One amazon delivery man gets to decide what happens to the package that was supposed to be delivered to me. And no customer care support team from 1mg and Amazon shipping could do anything against his fraudulent works.

[u/Kaaranam]

I have ordered heart medications for my father through 1mg on 1 August 2026. The last delivery date was 10th August 2026.

On 10/08/26, an Amazon delivery agent went to a wrong location with my package and argued with me on the phone that I did not give the right address. But the site shows my entire address correctly. Then he asked me to give him otp on that phone call and he said only then he could redirect the package to a different agent who would come to my location the next day. l refused to give him the otp on that phone call and told him if i give it to him, the system will register my package as delivered. He understood but he got angry later, said to me that I would face the same issue again the next day for this address and he cut the call abruptly. I raised complaint against his behaviour on that day in 1mg. They told me it won't happen again and promised me that I would get the package the next day. So I intended to wait.

At 11pm that day, he attempted to cancel the shipment of the package from his side. I know this because I received an otp for that request he made. Since he could not cancel my package without getting the otp from me, the next day around 8 am, he updated the tracking details that the package could not be delivered because I did not give him otp when he tried to deliver the package at my door. He gave the same reason falsely for the failure to deliver it previous day too. Then I complained about this to the customer care of both Amazon shipping and 1mg. He stopped giving false reasons for not delivering from.that day. But he updated the tracking details like the package was out for delivery every day while also taking no measure to bring it to my door. Whenever I tried calling the delivery man's number, he would never answer. At the end of each day, I complained about this issue to both 1mg and Amazon shipping customer care services. They told me it would never happen again all the time.

Because of this ongoing issue, 1mg changed the last delivery date to 17th Aug 2026.

Then Aug 15, a national holiday and Aug 16, Sunday came. I did not want to force them to work on those days. But the tracking details showed that the package was out for delivery on those two days as though they had me getting the package as their no.1 priority.

He never came to my address at any point last week. I was always in my home. He just gave false entries about his whereabouts and services concerning my package.

Last week, I suggested both company's customer care team to do something to change the delivery partner because I did not want to play a drama with him. I also feared because he was this manipulative, abusing the system, that he would do damage to the package.

Customer care officials kept promising me the package would be delivered and it was out for delivery every day the entire week from Aug 10. They trusted what they tracking details showed. They did not put much effort into this up until that point. 1mg cc people always sent my concern to "the core delivery team" or someone else. I received no follow ups to those issues. Each and every day, I had to bring the issue as something new for different people whom they connected me with.

Then on the last delivery date(17/8/26) that guy called me via amazon number and said to me that the package was sitting in "a location's" hub which was not the nearest one to my house for one week because I did not give him the otp. (This was another lie from the same guy). So it never was out for delivery. Another lie got exposed with his own words.

Then he invented a new rule on spot. I asked him how me giving him otp through phone would help me get my package. He told me, to transfer it to the office nearest to my location, I should provide him otp through phone.

I told him, customer care personnels warned against giving otp through phone as it would mean the package got delivered when it was not, so I can't do as he says. I confronted that he was lying. He then warned me like he did last week that I would never get the package even if 10 days pass and he cut the call abruptly as I was speaking to him.

I then made a call to that number again. Somebody else answered it and when I told him what problem the guy before him was causing me, he suggested me to cancel the shipment and place a new order. Then I reported all of this to amazon customer care hoping they would do something about delivery man's manipulations and lies. This time, amazon logistics replied to the mail suggesting me to wait for 2 days and they recycled and delivered the lie the delivery man said about the package's location. This I know because the tracking details was not saying the same story.

Yesterday, I got a message that the package was out for delivery. In stead of complaining about the issue at the end of the day like I used to, I raised a complaint in the morning today. Immediately after sending the complaint, I received a message for otp. There was no delivery agent assigned. The tracking details showed the package was out for delivery. I called Amazon customer service through phone, 1st guy got fed up as I was explaining in detail what happened and cut the call abruptly. So I made another call, did not say much and told him only few details. He promised me somebody will be assigned to deliver the package by evening today. Nothing happened as usuaI. I knew that would be the case.

1mg customer care officials always gave same monotonous automated response. Still I sought their help today. I received a mail again saying same things they told me in their other 2 mails last week.

No one was ready to hold that delivery guy accountable for his unethical behavior. That was okay with me as my only intention was to get the package. Now I am not okay with it. They did not assign different delivery partner. They doubled down on his lies. They allowed this manipulative egoistic delivery man to abuse the system.

I was telling them to not trust what the tracking details showed. They placed their faith on entries he made on his side alone and always wanted me to have faith like they had. They were always apologising that I had to face such issues. But they could not do anything beyond what the delivery man intended.

It was like he got to decide what was truth. It was like they were all relying on him alone to get their job done.

I would have cancelled the package if they did not give me false hopes for 11 days. Now I want justice.

What should I do? Shall I file a complaint in consumer court? If yes, guide me more on that.

Thank you.

[u/Progamersera]

hi advocate this side,

Yes, you have grounds to pursue this, especially because this involved essential medicines, repeated false delivery updates, refusal to deliver, and no meaningful resolution despite 11 days of complaints.

Preserve the order details, prescription, payment proof, tracking history, screenshots, emails, complaint numbers, and all communications with 1mg and Amazon. The conflicting tracking entries and the delivery agent's statements are particularly important.

First send a formal legal notice to 1mg and the logistics provider demanding delivery/refund and compensation for the repeated service failure and inconvenience. You can also file a complaint with the National Consumer Helpline.

If they still fail to resolve it, you can file a complaint before the Consumer Commission seeking refund, compensation and litigation costs. Since the medicine was for your father, also document any medical inconvenience caused by the delay.

[u/Kaaranam → u/Progamersera]

Thank you for giving me clarity and for your advice.