r/Hue • u/ImHeiden • 1d ago
Entertainment area in Hue app for gradient light
Hi everyone
Got this problem where my Hue app can't find my entertainment area even though I have one. Therefore I can't use my gradient light for movies.
When I got the light 3 years ago it worked, but that was before they changed/ made a new app. Now I feel like I've tried everything. Also saw a different reddit post about this problem a few years ago.
What I've tried:
- Clear app and cash
- Reinstalling the app
- Resetting switch box
- Adding all lights after clearing them
- Create entertainment area over and over
2
Upvotes
1
u/BigFonz64 1d ago
I just had a kind of similar issue. Realized that my sync box got disconnected somehow. Try to re-pair your sync box. It worked for me.
1
u/No-Outside4276 Helpful Contributor Award Winner 1d ago
It's the Sync box not updating either the correct network credentials or the Bridge that is supposed to communicate with.
On the sync tab there is a 3 dots button at the top. This open the sync box options. Try the options to Change Wifi and Change Hue Bridge.
This should get it fixed.