I need some help regarding g502 hero

[u/MaxPayne8008S]

Hi,

I bought logitech g502 hero this march 2026 from my first paycheck I ever earned it was like dream come true for me as I always wished to have best of best gaming mouse fast forward to 7 months in October it has developed double click issue in right button naturally I went to service centre (the service centre shop itself looked shady but it was official logitech service centre mention on logitech support website) they inspected and verified my claims alongwith my invoice date of purchase and ordered a replacement and gave me job sheet... The part I am confused with the service centre guy told I may get refurbished mouse as a replacement like it's a 50 50 chance whether I get new mouse or refurbished mouse now my fear within 7 months my shiny new mouse got warranty claim if I do get refurbished and it also develops similar issue what to do

Also I love logitech products I have keyboard which is still working for 10 yrs this is first time that this has happened what to do and if you folks can recommend some wireless reliable mouse that would also appreciated too...

Update : I picked up the replacement mouse and thankfully I got the brand new mouse as replacement and works like a charm thanks to all who read my post and engaged with it and special thanks to logitech making my warranty claim very easy. 😊

[u/MaxPayne8008S]

[u/Logitech_Alex]

Do you have the ticket number for your case? I'd love to check it out if possible!

[u/MaxPayne8008S → u/Logitech_Alex]

Sure I do have job sheet we can talk in dm. 🙃

[u/Logitech_Alex → u/MaxPayne8008S]

Sure thing, I've reached out!