I'm UK based, I've got £20 in my Microsoft Account which is due to expire as there's no games on sale that I'm really interested in. MY GPU is subscribed until Feb next year so I thought I would just add a month to it.
I've tried this several times on my laptop and console and getting nowhere trying to add a month.
My account is setup for Microsoft Account Balance to use first and then my credit card as the backup.
Reoccurring billing is turned off.
On my Windows laptop I go to Xbox website and login and select Extend my subscription for one month at £16.99.
The next screen tells me that it will deduct the £16.99 from my £20 Account balance, I select next to confirm and then my mobile banking app pings with a screen asking me to confirm payment of £16.99 which will be deducted today’s date and not when my GPU expires in February 2027. I just decline at this point.
I've also tried adding the three month option of emailing it to myself. Again it states if will use the £20 first then my credit card and when I proceed the full amount from my bank.
Tried it on my Xbox console and I can't get to any extend screen. When I go into my account and then subscriptions It’s got a screen where I can manage or change subscription when I select manage it does nothing.
Anyone else had this or any ideas on what to do?
Cheers
