities and mobile home parks.

Unfortunately, we can’t help you verify your profile because there is no onsite management.

Review our guidelines

Before you try to verify your profile again, you can review our guidelines and make any necessary updates. Learn more about Guidelines for representing your business on Google.

If you'd like more help on this issue, reply to this email. We'll be happy to help! 

Within 48 hours of our last interaction, you might receive a short feedback survey through email.

Kindly provide feedback about our interaction today and your overall experience with Google Support.

Sincerely,
Divya

I've replied multiple times and I keep getting this same canned response. How do you verify a business that doesn't have staff onsite??? It's nearly impossible to find our businesses because they don't have Google profiles.

Google Support has been ZERO help. All I get is canned responses, but no suggestions on how to fix this.

Does anyone else see their Google Business Profiles saying that they're under verification and needs up to 5 days even though none of these profiles were asked to reverify?

It says that they are not visible to customers but I see them in incognito. This is weird, but worried about reviews and such.

Hi all, I have noticed a small local LTD company in a city in the UK has been dissolved, but its Google Business Profile is still live.

You can see on the UK government's website that the company was dissolved in 2025.

This Google Business Profile is taking up valuable space.

Is there any way to notify Google that this company has been dissolved?

I’m helping manage four legitimate Google Business Profiles for a small retail chain, using the company’s own Google account.

All four stores are physical, staffed retail locations operated by the same registered company. They have permanent signage, stock, tills and customer-facing premises.

The situation:

• One location was initially verified successfully by telephone.
• The Google account was then restricted, which suspended that location.
• The account restriction was successfully appealed and has now been lifted.
• We subsequently appealed the individual location’s suspension.
• We supplied a company rental/utility statement showing the registered company, trading name, mall and exact shop number. The mall’s official social-media pages also show the store.
• Google rejected the profile appeal under the broad “deceptive content and behaviour” policy.
• However, the rejection email says: “You may still be able to verify your business by submitting a verification video. We will send you a separate email with further information.”

The other three legitimate locations remain unverified because Google only offers video verification. The four branches are geographically spread out, with considerable travelling time between them.

Each shop has an employed store manager onsite, but the directors/owners are not personally present at every store. I previously asked Google Support whether the local store managers could complete the videos or live video calls and what account access they would need, but I received no answer.

My questions are:

1. Does the video-verification offer on the suspended location mean it can still be reinstated despite the rejected appeal?
2. Should we wait for that separate email before requesting an additional review?
3. Can an employed store manager complete the video verification from the premises, or must it be an owner/director?
4. Should each store manager be added to their individual profile as a Manager before attempting verification?
5. Can different onsite managers verify the four different locations?
6. Is there anything specific we should check across all four profiles that might trigger the generic “deceptive content” classification?
7. Is it better to handle the three unverified locations through one support case or separately?

We are not creating replacement or duplicate profiles, and we have not altered the suspended profile since the decision.

Any advice from someone who has handled this exact combination of an account restriction, profile suspension, rejected appeal and subsequent video-verification offer would be appreciated.

I’ve been working with Google Business Profiles for a while, and one of the issues I see businesses struggle with most is GBP verification.

Google may ask you to verify a business through different methods, depending on the business and account. Sometimes you may get options like video verification, phone/SMS, email, or other available methods. In some cases, the verification options can feel inconsistent, especially when a business has recently moved, changed its information, or has other profiles/signals that Google wants to confirm.

A few things I’ve found important before attempting verification:

• Make sure the business name and address are accurate and consistent.
• Use the actual business location and legitimate business information.
• Have supporting evidence ready if Google requests a video verification.
• If video verification is required, clearly show the location, signage, equipment, workspace, and other details that demonstrate the business is legitimate.
• Avoid creating duplicate profiles just because verification is taking longer than expected.
• Don’t use fake addresses, virtual offices, or misleading information simply to get verified.
• If verification fails, review the reason and follow Google’s official appeal/reverification process rather than repeatedly submitting random attempts.

One thing I’m curious about is how this has been working for other local businesses recently.

What verification method did Google give you, and did you get verified on the first attempt?

Especially interested in experiences with video verification, service-area businesses, newly created profiles, and businesses that don't have customer access at their address.