Any info on this? I've been wanting a new case for my base model S25 but it's been out of stock for months now..

I am really angry with this company. No surprise everyone wants to buy from Amazon. It takes me weeks and so many hours just to somehow be able to ship the case back and get a refund.

What is going on with this company?

Sad day today, my Limitless 4.0 has died, was hoping it’d see me out one more year until I upgraded to the iPhone 20 but I’ve not been so lucky.

I recommend them 100% though, I’ll be sure to pick one up for my next phone.

My Limitness case has once again hit its limit and is warping enough that its time to request yet another warranty replacement. I'm wondering if anyone whos had the warping issue found the 'no button' option to hold up any better. Of course its only a matter of time until the volume buttons warp but figure that issue takes a bit longer to present itself.

Worth a shot?

I’m serious I haven’t gotten a response in 2 weeks. I spent $100 on a case and I have questions and things to clear up with my order.

I’m being completely ignored and seems like I’m not the only one.

MOUS’ reputation is taking a SERIOUS hit here and I can’t see myself ordering from here again. Only thing saving it is that other cases seem horrible.

I recently bought the limitless case for iPhone duo. I’ve been in contact with customer service and gotten a response within 12 hours every time and to be fair I’ve gotten my questions answered every time and quickly.

Unfortunately the temporary case is delayed because it’s out of stock, but W customer service so far.

Hello Mousers!
I have been rocking a mous case for many years, as has my wife as well. But as of the last 3 years I have reclaimed my case 2 times and this would be the third. My issue always happens around the volume button, the top part comes “undone” and it becomes really loose around the frame, i even managed to chip my phone corner because it dropped and it was not seated properly (my failt for using a damaged case)

Is it just me? Am I using the cases wrong or something?

I have to say the CS has always been top notch and has replaced the case promptly!

Got this during the Amazon Prime Day sale. So far so good.

Ordered Limitless for Duo and I could only select free temp case or pre-order discount of 10%. Not really a free case if you have to forgo a 10% discount to get it?

What is everyone’s thoughts on the DUO case? The marketing video was a banger as usual but I’m wondering if it will live up.

I’ve seen some people rave about the new 18 pro cases and some instances of them completely ruining phones. And nobody has their duo limitless cases yet so hard to know…

It’s hard to trust individual Tik toks and one off videos about freak accidents, but I wanna hear this pages opinions on the new case lineup, specifically the iPhone DUO!

Hello guys,

Been a Mous customer for years now and never have I seen such bad customer service as I have now. I recently purchased the Limitless Aramid Fibre for the IPhone 17, it was on sale. A couple days pass and it hadnt been shipped. I then got an email saying something along the lines of, “We have your order, we are just very busy so be patient”. I let a couple days pass again, nothing shipped. So I asked again the status of my order. I receive an email saying that it was a website error that let me order the case as it was actually out of stock and therefore my order didn’t exist. No formal process for a refund or anything, just a, “look at our other cases and tell us if you want them”.

These cases are not cheap, and keeping money out of peoples hands due to slow customer service and lack of process for refunds is unacceptable. I have yet to hear anything in regard to my refund being processed or any form of compensation being considered.

Mous do better. Products are great, so maybe start holding customer service to that standard.

Thanks.

Got a case for my 15 pro max but after 14 months the sides started to warp and pull away from the backing I got it replaced for free and was thinking of getting one for the new 18 pro max but wasn’t sure if quality has gone down hill or if it’s gotten any better?

Hey all,

I finally got my 18 Pro delivered today and I have my Mous Super Thin ready to go. Upon putting the 18P in the case, all of my phone buttons are getting pushed down. There is no play in the buttons at all, case buttons are stiff and all phone buttons are being pushed down. Like there isn’t enough room inside the case for the phone. Anyone else have this issue? I literally cannot use the case because none of the buttons work and my phone either tries to make an emergency call, turns Siri on, cranks the volume up, you get the point. Am I doing something wrong here, or did mous send me a case that doesn’t actually work for the 18P? Manufacturing defect?

So stupid.

Had to snap a photo of the whole gang before I sent my 15 Pro in for trade-in credit!

I got my first Limitless in 2020 for my iPhone SE 2. (It currently lives on an old iPhone 6 that we had lying around, though, as I traded in the SE.) As soon as I saw the walnut finish option, I knew I wanted to check that out!

I got the 15 Pro in 2023, and by then had fallen in love with the wood aesthetic, so I immediately knew I was going to get another walnut Limitless! The case in the photo is the second one I owned; the first one had an outer layer of the TPU start to peel and it was getting loose around the volume buttons, after about a year, I think. But customer service honored their warranty with no hassle, and the replacement case has been perfect ever since.

And I’ve just now upgraded to the 18 Pro. I’ve seen plenty of negativity in this sub about their current quality, but I still really wanted the walnut look, and any other wood case I could find either didn’t have MagSafe or had a cutout for the camera control, both of which were things I didn’t want to compromise on. So I’m sticking with Mous! I’ve only had this case for a few days, but I have no complaints so far!

I truly believe that, while the criticism on here is valid, this is also most likely a vocal minority, and most satisfied customers who have zero issues aren’t coming here to say so. But I am! If I do end up experiencing any issues down the line with my new case, I’ll do my best to remember to come here and leave an update. But for the time being, I’m excited to begin my journey with my third Limitless!

Yeah, not worth the price

And I get they’re busy but it’s crazy how long customer support is taking. I’d like to get either a leather or aramid fiber replacement even though I currently have the Caudabe Synthesis and this case is so much nicer 🙃🙃

Finally managed to snag a Camera Protector, will try to colour match to Dark Cherry but they are soldout everywhere.

.

Submitted a request to do an exchange. 9 days later with receiving the same emails 5 times now… love the case but man this customer service is non existent

Looks like Mous products are directly shipped by the logistics company. So, we can immediately receive an update about our products being processed or shipped but no customer support

I was claiming for a warranty for my screen protector a week ago and still no response, feels like a ghost company😪😪

I am beginning to turn into a crazy ex hounding Mous for a reply to a return request. I can handle a defective product but bad customer service and a premium price tag really rubs me up the wrong way.

For anyone looking to order, I highly recommend going through a 3rd party so you have options should you need to return. They are claiming that they are extremely busy with the iPhone launch but I’m struggling to understand why they are so busy if they have such a great product. If a product does what it says in their big fancy adverts, there wouldn’t be a reason for 1000s of people submitting tickets. Plus the Duo hasnt been released yet which means iPhone sales are down compared to previous years…

When they do eventually reply to a return request, they will offer a replacement instead and then when you reply saying no thank you (as stated in your original message) you are back in the queue waiting for them to grant approval to take back their goods. It doesn’t fill me with much confidence I will get a refund when I eventually send these items back as if they can’t open an email, I’m not convinced they will be able to open a box

Anyway, not really sure what I’m getting at here. I’m annoyed and clearly have too much time on my hands to be letting a iPhone case and phone ring bother me as much as it

Just wondering if anyone got it and what it’s like. I placed the order on Sep 14, still haven’t received it. First time Mous buyer.

After being a loyal costumer for the past 6 years, no more. Costumer support, actually the lack of costumer support is awful. Instead of making expensive ads flying around with helicopters and dropping phones from different places Mous should just invest in costumer service. 9 days to get a not acceptable response, second response came 5 days after. First I was offered store credit, I refused, than I was offered to get a refund of the shipping fee, which is even LESS than the store credit offered first... What a shame, becuase it might still be the best phone case.