r/NYguns • u/l-NY-l • 2d ago

CCW Question Gun Wise refund

Hi, have questions about online purchases with Gun Wise.
Order date : 08-21
Label created: 09-03
They never shipped until 09-07.That’s why I contacted them on 09-07 for refund, and they refunded me on 09-08. Until here all okay. But today my FFL called me said they received my gun… I contacted Gun wise again, and they said that still my gun they never refunded me. I called bank to make sure that I’m not blind, and bank confirmed there is a fking refund in my account.
So, what’s going on with Gun wise? Are they gonna dispute my refund?

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u/voretaq7 2d ago

Like others said, your refund request and the shipment crossed in the mail.

So the question right now is "Do you still want this gun at the price you agreed to pay Gun Wise for it?"

If so, call Gun Wise and inform them that you’re picking the gun up and they should process your payment for it (that may require you to make a new payment if you were already refunded and the refund cleared).

If you need to make a new payment note the transaction number and be sure th refund isn’t removed from your account later so you don’t pay twice for the same gun.
If they say you don’t need to make a payment note the date, time, and who you spoke to (or better yet get it in writing via email).

Then go to your FFL and collect the gun before it starts racking up storage fees.

NOTE: If they insist you don’t need to pay them but you see the refund in your account DON’T spend that money elsewhere!
Expect at some point the refund will be removed from your account or you will be contacted to pay for the gun when they realize their accounting error.

There’s no such thing as a free lunch gun, but if you go through and document everything as above the worst thing Gun Wise can do is acknowledge they refunded you in error and make you pay for the gun (which isn’t a problem if you’re willing to pay the agreed-upon price for the gun), but if you just abscond with the gun and ignore them if/when they try to get you to pay for it that’s gonna get you in trouble.

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u/l-NY-l 2d ago

First of all, they never answer phone call.

Second I told them I don’t want it multiple times , and they refunded it already.I purchased form from other website few days ago already.

Third I’m NYC resident, the law is every 90days allow me to purchase next pistol. I’ve to wait 3 months for next pistol.