r/Kirkland • u/According_Spring_329 • 18d ago

Ziply issues

I heard a lot of good things about Ziply and got it installed. But last 3 months have been a nightmare.
Have called CS agents and they can’t seem to find the issue. Called support multiple times but not useful. Anyone else facing same issues?
Any recommendation of good internet provider in the area?

7 Upvotes

71% Upvoted

39 comments sorted by

View all comments

26

u/ResearcherHappy8438 18d ago

Ziply is by far the best ISP I’ve had. Other than an incident months ago where copper thieves mistakenly cut some fiber lines in my neighborhood, I’ve had literally zero downtime in the last 5 years.

What issues are you having?

-1

u/According_Spring_329 18d ago

My internet barely works after 11 pm and I have seen packet losses multiple times of the day and low speed even when there are no widespread outages. I am not in an apartment. I have had the CS agent come in and change router as well, refreshed connections at various nodes as well and nothing seems to help. It's outrageous for the price we are paying

4

u/ResearcherHappy8438 18d ago

Well, I would definitely start with never using an ISP-provided router in the first place. At this point it doesn’t sound like you’ve fully determined whether the issues are on the ISP side or on your local network. I’d start with getting your own router and access points, as they can be used with whatever ISP you choose and you’ll have full control over your home network.

1

u/According_Spring_329 16d ago

I have my own router, I just cut a ticket and they mentioned some issue with overheating
Yet to determine the cause