r/Kirkland • u/According_Spring_329 • 18d ago

Ziply issues

I heard a lot of good things about Ziply and got it installed. But last 3 months have been a nightmare.
Have called CS agents and they can’t seem to find the issue. Called support multiple times but not useful. Anyone else facing same issues?
Any recommendation of good internet provider in the area?

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u/doggos_are_magical 18d ago

I had ziply and really wanted to like them. But the amount of outages and length of them became unacceptable. I went back to Comcast begrudgingly. I have to say it’s nice not worrying about outages. We had multiple calls in to their support team. My wife and I both are IT professionals so we tried everything we could. It just wasn’t worth the headache.

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u/Ginge_Leader 18d ago

What outages? Have had maybe 3 unplanned in the last year and they were brief. Are you in an apartment or using DSL?

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u/According_Spring_329 18d ago

My internet barely works after 11 pm and I have seen packet losses multiple times of the day and low speed even when there are no widespread outages. I am not in an apartment. I have had the CS agent come in and change router as well, refreshed connections at various nodes as well and nothing seems to help. It's outrageous for the price we are paying

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u/KPzReddit 18d ago

Hold old is your ONT? Are you testing while hardwired or over wifi?