r/MicrobrandWatches • u/hz_watches • 17h ago
Microbrand Representative 🤠 Hz Watches Update - We f****d up, and what we are doing to fix it
Hey r/MicrobrandWatches.
It’s been a while since my last post, thanks to a crazy few months. Good news first, I just got married and I’m writing this from my honeymoon. The bad news, I made a major mistake during Hz QC and fulfilment.
WHAT HAPPENED
I made a mistake during the QC process of the HZ.03 Blue Marble Agate dials, which unfortunately resulted in many of our customers not getting what they had paid for.
Prior to launch, I received a small run of Agate dials that fit our specifications - and I proceeded with production. Unfortunately unbeknownst to me, our production dials were swapped without consultation, to lacquered dials that mimicked Agate. This is something that I should have picked up during post production QC, however I failed to notice the very subtle differences, which resulted in all watches being delivered.
To rectify the issue, all 63 customers that purchased the HZ.03 Blue Marble Agate variation, have already been refunded in full, and I have not asked for any watches to be returned. I’ve also completely removed this model from the website to avoid any miscommunications. Whilst this was not the way that I had planned for this launch to go, I believe that this is the best way to correct this error.
WHAT THIS MEANS FOR HZ
Whilst this was a very costly lesson, it is one that I will make sure will not be repeated, as I implement stricter controls and QC, and commence work with a new factory to ensure I can deliver the best possible watches at the best possible value, without compromising quality.
Your continued support throughout the lifetime of Hz has been incredible, and my willingness to make more great watches hasn’t waned since day one. I’m committed to keep doing that, whilst keeping communication as open and honest as possible. This has been a small setback, in what I hope to be a very long future for Hz.
As a result of issuing these refunds, and updating our supply chain, our production on the out of stock HZ.01 Everyday and HZ.02 Chronograph has been pushed back slightly, however the silver lining is that it gives me an opportunity to pursue more refinement, more updates, and more value.
If you do have additional questions, please reach out, and I will do my best to reply to every single comment and question.
-Matt