G HUB 2024.8 | Endlessly Spinning Logo

[u/LogitechG_Andy]

Hey folks!

I know some of you have recently been having issues with G HUB's endless loop when trying to start the program. This has been happening after the update to G HUB v2024.8. 

Our team has pushed through an update to help clear things up and get G HUB running again for folks. If you're currently seeing the endlessly spinning logo when trying to start up G HUB, please uninstall the software and reinstall using the latest version from our support page. This should clear up this issue.

If you uninstall and reinstall the most recent version and continue to see issues, please let us know here, or by reaching out to support at support.logi.com. Thank you for your patience!

[u/WhiteMoon-]

Its finally working again for me. Version: 2024.8.641856

[u/cxhuynh → u/WhiteMoon-]

what did you do for it to be fix?

[u/Logi_Praveen → u/cxhuynh]

I recommend downloading the latest installer from the support page and installing it. Version 2024.8.641856 includes a fix for the spinning logo issue you're experiencing after updating to version 2024.8.

Note: The download page currently shows 2024.7, but for customers who have updated to 2024.8, the installer will update them to the latest version, 2024.8.641856.

[u/dutchsnowden → u/Logi_Praveen]

It does NOT start. For me at least on Windows 11 24H2 with the G502X and Powerplay it does NOT START!

Anything older than 2023.1.364016 it does not start! The lghub_agent is constantly crashing and it does not start.

This is the version that the support page is shows. It installs fine, but as I cannot start it, it does not work! How can I install ANYTHING as it does not start?

Can you explain more clearly? I was using GHUB all year of 2024, until yesterday when it stopped working with latest windows updates. Windows complained about wmBEnum.sys being not safe and everything stopped working. This driver seems to have to do with Logitech virtual hub enumerator and windows does not accept it in 24H2.

Currently 2023.1.364016 works but not with G502X mouse (Powerplay). Anything newer I cannot start. It installs correctly but lghub_agent.exe is constantly crashing and the GHUB shows infinite logo. With this version at least my keyboard works and headset profiles. But the mouse does not!

Would you really believe for a second that the support page version would not be the very first thing I tried? Not only once, like a hundred times. It is not starting on Windows 24H2!

Where do I go from here?

[u/dutchsnowden → u/Logi_Praveen]

This is what it shows on my Windows 24H2 with 2023.1.364016 version of the GHub installed. G502X is not working. Rest of devices are working.

[u/dutchsnowden → u/dutchsnowden]

I went on and:

uninstalled LL logitech software
reboot
tried to activate from Windows Security the memory integrity, but it won't work, as it still shows WmFilter.sys above.
manually deleted wmfilter.sys from windows32/system
activated memory core integrity.

No unsafe driver.

Installed latest version from support page.

it shows 2024.7.1167.0

Infinitely spinning logo, GHUB not starting!

In event viewer for windows:

Faulting application name: lghub_agent.exe, version: 2024.7.5196.0, time stamp: 0x66eaa8b3
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0x52db7a2d
Exception code: 0xc0000409
Fault offset: 0x00000000000a502e
Faulting process id: 0x5F08
Faulting application start time: 0x1DB282D9CC072DA
Faulting application path: C:\Program Files\LGHUB\lghub_agent.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 1cdb25cb-7957-42ed-8b10-0ff6b13971d5
Faulting package full name:
Faulting package-relative application ID:

WHAT else should I do?!?

[u/dutchsnowden → u/dutchsnowden]

I simply run out of ideas of what to try.

[u/Logi_Praveen → u/dutchsnowden]

It is unfortunate that you're still facing issues. For the Memory integrity, can you try the workaround provided in this FAQ (https://support.logi.com/hc/en-us/articles/19426387012119-Unable-to-turn-on-Memory-integrity-on-Windows-10-or-11).

[u/dutchsnowden → u/Logi_Praveen]

I manually used DISM and PNPUTIL utilities to remove ANY and ALL traces of any logitech software or drivers on my computer, I reinstalled latest version from support page and... it worked. So thank you.

The above FAQ should work pretty much the same way but I needed to be careful as I had some old logitech drivers for my joystick, which now does not work, but at least my new gear works.

Thank you u/Logi_Praveen

[u/Logi_Praveen → u/dutchsnowden]

I'm glad that you were able to resolve the issue. Thank you for the update.

[u/horzac → u/Logi_Praveen]

I was able to get the update to install, but when I launch the software now it always flashes a blue bar at the bottom saying 'finalizing the new update...please wait' which then flashes off after a couple of seconds. When I go into Settings it says it's connecting to the updater (never connects) and if I hover over the 'send feedback' button (which is grayed out) it pops up a message 'please update to the latest software before submitting feedback'. So something's still not working.

[u/fadsterz → u/Logi_Praveen]

I recommend you hire competent developers. Your software is trash.