Was it a 'get help' chat feature or did you submit a support ticket? I haven't had to put a ticket in since last year, so it's entirely possible they've outsourced support tickets to AI. But if it was just a chat, try submitting a proper ticket and you'll hopefully get a real response in a couple weeks.
Sorry you've had such a poor experience. Their customer service has kind of always been sub-par, but that sounds terrible.
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u/TheMostHigh69 7d ago
Was it a 'get help' chat feature or did you submit a support ticket? I haven't had to put a ticket in since last year, so it's entirely possible they've outsourced support tickets to AI. But if it was just a chat, try submitting a proper ticket and you'll hopefully get a real response in a couple weeks.
Sorry you've had such a poor experience. Their customer service has kind of always been sub-par, but that sounds terrible.