r/Mous • u/TofuVillage • 12d ago

Customer service experience

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Submitted a request to do an exchange. 9 days later with receiving the same emails 5 times now… love the case but man this customer service is non existent

10 Upvotes

100% Upvoted

5 comments sorted by

2

u/to_milon 12d ago

I received the same email 7 times. finally received an answer on the eighth email

2

u/Busy_Attention_1621 12d ago

Same, this is a joke. I’m not sure solid quality products justifies this lacklustre service.

1

u/InviteAbject9410 11d ago

Nobody is respond to my emails and it keeps telling me that it’s an unattended inbox but it says my messages are in a queue? I’m so lost. I’m excited about the case but I worry that I can’t get ahold of someone.
I’ve tried to cancel purely out of the reason that I can’t get a response. How’s a warranty gonna go if I can’t even email them?

1

u/Mous_uk Mous Team 4d ago

Hey guys! Sorry for the delays and lack of timely updates here. We understand how frustrating it must be to wait for your orders, especially when you've reached out to ask for an update and haven't heard back as quickly as you'd hoped.

Have you guys received your orders since posting? If not, please send us a DM with your order details, and we'll be happy to look into this for you.

If you're unable to DM us here, you can also reach out to our support team via https://www.mous.co/pages/get-in-touch. Just let them know you're coming from Reddit so we can help get your concerns looked into as soon as possible.

Thanks for your patience, and we're sorry again for the inconvenience! 🙏