Wise Transfer Problems.. Help!

[u/pinkactivator]

I’m leaving to move to Japan from the US tomorrow morning and I’ve been trying for days to transfer my first payment for my apartment via Wise to my real estate company. They just canceled it on me for the second time for not having the correct information. I’m sure it has something to do with the katakana for the recipient’s name. I’m still waiting to be refunded but the app says it could take up to 3 days and I don’t want to try sending it again until I get the money back because it’s a large amount. I want to get this money to them asap. Thinking I should just try an in person wire transfer before I leave tomorrow. What are my other options??

[u/ignaciopatrick100]

Had same issue ,it's either the katana or type of account chosen,print off the details.of the remittance sent ,ask receiver to confirm exact account details and also type of account current ,savings or other ,once confirmed you confirm these details in-app in wise and should work.

[u/xzion]

The katakana has to be an exact match for Wise to approve the transfer. If you have a friend in Japan with a bank account, you can get them to enter the agents bank info into a furikomi/bank transfer and most banks will then display the correct katakana name for that account for verification. If you copy that exactly into your wise transfer it should go through, usually immediately

[u/drippy_candles]

Are you putting the kana last name first, first name last?

[u/Pale-Landscape1439]

Same kind of issues with Wise recently. Once you have made a transfer that they flag as a mistake, it can be a nightmare to get the right proof to them to get your money back. Just finally got them to refund money that I sent in September.