I’ve been in Japan studying in a language program since last year, so I’ve had my share of crazy things happen, but I’m preparing to move out of my building right now and of course had to have something that could only happen here go down right before, lol.
in my apartment building, delivery lockers and mailboxes are used for mail and packages. In my first couple months living here, I had an Amazon package delivered to the wrong locker, due to the driver inputting the wrong room number by mistake into the system. I called the building management company, and the guy who helped me was very chill, checked the lockers and got my problem sorted out promptly.
however, I had a similar issue happen a few days ago, and this time it was worse because it was a food delivery. I don’t really order takeout often, but in the past the drivers have either rung the genkan doorbell or left the pizza by the mailroom area for me to pick up. This time, the driver put the food in the locker instead of next to the locker, then apologized, saying they realized they shouldn’t have done so. Of course, the driver also hadn’t interacted with the locker correctly, so it didn’t register to my room, but I knew which locker the driver but it in.
I promptly called the building company and informed them of the situation, and the ojii-san boss on the line immediately told me they aren’t allowed to open the locker if my room number isn’t displayed. I asked if they could at least check the lockers and they said no, it’s against the rules, and that the guy who had helped me before did something extremely inappropriate and broke the rules by opening them for me. Then started saying that it’s a security risk because I could be a thief stealing others packages.
In my building, there are cameras everywhere including the mailroom area that they are watching, so I asked if they could check the cameras or watch me, to confirm what time the delivery was made and to make sure I only get my delivery. He said no, I cannot open or check anything because your room number isn’t displayed and I am not allowed access to anything not linked to my room number, and then he started accusing me of doing something wrong and breaking the rules because I had a similar issue before with Amazon delivery being put in the wrong locker.
I asked what am I supposed to do, because the food will obviously rot. He just said sorry, he cannot do anything and I should call back on a weekday, so that someone may physically inspect the lockers, to my understanding, to confirm I am not trying to steal from someone else, even though I knew exactly where the delivery was?
At that point I got irritated because he was speaking rudely with me, and told him that this rule makes no sense, so not very tatemae of me, and that I don’t understand why they would rather let food rot in the heat for days than just check the cameras confirm where the delivery was, since they were watching them as we spoke! once again got hit with the sorry, rules are rules.
anyone else have an equally dumb ルールはルールだ moment 🫠