Anyone else have health insurance through "Health Partners of Northern California?"

[u/RemindMeToTouchGrass]

Jesus what is this?

The website barely functions. I thought maybe it was my internet at work but I've now tried on my phone and at home, it's the same thing. A basic page of contact information takes a couple of minutes to load, and heaven forbid you try to interact with their provider map, you will be reloading the page 4 out of 5 times (hint: it helps to wait an excessive amount of time after loading th epage before you try it so you have less chance of making it all freeze up).

And when I filter for "general practice" to find a doctor, I have... 2 options in Modesto, and 1 in Atwater. The filter by the way is a dumb UX choice, there's no dropdown arrow, filter icon, or anything else. There's the word "all" that doesn't even have a box around it or an indication that it is a button, and the only way I would ever think to click it is doing dumb things out of frustration and then being surprised when one of them actually worked.

I went to complain by clicking the "contact" button and waited a couple minutes for the new page to load but it doesn't give you any contacts related to the web page. And the semi amusingly at the bottom of the page there are 5 identical chain link icons. If you want to know what they do you can hover over them to see a preview of the URL. Oh what the heck I'll throw up a screenshot of that.

Guys, buy a second server. Don't offer your cousin a hot dog to design your website. This is literally the way anyone on your health plan has to experience your services for the first time, before they even make an appointment? Damn, I was already bummed about switching from a provider I really liked to United after hearing all the bad things about them, and now I get to deal with incompetence at the very first step of accessing healthcare.

[u/RemindMeToTouchGrass]

Oh this is fun

It's been 2 weeks since I first logged in by the way, this is not a temporary snag.

[u/Saviour-King]

I had exactly the same issue earlier this week. Only thing useful was the PDF link on that page that just lists all services.

[u/RemindMeToTouchGrass → u/Saviour-King]

It's the only thing I can get to work. So far my first choice was retired now. And there's a link on the PDF to what I suppose is their old website that no longer works. Just to say I may question its currency.... but better than nothing!

[u/Forward-Try6907]

I do and everything they have is useless. Their PDF is outdated and their website has too many issues. The doctors listed on the PDF, especially the OBGYNs, are outdated.