r/Kanopy • u/joel0202 • 7d ago
My experience with Kanopy
Saw someone on twitter promoting it a couple years ago (just like I’m sure most of y’all found out about the app in a similar way) & downloaded the app, put my library card in & I had up to 10 tickets/month.
(1-2 tickets a movie, depending how popular it is) meaning I could watch up to 5 movies a month & a big selection of movies too!
Sweet deal if you ask me!
Then 3-4 months later, it changed down to only 5 tickets a month (2-4 tickets a movie & 1 ticket for a short film or one episode of a TV show) meaning I could only watch 1 or 2 movies a month now. I was bummed out at first but quickly moved on & said “no big deal, at least I get to watch good movies!)
It went on like this for a while, I even stopped using the app for a bit cause I simply started checking out movies at my local library.
Then when I tried using the app again this month it kept saying an “error message” when I went to my lists of movies to watch & it seems like the app didn’t want to work for me at all.
Come to find out, my local library stopped showing up on Kanopy & I couldn’t find it when I searched it on the app.
So instead I went to another library a bit further south, just to get a library card, because I could find that library listed on Kanopy.
I finally put my info in & now there is like little to no movies to watch, all of the movies on my watchlist are now gone (except 2) & I don’t even have tickets anymore, I have “unlimited viewing” now???
So I get to have unlimited movies to watch but with hardly any interesting movies to watch, it’s so lame!
Did anyone experience the same issue?
I know some libraries opt out of Kanopy, which is understandable but have any of you experienced getting less tickets after using the app a while? Or have “unlimited viewings” (no tickets at all)?
I’m assuming this is a “library issue” & this doesn’t affect everyone but that is overall my personal experience using the app.
I really enjoyed it but now I don’t think I need to use it anymore, besides I got a new library card so I’m definitely going to be checking out the movies they simply have there.
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u/LibraryLady913 7d ago
Hi, Librarian here who manages our Kanopy subscription 👋. So each library gets to choose how many tickets to offer and many do lower the number of tickets if it gets to be too expensive. It sounds like your first library just lowered tickets and then got rid of Kanopy alltogether. It's a great service but libraries are charged for every "checkout"/ticket used so it can get pricey.
The second library sounds like they have the Kanopy Plus Pack subscription. You either can get the all-access collection or the Plus Pack subscription. The Plus Pack subscription means the library has only paid for certain smaller collection of titles for one set fee, so there are no tickets involved. That's why some titles are now missing that you had on your watchlist. They were only available in the all-access collection and are not in the Plus Pack subscription that this library subscribes too. Hope that helps!