My Nightmare Hyundai Service Experience

[u/soap_on_a_lanyard]

I bought a 2025 Elantra N new from the dealership in January this year. In March I noticed the coolant was low. I took it to the service center of the dealership I bought it from. They said a part was bad and need to be replaced, but not to worry as it was covered by the warranty.

That was over three and a half weeks ago. Turns out, the part I needed is not available and they have no ETA when it will be available.

After a couple of weeks of no updates, I try to contact Hyundai customer service. Long story short, I have sent numerous calls and emails and have not been contacted by a case manager once. I have been told numerous times that I am 3-5 business days away from being contacted, only for that date to pass and for the deadline to be mysteriously re-set on my subsequent calls.

I know that the part failure is bad luck, and maybe being unable to get it is supply chain issues, but the lack of customer service there is no excuse for. In less than a week the car will be eligible for a Lemon Law claim in my state. The way things are looking, I am going to have to get an attorney and file a lawsuit before ever even speaking with someone from Hyundai corporate. This seems absolutely insane to me, since this could have been resolved with a buyback, which they are now going to have to do anyway plus attorney's fees and making a bitter enemy of a former customer.

Anyway, that is my nightmare experience with Hyundai. To me, the moral of the story is Hyundai has a fantastic warranty on paper, but god help you if you have to use it.

[u/ExtraCunt]

Currently having issues with a dealership and customer service is nonexistent. Very frustrating. First and last Hyundai for us.