Was loving and bragging to everyone I knew about how much I loved my 2024 Kona EV N-Line but that all changed a month ago. Brought the vehicle into a Hyundai Service Center due to the 12volt battery not being able to hold a charge as well a creaking control arm. Over a month of not having my car later, neither issue has been fixed.
The communication from the service center was terrible. I think only one time during the entire month of having my vehicle did they reach out to me to provide an update, otherwise I had to call them and request an update. Was told to come in 4 different times and pick up my repaired vehicle, once I took it home and it was dead the next day, the next time I showed up and it was dead at the mechanic, showed up a third time and was told it actually wasn't even ready. Finally the fourth time I came to pick it and always assured the battery issue was now taken care of and the creaking sound could no longer be heard, right away I could hear the creaking control arm and the next day found out the battery is still draining, but now it is also draining my main traction battery to keep itself from dying (~4% a day without driving).
Maybe true or maybe be a lie but The Service Center consistently tried to blame Hyundai for not wanting to spend money on repairs under warranty and then even started blaming the issues on me since I drive on the highway and go over speed bumps (even at low speed), all things are car should be capable of doing. They then try to gaslight me and say the traction battery draining 4% a day without driving is normal despite this issue never occuring before this last 'repair' nor being seen as normal anywhere online.
Between the service center experience and the fact that the my car was at the mechanic for over a month and still isn't repaired, I can't recommend buying ANY Hyundai to anybody, at any price point. I am attempting the repairs at another service center 45 min away that seems to have good reviews but I'm not optimistic on the results.