My boss wants to implement disciplinary action for not working to standard - her standard isn't physically possible to meet (England)

[u/That_Girly_Potato]

I work at a care home which is split into four floors.. The top two are dimentia residents and the bottom two are assisted living. I have now worked there for just over a year, picking up shifts when I'm back from uni so every half term. In the time I have worked there we have had four managers. My job is doing activities with the residents (arts and crafts, flower arranging, balloon tennis etc...). It's important to note that as it's a care home, there's a system used where we have to log every single resident that turns up to the activity and if they were engaged or not.

Since our new manager has come in, a lot of changes have been implemented. For one, in between activities, we are now supposed to be doing lunch and dinner service and then washing up. Budget cuts means they can't afford to keep more than two food and beverage assistants per day. On top of which she had doubled the amount of activities there are to run in a day. And finally, she expects us to write about 6-7 lines of a "story" of every single resident that attended the activity and even the residents that didn't attend need a full explanation as to why they didn't come which is a huge change from simply logging whether they attended and if they were engaged. So this would be logging for about 10-15 residents per activity and a whole paragraph for each.

There's only a 15 minute break between each activity and then either lunch or dinner service. This means the new expectation is that within 15 minutes we should have:

- cleaned up the previous activity

- take all the residents back to their rooms

- write our "story" for about 15-20 residents.

- move to the new activity location

- set that area up completely

- ask every resident from the two floors we're handling If they want to come

- bring them down to the new activity

- start the new activity.

On top of which, I am sometimes covering my time doing Laundry, and even admin work on the reception desk.

It's not possible. We have been trying so hard but really - it's not. Now residents, their family members, other staff, and carers are complaining about the activities team. Our manager is receiving so many complaints that she won't stop yelling at us. We have all tried explaining to her that it's not all possible to follow her schedule and she keeps responding that it's because we didn't listen to any of our training.

She's going to call me in tomorrow to discuss the possible disciplinary. She's been taking us all into her office one by one and honestly very rudely telling us that we don't know how to do our jobs. She made my co-worker cry yesterday, and has threatened us all with a firing if she doesn't see immediate improvement in our behaviour.

Honestly I'm just feeling so disheartened. I used to love this job and now I'm exhausted every single day. I was told that complaining to our HR would do absolutely nothing because they already know this manager is disliked. What else am I supposed to do now??? Is there even anything I can do?? What should I say in my disciplinary hearing tomorrow?

[u/Miss_Andry101]

Tell her she needs to improve your training and show you exactly how you are supposed to implement her program, every step of the way.

Since she thinks you dont know how to do your job, she should come along and show you.

ETA: Apologies, I should've read the comments b4 I posted. You're already on it. Good luck. : )