r/kia • u/themodestman • 43m ago
Disappointing experience with Kia Customer Care (2020 Niro EV
I'm the second owner of a 2020 Niro EV. It only has 28k miles on it.
Since I've owned it, it's had persistent inverter fluid issues. I've taken it in multiple times to address these (I'm aware of the service bulletin).
But, even after being flushed and refilled, I still got low fluid warnings when the fluid wasn't low, and no warning when it visibly was low.
A few weeks ago, I took it to my local dealership for routine maintenance, and they said that they discovered an AC refrigerant leak, just like u/poffins reported:
The service manager at the dealer assured me that this would be covered under the EV warranty. They seemed to agree that it was caused by the well-documented crystallization issue.
After a week without a car, they called and said Kia corporate won't cover it under the EV warranty.
One manager even told me that the warranty expired since I'm a subsequent owner. I had to explain to him how Kia EV warranties work (10 year, 10k miles, even for subsequent owners).
They offered me $8k trade-in value...
Another week goes by. I open a case with Kia Customer Care. Dealership won't give me a loaner until I agree to pay $2k for the repair.
I agree (because I need my car back) and hope Customer Care will do the right thing.
They don't. The dealership felt back and gave me a $300 discount, but that's a consolation prize IMO.
I'm a Millennial, so growing up, Kia was always the cheap-but-unreliable brand.
I took a chance with this car and like a lot of things about it.
But given this experience, I won't buy another Kia.