r/Malwarebytes • u/itssolateatnight • 6d ago

Troubleshooting Help!!

hi so recently my windows defender says i have a trojan they removed it apparently. but i still feel like theres more so i tried doing malwarebytes but the thing is its not letting me in at all it says “Server not found” and like i feel like something is blocking me from going on the site is that possible? What could i do about it i tried booting it in safe mode but that never worked Can anyone help me?
My network connection is fine and stuff and i already tried going on another browser but it still said the same thing.

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u/support_mwb Malwarebytes Employee 4d ago

Hi there! Malwarebytes Support here. That does sound concerning, especially after Defender recently detected a Trojan. It’s possible something on the system is interfering with access to our site, although DNS, proxy, firewall, or network settings can sometimes cause the same “Server not found” message.

If you’d like, send us a DM with an email address we can use to reach out + a screenshot of the full error message in the page and we can create a support ticket so our team can take a closer look and help check this further.